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From The CriticsReviewer: Christina Rose, PharmD Temple University Hospital
Description: This comprehensive book covers all relevant principles and strategies necessary to become an effective communicator with patients and healthcare professionals. The book effectively uses case studies to provide examples of the principles discussed in the text, boxes to help summarize or highlight important concepts discussed in each chapter, and review questions/cases at the end of each chapter. Also included is an instructor manual and online videos that can be used by students and faculty. The previous edition was published in 2007.
Purpose: The purpose is to improve pharmacist/pharmacy student communication skills as well as to help them understand the value and complexity of the patient-pharmacist interaction. As the healthcare system continues to evolve, pharmacists will have an increasingly important role in patient care. Verbal and nonverbal communication is of paramount importance with patient interactions and all pharmacists in all patient care settings need to develop the skills for a successful patient interaction.
Audience: This book can be used by students, residents, or practitioners in all practice settings. The book includes cases relating to community practice as well as hospital practice. Students and residents will find the cases studies and chapter summaries useful in highlighting and demonstrating the most important points. Practitioners can use this book as a reference for how to address difficult situations and communicate with unique populations. Even seasoned practitioners run into difficult patient situations that can be ameliorated by more effective communication strategies.
Features: Each chapter builds on the principles discussed in the previous chapter. Chapters review the principles and importance of communication in the pharmacy profession as well as the importance of nonverbal communication cues. Sections discuss how to listen and respond to patients in order to get the desired response as well as how to identify barriers to communication and overcome them. The book uses examples of realistic situations that most working students and practitioners can relate to. Case studies and review cases can be used to emphasize key concepts related to each chapter. The boxes throughout the text can also serve as references. As a faculty member, I can see using the instructor manual to enhance discussion in my classes.
Assessment: There are other books with similar information, but the way the authors have structured this one, with review cases, pictures, and boxes, makes it more user friendly and breaks up the text. As the authors state, the new edition includes more up-to-date information related to the changing practice of pharmacists and includes more relevant information and examples of the consequences of good and poor communication in the practice of pharmacy.