CompTIA A+ 220-801 and 220-802 Authorized Cert Guide, Deluxe Edition

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Learn, prepare, and practice for CompTIA A+ 220-801 and 220-802 exam success with this CompTIA Authorized Cert Guide, Deluxe Edition from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner.

  • Master CompTIA A+ 220-801 and 220-802 exam topics
  • Assess your ...
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Overview

Learn, prepare, and practice for CompTIA A+ 220-801 and 220-802 exam success with this CompTIA Authorized Cert Guide, Deluxe Edition from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner.

  • Master CompTIA A+ 220-801 and 220-802 exam topics
  • Assess your knowledge with chapter-ending quizzes
  • Review key concepts with exam-preparation tasks
  • Practice with realistic exam questions on the DVD
  • 4-color interior and additional Deluxe Edition bonus features
  • More than one hour of A+ how-to hardware videos

Limited Time Offer: Buy CompTIA A+ 220-801 and 220-802 Authorized Cert Guide, Deluxe Edition and receive a 10% off discount code for the CompTIA A+ 220-801 and 220-802 exams. To receive your 10% off discount code:

  1. Register your product at pearsonITcertification.com/register
  2. Follow the instructions
  3. Go to your Account page and click on “Access Bonus Content”

CompTIA A+ 220-801 and 220-802 Authorized Cert Guide, Deluxe Edition is a best-of-breed full-color study guide. Best-selling authors and expert instructors Mark Soper, Scott Mueller, and David Prowse help you master all the topics you need to know to succeed on your CompTIA 220-801 and 220-802 exams and move into a successful career as an IT technician. The Deluxe Edition is ideal for the classroom and self-study and includes bonus content such as more than 1 hour of A+ how-to hardware videos, an Exam Objectives Table on the inside front cover for easy navigation by chapter, a full Objectives index for each exam, and a Master List of Topics, each of which give you the page number where the objective/topic can be found.

Every feature of this book is designed to support both efficient exam preparation and long-term mastery:

  • Includes coverage of the new performance-based questions
  • Exam objectives summary and index make it easier than ever to find what you’re looking for and track what you’ve learned
  • Master List of Key Topics gives you quick access to the most important topics you’ll need to know to ace both A+ exams
  • Opening topics lists define the topics you’ll need to learn in each chapter, including a list of the official exam objectives covered in that chapter
  • Exam preparation tasks include reviewing key topics, completing memory tables, defining key terms, working through scenarios, and answering review questions—all designed to help you go beyond simple facts to make sure you master concepts crucial to both passing the exam and enhancing your career
  • Key terms defined in a complete glossary explain all the field’s essential terminology

The companion DVD contains the powerful Pearson IT Certification Practice Test Engine, four complete exams with access to a large library of exam-realistic questions. This state-of-the-art assessment engine offers you a wealth of customization options and reporting features to help you study more efficiently. Use step-by-step Study Mode or run a powerful exam simulation that mimics actual exam conditions. Whenever you want, get a complete assessment of your current knowledge, so you can focus scarce study time where you need it most The DVD also includes more than one hour of A+ how-to hardware videos, sample beep codes to help you learn about these valuable troubleshooting tools, memory tables, a master Key Topics list, and the glossary, all in searchable PDF format, plus the objective index which enables you to find the exact chapter/pages where a given objective is covered.

Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this CompTIA authorized study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

The CompTIA authorized study guide helps you master all the topics on the A+ exam, including

  • Motherboards, processors, RAM, and BIOS
  • Power supplies and system cooling
  • I/O, input ports, and devices
  • Video displays and video cards
  • Customized PCs
  • Laptops and mobile devices
  • Printers
  • Storage devices
  • Installing, using, and troubleshooting Windows
  • Virtualization
  • Networking
  • Security
  • Operational procedures and communications methods

Companion DVD

The DVD contains four free, complete practice exams, A+ how-to hardware videos, beep codes, memory tables, an objectives index, master list of topics, and a glossary.

