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Mergers and acquisitions (M&A) experts Tim Galpin and Mark Herndon present an updated and expanded guide to planning and managing the M&A process. This comprehensive book is unique in providing the tools to address both the human and operational sides of integration. Based on the authors' consulting experience with numerous Fortune 500 companies, this resource will help organizations capture deal synergies more quickly and effectively. Augmenting their step-by-step advice with helpful templates, checklists, graphs and tools, Galpin and Herndon provide sound guidance for successfully integrating different processes, organizations, and cultures. The authors also address pre-deal do's and don'ts, people dynamics, common mistakes, communications strategies, and specific actions you can take to create measurable positive results throughout the integration process. The revised edition not only updates case studies and presents recent integration research, but it also adds new tools.
1. Integration: The Real Deal.
Why Deals Are Done.
Integration: An Experience-Driven Skill Set.
The Deal Flow Model.
2. Integration Begins with Due Diligence.
Redefining the Process of Due Diligence.
Due Diligence and Compliance with the Sarbanes-Oxley Act of 2002.
Due Diligence and Strategic Integration Risk Factors.
Due Diligence and Organizational Culture.
Due Diligence and Human Capital.
Coordinating HR into the Due-Diligence Process.
3. Welcome to the Big Leagues of Change Management.
Organizational Dynamics Created by M&As.
Concepts of Change Management.
4. The Merger Integration Work-Streams Model.
Overview of the Merger Integration Work-Streams Model.
The Critical Role of Executive Leadership.
Deploying the Model.
5. Organizing, Involving, and Coordinating Integration Task Forces.
Establishing the Integration Infrastructure.
Launching the Planning Process.
Managing the Integration Project.
6. Tell It Like It Is: Honest Communication.
Communication Models for a Merger.
Knowledge Before New Skills.
7. Don’t Let Them Jump Ship: Retaining and “Rerecruiting” Your Key People.
Identifying Key People.
Understanding What Motivates People.
Developing and Executing an Action Plan.
8. Setting the Organization Cures Many Ills: Structure and Staffing Decisions.
Staffing Process Models.
9. Keeping Track of Success: Merger Measurement Systems.
Process and Cultural Measures.
10. “But They’re So Different”?: Cultural Integration.
Defining Organizational Culture.
Discovering, Inventing, and Delivering Cultural Integration.
Answering Key Questions.
Sticking to the Implementation Plan.
Continuous Management of Cultural Integration.
11. Human Capital Integration and the Human Resources Function.
The “Making Strategy Work”? Model.
Case Studies in Human Capital-Related Integration.
12. Merger Repair.
Merger Integration Results Assessment.
Two Tracks of Merger Repair.
13. Keys to M&A Success.
Does a Structured Approach to M&A Integration Work?.
Recommendations for Success.
Developing a Sustained M&A Capability.
Avoiding “Killer” Phrases.
Resource A: Sample Task Force Charter.
Resource B: Integration Planning Template.
Resource C: The Current State of M&A Integration.