Communication Skills: Stepladders to Success for the Professional

Overview

The ability to communicate effectively in written and oral presentation is essential for anyone seeking a successful career. In the course of their work, professionals will need to produce reports, perform well in interviews, give presentations, and chair meetings, as well as deal with the daily barrage of e-mails and phone calls. In Communication Skills, Richard Ellis offers essential reading for any ambitious professional. This bookoffers both practical exercises and realistic guidance. The effectiveness, as ...

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Communication Skills: Stepladders to Success for the Professional

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Overview

The ability to communicate effectively in written and oral presentation is essential for anyone seeking a successful career. In the course of their work, professionals will need to produce reports, perform well in interviews, give presentations, and chair meetings, as well as deal with the daily barrage of e-mails and phone calls. In Communication Skills, Richard Ellis offers essential reading for any ambitious professional. This bookoffers both practical exercises and realistic guidance. The effectiveness, as opposed to the efficiency of e-mail and PowerPoint, is discussed.  Drawing from his experience as a communications consultant, Ellis provides strategies for enhanced interpersonal, group and organizational communication.

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Product Details

  • ISBN-13: 9781841500874
  • Publisher: Intellect, Limited
  • Publication date: 1/30/2003
  • Series: Higher Education Series
  • Pages: 160

Meet the Author

Richard Ellis is a consultant and trainer in communications.

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Table of Contents

1 Introduction 1
2 Skills development 7
3 Interpersonal skills 11
4 Your audience 13
5 Listening and interviewing 16
6 Being interviewed 26
7 That favourite - the telephone! 40
8 Assertiveness 44
9 Negotiation 57
10 Communication in groups 62
11 Communicating in and out of the Chair 69
12 Communicating on your feet 81
13 The ingredients of effective writing 100
14 The process of writing 122
15 Specific types of writing 130
16 Creativity in your communication 151
17 Keeping up the progress 157
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