Includes Exclusive Offer for 70% Off Premium Edition eBook and Practice Test

Pearson IT Certification Practice Test minimum system requirements:

Windows XP (SP3), Windows Vista (SP2), or Windows 7; Microsoft .NET Framework 4.0 Client; Pentium class 1GHz processor (or equivalent); 512 MB RAM; 650 MB disc space plus 50 MB for each downloaded practice exam

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Product Details

  • ISBN-13: 9780789749802
  • Publisher: Pearson IT Certification
  • Publication date: 9/18/2012
  • Series: Cert Guide Series
  • Edition number: 3
  • Pages: 1071
  • Sales rank: 149,203
  • Product dimensions: 7.60 (w) x 9.30 (h) x 2.10 (d)

Meet the Author

Mark Edward Soper has been working with PCs since the days of the IBM PC/XT and AT as a salesperson, technology advisor, consultant, experimenter, and technology writer and content creator. Since 1992, he has taught thousands of students across the country how to repair, manage, and troubleshoot the hardware, software, operating systems, and firmware inside their PCs. He has created many versions of his experimental computer known as “FrankenPC” for this and previous books. Mark earned his CompTIA A+ Certification in 1999 and has written four other A+ Certification books covering previous and current versions of the A+ Certification exams for Pearson imprints.

Mark has contributed to many editions of Upgrading and Repairing PCs, working on the 11th through 18th and 20th editions; co-authored Upgrading and Repairing Networks, Fifth Edition; and has written two books about digital photography, Easy Digital Cameras and The Shot Doctor: The Amateur’s Guide to Taking Great Digital Photos.

In addition, Mark has contributed to Que’s Special Edition Using series on Windows Me, Windows XP, and Windows Vista and to Que’s Windows 7 In Depth. He has also contributed to Easy Windows Vista and has written two books about Windows Vista: Maximum PC Microsoft Windows Vista Exposed and Unleashing Microsoft Windows Vista Media Center. Mark has also written two books about Windows 7: Easy Microsoft Windows 7 and Sams Teach Yourself Microsoft Windows 7 in 10 Minutes. Mark has also created a number of hardware tutorial videos available from the OnGadgets&Hardware podcast channel at www.quepublishing.com.

Mark has also written many blog entries and articles for MaximumPC.com and Maximum PC magazine. He has taught A+ Certification and other technologyrelated subjects at Ivy Tech Community College in Evansville, Indiana. See Mark’s website at www.markesoper.com for news and information about upcoming projects.

David L. Prowse is an author, a computer network specialist, and a technical trainer. Over the past several years he has authored several titles for Pearson Education, including the well-received CompTIA A+ Exam Cram. As a consultant, he installs and secures the latest in computer and networking technology. Over the past decade he has taught CompTIA A+, Network+, and Security+ certification courses, both in the classroom and via the Internet. He runs the website www.davidlprowse.com, where he gladly answers questions from students and readers.

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Table of Contents

Introduction

Chapter 1 Technician Essentials and PC Anatomy 101 3

The Essential Parts of Any Computer 4

Front and Rear Views of a Desktop PC 5

All Around a Notebook (Laptop) Computer 7

Quick Reference to PC Components 8

Hardware, Software, and Firmware 9

Hardware 10

Software 10

Firmware 11

Why Hardware, Software, and Firmware Are Important to Understand 11

Points of Failure 11

Points of Failure on a Desktop Computer 12

Points of Failure on a Notebook Computer 13

The CompTIA Six-Step Troubleshooting Process 14

PC Tools 15

Basic Tools for Assembly/Disassembly of Computers 15

ESD Protection 16

System and Electrical Testing Tools 16

Network Installation and Configuration Tools 17

Printer Maintenance Tools 18

Important Websites 18

Review All the Key Topics 19

Complete the Tables and Lists from Memory 19

Define Key Terms 19

Complete Hands-On Labs 19

Lab 1-1: Determine the External Equipment Available on a Desktop or Laptop Computer 20

Lab 1-2: Determine the Tool(s) to Use for Performing Specified Service on a PC 21

