Communication Skills For The Health Care Professional: Concepts, Practice, And Evidence / Edition 2

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Overview

Communication Skills for the Health Care Professional is the first text of its kind to address the connection between communication practices and quality patient care outcomes. It provides future and practicing patient caregivers in all specialties and services with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well.

The Second Edition is a thorough revision that features five all new chapters covering: communicating with patients with low literacy; health communications and quality care; health communications to enhance behavioral change; the internet and communications between patient and provider; altering systems of care and implications for health care communications.

Features:

Provides a psychosocial and physiologic contextual background for understanding sensual development and verbal and nonverbal expression.
Teaches communication skills one at a time allowing for contiguous mastery over a set of therapeutic interventions.
Includes an extensive glossary of terms and list of references including websites and resources available to enhance student learning.
Is accompanied by online instructor resources including an instructor’s manual and PowerPoint lecture slides.
New to the Second Edition:

• New chapter on Communicating with Patients with Low Literacy
• Four new chapters on expectations for health care communications, evidence for quality and behavioral change
• All chapters have been revised and updated
• Updated resources
• New tables
• Up-to-date evidence

Instructor's Resources - Coming Soon:

Instructor's Manual
PowerPoint Lecture Slides
Click here to access our transition guide—and make changing your course materials from the first edition to the second edition as easy as possible!

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Product Details

  • ISBN-13: 9780763755577
  • Publisher: Jones & Bartlett Learning
  • Publication date: 9/9/2008
  • Edition description: 2E
  • Edition number: 2
  • Pages: 485
  • Sales rank: 294,180
  • Product dimensions: 7.00 (w) x 9.90 (h) x 1.10 (d)

Table of Contents

Introduction Managing Care and the Implications for Healthcare Communication

Ch. 1 Health Communications and Quality Care 3

Ch. 2 Principles of Human Communication 23

Ch. 3 The Nature of Therapeutic Communications 49

Ch. 4 Cultural Similarities and Differences and Communication 67

Ch. 5 The Pervasive Role of Confirmation and Empathy 87

Ch. 6 Communications That Contribute to Trust and Mistrust of the Providers 105

Ch. 7 The Art and Skillful Use of Questions 121

Ch. 8 Therapeutic Use of Silence and Pauses 135

Ch. 9 The Impact and Limitations of Self-Disclosure 149

Ch. 10 The Proper Placement of Advisement 163

Ch. 11 Reflections and Interpretations 173

Ch. 12 The Judicious Use of Confrontations, Orders, and Commands 189

Ch. 13 Communicating with Patients with Low Literacy 205

Ch. 14 Communicating with Patients with Chronic and/or Life-Threatening Illness 229

Ch. 15 Communicating with Patients in Crisis 247

Ch. 16 Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses 265

Ch. 17 Communications Within and Across Healthcare Provider Groups 297

Ch. 18 Conflict in the Healthcare System: Understanding Communications and Resolving Dispute 317

Ch. 19 Family Dynamics and Communications with Patients' Significant Others 335

Ch. 20 The Privileged Nature of Patient and Provider Communications: The Issue of Patients' Rights 355

Ch. 21 The Privileged Nature of Patient and Provider Communications: Issues of Confidentiality, Anonymity, and Privacy 369

Ch. 22 Health Communications to Enhance Behavioral Change 379

Ch. 23 Internet Use and Communications of Patients and Providers 395

Ch. 24 AlteringSystems of Care to Enhance Healthcare Communications 407

App. A Glossary 423

App. B References 439

Index 463

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