Communication Skills For The Health Care Professional: Concepts, Practice, And Evidence / Edition 2by Gwen van Servellen
Pub. Date: 09/09/2008
Publisher: Jones & Bartlett Learning
Communication Skills for the Health Care Professional is the first text of its kind to address the connection between communication practices and quality patient care outcomes. It provides future and practicing patient caregivers in all specialties and services with basic communication knowledge and skills and is an invaluable resource for those in administrative… See more details below
Communication Skills for the Health Care Professional is the first text of its kind to address the connection between communication practices and quality patient care outcomes. It provides future and practicing patient caregivers in all specialties and services with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well.
The Second Edition is a thorough revision that features five all new chapters covering: communicating with patients with low literacy; health communications and quality care; health communications to enhance behavioral change; the internet and communications between patient and provider; altering systems of care and implications for health care communications.
Provides a psychosocial and physiologic contextual background for understanding sensual development and verbal and nonverbal expression.
Teaches communication skills one at a time allowing for contiguous mastery over a set of therapeutic interventions.
Includes an extensive glossary of terms and list of references including websites and resources available to enhance student learning.
Is accompanied by online instructor resources including an instructor’s manual and PowerPoint lecture slides.
New to the Second Edition:
• New chapter on Communicating with Patients with Low Literacy
• Four new chapters on expectations for health care communications, evidence for quality and behavioral change
• All chapters have been revised and updated
• Updated resources
• New tables
• Up-to-date evidence
Instructor's Resources - Coming Soon:
PowerPoint Lecture Slides
Click here to access our transition guideand make changing your course materials from the first edition to the second edition as easy as possible!
- Jones & Bartlett Learning
- Publication date:
- Edition description:
- Sales rank:
- Product dimensions:
- 7.00(w) x 9.90(h) x 1.10(d)
Table of Contents
Introduction Managing Care and the Implications for Healthcare Communication
Ch. 1 Health Communications and Quality Care 3
Ch. 2 Principles of Human Communication 23
Ch. 3 The Nature of Therapeutic Communications 49
Ch. 4 Cultural Similarities and Differences and Communication 67
Ch. 5 The Pervasive Role of Confirmation and Empathy 87
Ch. 6 Communications That Contribute to Trust and Mistrust of the Providers 105
Ch. 7 The Art and Skillful Use of Questions 121
Ch. 8 Therapeutic Use of Silence and Pauses 135
Ch. 9 The Impact and Limitations of Self-Disclosure 149
Ch. 10 The Proper Placement of Advisement 163
Ch. 11 Reflections and Interpretations 173
Ch. 12 The Judicious Use of Confrontations, Orders, and Commands 189
Ch. 13 Communicating with Patients with Low Literacy 205
Ch. 14 Communicating with Patients with Chronic and/or Life-Threatening Illness 229
Ch. 15 Communicating with Patients in Crisis 247
Ch. 16 Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses 265
Ch. 17 Communications Within and Across Healthcare Provider Groups 297
Ch. 18 Conflict in the Healthcare System: Understanding Communications and Resolving Dispute 317
Ch. 19 Family Dynamics and Communications with Patients' Significant Others 335
Ch. 20 The Privileged Nature of Patient and Provider Communications: The Issue of Patients' Rights 355
Ch. 21 The Privileged Nature of Patient and Provider Communications: Issues of Confidentiality, Anonymity, and Privacy 369
Ch. 22 Health Communications to Enhance Behavioral Change 379
Ch. 23 Internet Use and Communications of Patients and Providers 395
Ch. 24 AlteringSystems of Care to Enhance Healthcare Communications 407
App. A Glossary 423
App. B References 439
and post it to your social network
Most Helpful Customer Reviews
See all customer reviews >