Answer Review Questions 21

Answers to Hands-On Labs 24

Lab 1-1: Determine the external equipment available on a desktop or laptop computer. 24

Lab 1-2: Determine the tool(s) to use for performing specified service on a PC. 26

Answers and Explanations to Review Questions 26

Chapter 2 Motherboards and Processors 29

Motherboards and Their Components 30

Form Factors 31

Integrated I/O Ports 33

Memory Slots 35

Expansion Slots 36

Chipset Components 42

Jumpers and Jumper Blocks 44

Fan Connectors 44

Audio Connectors 45

Front-Panel Connectors 46

Installing Motherboards 48

Step-by-Step Motherboard Removal 48

Preparing the Motherboard for Installation 50

Step-by-Step Motherboard Installation 51

Troubleshooting Motherboards 52

Unexpected Shutdowns 52

Continuous Reboots (Power Supply and BSOD Problems) 53

BIOS Time and Settings Resets 53

System Lockups 54

POST Code Beeps at Startup 54

Blank Screen on Bootup 54

Smoke or Burning Smells 55

System Will Not Start 55

Processors and CPUs 58

Overview of Processor Differences 58

Intel Processors 58

AMD Processors 64

CPU Technologies 69

Hyperthreading (HT Technology) 70

Multicore 70

Cache 70

Bus Speeds 71

Overclocking 72

32-bit Versus 64-bit Architecture 73

Virtualization Support 73

Integrated GPU 74

CPU Cooling 74

Passive and Active Heat Sinks 75

Liquid Cooling Systems 76

Review All the Key Topics 78

Complete the Tables and Lists from Memory 79

Define Key Terms 79

Complete Hands-On Lab 79

Lab 2-1: Determine Available USB Ports, Locations, and Types 79

Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 80

Answer Review Questions 80

Answers to Hands-On Lab 82

Lab 2-1: Determine Available USB Ports, Locations, and Types 82

Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 83

Answers and Explanations to Review Questions 83

Chapter 3 BIOS 85

Understanding BIOS, CMOS, and Firmware 86

Configuring the System BIOS 89

Accessing the BIOS Setup Program 89

UEFI and Traditional BIOS 91

BIOS Settings Overview 92

Automatic Configuration of BIOS/CMOS Settings 95

Main Menu 96

Standard Features/Settings 96

System Information 98

Boot Settings and Boot Sequence 98

Integrated Ports and Peripherals 100

Power Management 104

PnP/PCI Configurations 105

Hardware Monitor 105

Processor and Memory Configuration 106

Virtualization Support 106

Security Features 108

Exiting the BIOS and Saving/Discarding Changes 109

Power-On Self Test (POST) and Error Reporting 110

Beep Codes 111

POST Error Messages 112

POST Hex Codes 112

BIOS Updates 114

Flash BIOS Update 115

BIOS Chip Replacement 118

Review All the Key Topics 120

Complete the Tables and Lists from Memory 120

Define Key Terms 121

Complete Hands-On Labs 121

Lab 3-1: Disable Onboard Audio 121

Lab 3-2: Check Fan and Voltage Levels 121

Answer Review Questions 122

Answers to Hands-On Labs 125

Lab 3-1: Disable Onboard Audio 125

Lab 3-2: Check Fan and Voltage Levels 125

Answers and Explanations to Review Questions 125

Chapter 4 Power Supplies and System Cooling 129

Power Supplies 130

Power Supply Ratings 130

Multivoltage Power Supplies 133

Power Supply Form Factors and Connectors 135

Removing and Replacing the Power Supply 139

Troubleshooting Power Supplies 141

Overloaded Power Supplies–Symptoms and Solutions 141

Loud Noises from the Power Supply 142

Finding Solutions to a “Dead” System 143

Overheating 144

Fans Turn But System Doesn’t Start 149

Testing Power Supplies and Other Devices with a Multimeter 149

Avoiding Power Supply Hazards 154

Power Protection Types 155

Surge Suppressors 156

