Communication in Organizations: Basic Skills and Conversation Models

Communication in Organizations: Basic Skills and Conversation Models

by Henk T. Van der Molen, Yvonne Gramsbergen-Hoogland
     
 

Providing a thorough introduction to skilled interpersonal communication, Communication in Organizations consists of three parts. Part I introduces basic communication skills, and makes a distinction between regulating skills, listening skills and sender skills. Part II considers a number of different dialogues: the interview used to gather information, the

Overview

Providing a thorough introduction to skilled interpersonal communication, Communication in Organizations consists of three parts. Part I introduces basic communication skills, and makes a distinction between regulating skills, listening skills and sender skills. Part II considers a number of different dialogues: the interview used to gather information, the selection interview, the employment interview, the performance evaluation interview, the personal problems interview, handling complaints, breaking bad news, and the sales interview. Part III is dedicated to conversations in more complex group situations, discussing decision making, conflict management, negotiations, and giving presentations." "Practical examples and concrete conversations are used to give students and professionals straightforward advice on key leadership skills, including motivating people, delegating tasks, leading meetings and overseeing projects. This book will appeal to undergraduate and postgraduate students of psychology as well as those studying business, economics, and the hospitality industry

Editorial Reviews

From the Publisher
This is a book that works! It provides a step-by-step approach to communication, opening with a foundation for listening to and influencing others. Armed with this background, the reader then learns specifics of handling many challenging situations ranging from employee review to complex problem solving. The applications in business are many and range from performance reviews to decision making. Based on extensive research, this book will work in your daily life. It literally sings with possibility." – Allen E. Ivey, Ed.D., ABPP Distinguished University Professor (Emeritus) University of Massachusetts, Amherst

Product Details

ISBN-13:
9781841695563
Publisher:
Taylor & Francis
Publication date:
01/01/2006
Edition description:
New Edition
Pages:
212
Product dimensions:
6.00(w) x 9.00(h) x 0.80(d)

What People are saying about this

Allen E. Ivey
This is a book that works! It provides a step-by-step approach to communication, opening with a foundation for listening to and influencing others. Armed with this background, the reader then learns specifics of handling many challenging situations ranging from employee review to complex problem solving. The applications in business are many and range from performance reviews to decision making. Based on extensive research, this book will work in your daily life. It literally sings with possibility. (Allen E. Ivey, Ed.D., ABPP Distinguished University Professor (Emeritus), University of Massachusetts, Amherst)
From the Publisher
This is a book that works! It provides a step-by-step approach to communication, opening with a foundation for listening to and influencing others. Armed with this background, the reader then learns specifics of handling many challenging situations ranging from employee review to complex problem solving. The applications in business are many and range from performance reviews to decision making. Based on extensive research, this book will work in your daily life. It literally sings with possibility." – Allen E. Ivey, Ed.D., ABPP Distinguished University Professor (Emeritus) University of Massachusetts, Amherst

Meet the Author

Henk T. Van der Molen is professor of psychology at the Institute of Psychology at Erasmus University Rotterdam, The Netherlands and at the Open University of The Netherlands. He is (co-)author of more than 20 books and 100 articles and chapters, many which concern professional communication skills training. He was President of the Dutch Psychological Society from 1995-2003.

Yvonne. H. Gramsbergen-Hoogland studied personality psychology at the University of Groningen. Thereafter she joined the faculty of Economics at the Hanzehogeschool of Groningen, where she was a trainer in interpersonal skills, developing several widely used programmes. She is involved as freelance trainer in human resources management and (co-)author of four books.

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