Communication Works / Edition 11

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Communication Works 11e applies a new critical thinking framework to its core content, now in a more user-friendly 15-chapter organization. We have retained and revised the text’s practical approach to communication, with a focus on the ways in which diversity, technology, social media, and ethical concerns both enrich and complicate our world. Students will learn what role communication plays in their lives today, in the classroom, and tomorrow, in the working world. And with Connect Communication, instructors and students have a print and digital solution to meet the needs of their course.

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Product Details

  • ISBN-13: 9780078036811
  • Publisher: McGraw-Hill Higher Education
  • Publication date: 1/11/2012
  • Edition number: 11
  • Pages: 544
  • Sales rank: 102,386
  • Product dimensions: 7.90 (w) x 9.90 (h) x 0.90 (d)

Meet the Author

Teri Kwal Gamble and Michael W. Gamble both earned PhDs in communication from New York University. They are full professors of communication and award-winning teachers, with Teri at the College of New Rochelle and Michael at the
New York Institute of Technology in Manhattan. As co-founders of Interact Training Systems, a communication consulting fi rm, they have conducted seminars, workshops, and short courses for numerous business and professional organizations across the United States.

The Gambles are co-authors of several textbooks and training systems, including Public Speaking in the Age of Diversity; Interpersonal Communication in Theory, Practice and Context; and Literature Alive! Their trade books include Sales Scripts That Sell, Phone Power, and The Answer Book.

Teri and Michael live in New Jersey and spend much of their time exploring how and why communication works. Their personal favorite communicators are their children—their son, Matthew Jon, who has his doctorate in biochemistry and is now a scientist, and their daughter, Lindsay Michele, who received her MBA in marketing, ran the New York City Marathon, teaches this course, and works in real estate.

Teri Kwal Gamble and Michael W. Gamble both have their doctoral degrees in communication from New York University. Teri is a full professor of communication at the College of New Rochelle, and Michael is a full professor of communication at New York Institute of Technology in Manhattan. Both are award-winning teachers and have conducted seminars and short courses for numerous business and professional organizations across the United Sates. They are co-authors of several books including Public Speaking in the Age of Diversity, Contacts, Literature Alive and Sales Scripts that Sell. In recent years they have been actively involved in teaching communication skills to sales and marketing representatives for a number of corporations.

In addition to the basic communication course, Teri and Michael have a wide interest in communication studies and have developed and taught a variety of graduate and undergraduate courses including gender and communication, leadership and team building, conflict management and negotiation, public relations and public relations writing, organizational communication, communication theory, communication law and ethics, writing for organizations, legal communication and trail consulting, sales communication, and the communication consultant as entrepreneur.

Teri and Michael live in New Jersey. Their children have grown up with this text. Twenty-five year old Matthew is now a Doctoral Candidate in Molecular and Cell Biology preparing a dissertation in the field of transcription, and nineteen-year old Lindsay is a Division I Scholar/Athlete playing Soccer for a Big East university while she is pursuing a degree in Marketing and Entrepreneurship.

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Table of Contents

About the Authors



Part One: The Essentials of Communication

Chapter 1
Communication: The Starting Line

Chapter 2
Communicating in a Multicultural Society and World

Chapter 3
Perception and the Self: The “I” Behind the Eye

Chapter 4
Language and Meaning: Helping Minds Meet

Chapter 5
Nonverbal Communication: Silent Language Speaks

Chapter 6
Listening, Feedback, and Critical Thinking

Part Two: Interpersonal Communication

Chapter 7
Understanding Relationships

Chapter 8
Person-to-Person: Relationships in Context

Part Three:Communicating in a Small Group

Chapter 9
Groups and Teams: Strategies for Decision Making and Problem Solving

Chapter 10
Leading Others and Resolving Conflict

Part Four: Communicating to the Public

Chapter 11
The Speaker and the Audience: The Occasion and the Subject

Chapter 12
Researching, Supporting, and Outlining Your Speech

Chapter 13
Preparing Presentation Aids and Delivering Your Speech

Chapter 14
Informative Speaking

Chapter 15
Persuasive Speaking

Interviewing and Developing Professional Relationships

Online Unit:
Mass Communication and Media Literacy

Answer Key





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Customer Reviews

Average Rating 3.5
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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted September 22, 2012

    Good book, but didn't come with what I need.

    Nice textbook. Arrived within two or three days. Just be aware that it does not come with Connect web, the online tools some teachers require. I had to purchase it separately and it cost me an extra $30.

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