Battery Backup Units (UPS and SPS) 158

Buying the Correct-Sized Battery Backup System 159

Power-Conditioning Devices 160

System Cooling 161

Northbridge and Southbridge Chips and Voltage Regulators 161

Video Card Cooling 163

Case Fans 163

Thermal Compound 164

Review All the Key Topics 167

Complete the Tables and Lists from Memory 168

Define Key Terms 168

Complete Hands-On Lab 168

Lab 4-1: Check Power Supply Voltages 168

Lab 4-2: Check for Airflow Problems Inside the System 168

Answer Review Questions 169

Answers to Hands-On Lab 172

Lab 4-1: Check Power Supply Voltages 172

Lab 4-2: Check for Airflow Problems Inside the System 172

Answers and Explanations to Review Questions 173

Chapter 5 R AM 177

RAM Basics 178

Memory Modules 180

DRAM 180

SRAM 181

SDRAM 181

DDR SDRAM 181

DDR2 SDRAM 182

DDR3 SDRAM 182

Rambus 183

Operational Characteristics 184

Comparison of Memory Modules 184

Memory Module Width 185

Parity and Non-Parity Memory 185

ECC and Non-ECC Memory 187

Registered and Unbuffered Memory 188

Single-Sided and Double-Sided Memory 188

Installing Memory Modules 189

Troubleshooting Memory 192

Verifying RAM Compatibility 192

Overclocking Can Lead to System Instability 192

Use Caution When Mismatching RAM Speeds 193

“Parity Error - System Halted” Message 194

RAM-Sizing Errors at Bootup 194

Determining Whether Cache RAM Is the Source of a Memory Problem 195

Other Methods for RAM Testing 195

Preventative Maintenance for Memory 196

Review All the Key Topics 197

Complete the Tables and Lists from Memory 197

Define Key Terms 197

Complete Hands-On Labs 198

Lab 5-1: Select and Install the Correct RAM 198

Answer Review Questions 199

Answers to Hands-On Labs 202

Lab 5-1: Select and Install the Correct RAM 202

Answers and Explanations to Review Questions 203

Chapter 6 I/O and Input Ports and Devices 207

Introduction to I/O Ports 208

USB 209

USB Port Types, Speeds, and Technical Details 209

Adding USB Ports 213

Troubleshooting USB Ports and Devices 215

IEEE-1394 (FireWire) 218

IEEE 1394 Ports and Cables 218

IEEE 1394—Compatible Devices 219

Installing an IEEE 1394 Card 220

Troubleshooting IEEE 1394 Ports and Devices 220

SCSI 221

Multiple Device Support with SCSI Host Adapters 222

Jumper Block and DIP Switch Settings for Device IDs 223

SCSI Standards 225

SCSI Cables 225

SCSI Signaling Types 227

Daisy-Chaining SCSI Devices 227

SCSI Host Adapter Card Installation 228

SCSI Daisy-Chain Maximum Length 229

SCSI Termination Methods 229

COM (Serial) 231

Serial Port Pinouts 233

Types of Serial Cables 235

How to Configure or Disable Serial Ports 236

Serial Port Software Configuration 236

Adding Additional Serial Ports 238

Troubleshooting Serial Ports and Devices 238

LPT (Parallel) 240

Parallel Port Configuration 243

Types of Parallel Cables 244

How to Configure or Disable Parallel Ports 246

Adding Parallel Ports 247

Troubleshooting Parallel (LPT) Ports, Devices, and Switchboxes 247

Testing Parallel and Serial Ports 248

PS/2 Mouse and Keyboard 249

Audio 249

Analog Audio Mini-Jacks 249

SPDIF Digital Audio 250

Mouse 251

Mouse Hardware Resource Use 252

Troubleshooting Mice and Pointing Devices 253

Maintaining Mice and Pointing Devices 257

Keyboard 258

Troubleshooting Keyboards 258

Maintaining Keyboards 259

Bar Code Reader 259

Touch Screen 260

Touch Screen Interfacing to the Computer 261

Installing a Touch Screen 262

Troubleshooting a Touch Screen 262

KVM Switch 263

Review All the Key Topics 264

Complete the Tables and Lists from Memory 265

Define Key Terms 265

