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From The CriticsReviewer: Melissa M. Ranieri, BS, PharmD (Temple University School of Pharmacy)
Description: Various strategies to ensure positive interactions between pharmacists and patients are described in this book, with examples and cases to illustrate the concepts. This edition includes new concepts, such as interprofessional communication, interacting with children, and the impact of technology on communication. The previous edition was published in 2003.
Purpose: The purpose is to provide pharmacy practitioners with effective interpersonal communication skills in order to ensure positive relationships between healthcare providers and patients. The book cites several changes that impact pharmacists and make communication skills essential in their practice. First, Medicare Part D now allows for reimbursement for new pharmacy services. Second, the concept of medication therapy management allows pharmacists to become trained in and compensated for patient counseling. Finally, patients today have new sources of healthcare information, including advertisements and the Internet, which make effective pharmacist communication essential for patients to receive current and accurate information. The objective, to ensure effective communication between pharmacists and patients, is critical today and essential to ensure optional patient outcomes. This updated edition succeeds in discussing current challenges in pharmacist and patient communication.
Audience: The book is written for pharmacy students or pharmacists seeking to improve their communication skills. The importance of practicing and refining these communication skills in order to be successful in developing positive relationships is emphasized. The authors are pharmacists who share examples from their practices that illustrate concepts in interpersonal communication.
Features: The concept of patient centered communication opens the book. Nonverbal communication and barriers to communication are discussed, as is the importance of listening well and expressing empathy. Assertiveness as it relates to communication with colleagues, managers, and patients is outlined, as are strategies to successfully interview patients. The challenges associated with helping patients comply with their medication regimens are addressed, along with strategies to improve adherence. Finally, the needs of special populations, such as children, the elderly, terminally ill, and various cultures are described. Each chapter begins with an outline and overview, so readers know the topics that will be addressed. Case studies highlight several scenarios and illustrate skills. Text boxes throughout each chapter summarize important concepts. Finally, each chapter ends with a summary and review questions, which test the reader's ability to apply specific concepts.
Assessment: This book is successful in illustrating key concepts that affect interpersonal communication between pharmacists and patients today. The chapters demonstrate concepts that can help pharmacists understand how to effectively communicate with patients; examples and case studies also help readers apply these skills. The book emphasizes the importance of clear communication, as well as sensitivity and understanding of patients' needs. This is an excellent guide for pharmacy students learning how to counsel patients or pharmacists who wish to improve their communication skills.