Communication Skills For The Health Care Professional: Concepts, Practice, And Evidence / Edition 2

Paperback (Print)
Rent from
(Save 75%)
Est. Return Date: 07/25/2015
Used and New from Other Sellers
Used and New from Other Sellers
from $68.18
Usually ships in 1-2 business days
(Save 46%)
Other sellers (Paperback)
  • All (15) from $68.18   
  • New (9) from $68.18   
  • Used (6) from $73.17   


Communication Skills for the Health Care Professional is the first text of its kind to address the connection between communication practices and quality patient care outcomes. It provides future and practicing patient caregivers in all specialties and services with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well.

The Second Edition is a thorough revision that features five all new chapters covering: communicating with patients with low literacy; health communications and quality care; health communications to enhance behavioral change; the internet and communications between patient and provider; altering systems of care and implications for health care communications.


Provides a psychosocial and physiologic contextual background for understanding sensual development and verbal and nonverbal expression.
Teaches communication skills one at a time allowing for contiguous mastery over a set of therapeutic interventions.
Includes an extensive glossary of terms and list of references including websites and resources available to enhance student learning.
Is accompanied by online instructor resources including an instructor’s manual and PowerPoint lecture slides.
New to the Second Edition:

• New chapter on Communicating with Patients with Low Literacy
• Four new chapters on expectations for health care communications, evidence for quality and behavioral change
• All chapters have been revised and updated
• Updated resources
• New tables
• Up-to-date evidence

Instructor's Resources - Coming Soon:

Instructor's Manual
PowerPoint Lecture Slides
Click here to access our transition guide—and make changing your course materials from the first edition to the second edition as easy as possible!

Read More Show Less

Product Details

  • ISBN-13: 9780763755577
  • Publisher: Jones & Bartlett Learning
  • Publication date: 9/9/2008
  • Edition description: 2E
  • Edition number: 2
  • Pages: 485
  • Sales rank: 502,495
  • Product dimensions: 7.00 (w) x 9.90 (h) x 1.10 (d)

Table of Contents

Introduction Managing Care and the Implications for Healthcare Communication

Ch. 1 Health Communications and Quality Care 3

Ch. 2 Principles of Human Communication 23

Ch. 3 The Nature of Therapeutic Communications 49

Ch. 4 Cultural Similarities and Differences and Communication 67

Ch. 5 The Pervasive Role of Confirmation and Empathy 87

Ch. 6 Communications That Contribute to Trust and Mistrust of the Providers 105

Ch. 7 The Art and Skillful Use of Questions 121

Ch. 8 Therapeutic Use of Silence and Pauses 135

Ch. 9 The Impact and Limitations of Self-Disclosure 149

Ch. 10 The Proper Placement of Advisement 163

Ch. 11 Reflections and Interpretations 173

Ch. 12 The Judicious Use of Confrontations, Orders, and Commands 189

Ch. 13 Communicating with Patients with Low Literacy 205

Ch. 14 Communicating with Patients with Chronic and/or Life-Threatening Illness 229

Ch. 15 Communicating with Patients in Crisis 247

Ch. 16 Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses 265

Ch. 17 Communications Within and Across Healthcare Provider Groups 297

Ch. 18 Conflict in the Healthcare System: Understanding Communications and Resolving Dispute 317

Ch. 19 Family Dynamics and Communications with Patients' Significant Others 335

Ch. 20 The Privileged Nature of Patient and Provider Communications: The Issue of Patients' Rights 355

Ch. 21 The Privileged Nature of Patient and Provider Communications: Issues of Confidentiality, Anonymity, and Privacy 369

Ch. 22 Health Communications to Enhance Behavioral Change 379

Ch. 23 Internet Use and Communications of Patients and Providers 395

Ch. 24 AlteringSystems of Care to Enhance Healthcare Communications 407

App. A Glossary 423

App. B References 439

Index 463

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)