Complete Hands-On Lab 265

Lab 6-1: Check USB Device Power Usage 265

Answer Review Questions 266

Answers to Hands-On Lab 269

Lab 6-1: Check USB Device Power Usage 269

Answers and Explanations to Review Questions 269

Chapter 7 Video Displays and Video Cards 273

Video Card Types 274

Video Card Cooling 275

Display Types 276

CRT Monitor 277

LCD Monitor 278

LED Monitor 279

Plasma 279

Data Projector 280

OLED 281

Installing a Video Card 282

BIOS Configuration 282

Video Card Physical and Driver Installation 282

Video Connector Types 285

VGA 285

DVI 286

HDMI 286

DisplayPort 288

Component/RGB 289

S-Video 289

Composite 289

Installing a Monitor 289

Video Display Settings 292

Resolution 292

Color Quality (Color Depth) 295

Refresh Rates 296

Troubleshooting Displays and Video Cards 297

Troubleshooting Picture Quality Problems with OSD 298

Using Advanced Display Properties for Troubleshooting 299

Troubleshooting Video Hardware 300

Preventative Maintenance for Displays 302

Review All the Key Topics 304

Complete the Tables and Lists from Memory 304

Define Key Terms 305

Complete Hands-On Labs 305

Lab 7-1: Select the Appropriate Video Connectors 305

Answer Review Questions 306

Answers to Hands-On Labs 309

Lab 7-1: Select the Appropriate Video Connectors 309

Answers and Explanations to Review Questions 310

Chapter 8 Customized PCs and Multimedia Devices 313

Customized PC Configurations 314

Graphic/CAD/CAM Design Workstation 314

Audio/Video Editing Workstation 316

Virtualization Workstation 318

Gaming PC 319

Home Theater PC 321

Standard Thick Client 322

Thin Client 323

Home Server PC 323

Evaluating Onboard Components 324

General System Information 324

Processor Information and Hardware-Assisted Virtualization Readiness 326

Installing and Configuring Multimedia Devices 327

Webcams 327

Digital Cameras 328

Sound Cards 329

Installing a MIDI Enabled Device 332

Microphone 333

Video Capture and TV Tuner Cards 335

Review All the Key Topics 337

Complete the Tables and Lists from Memory 337

Define Key Terms 338

Complete Hands-On Labs 338

Lab 8-1: Evaluate a Computer’s Suitability for Various Tasks 338

Answer Review Questions 341

Answers to Hands-On Labs 343

Lab 8-1: Evaluate a Computer’s Suitability for Various Tasks 343

Answers and Explanations to Review Questions 343

Chapter 9 L aptop and Notebook Computers 345

Laptop Expansion Options 346

PCMCIA (PC Card, CardBus) 346

ExpressCard 350

Memory 352

Connecting USB Drives to Your Laptop 352

Flash Memory Cards 352

Best Practices for Laptop Disassembly 353

Hardware Device Replacement 354

Removing and Replacing the Battery 355

Replacing a Laptop Keyboard or Pointing Device 356

Replacing Speakers 358

Replacing a Laptop Hard Drive 358

Performing a Memory Upgrade 360

Replacing an Optical Drive 362

Removing a Wireless Card (Mini-PCI or Mini-PCIe) 362

Replacing the Screen 365

Replacing the Fan, Heat Sink, and CPU 366

Laptop Displays 368

LCD Displays 369

LED Displays 369

OLED Displays 369

Plasma Displays 370

Display Resolutions and Viewing Quality Considerations 370

Inverter and Backlight Components 372

Wi-Fi Antenna Components 373

Laptop Features 374

Special Laptop Function Keys 374

Working with Dual Displays 375

Working with Port Replicators and Docking Stations 380

Physically Securing a Laptop Computer 381

Troubleshooting Laptop Problems 382

Troubleshooting Display Problems 382

Power Problems 384

Keyboard Problems 385

Network Problems 386

Review All the Key Topics 387

Complete the Tables and Lists from Memory 388

Define Key Terms 388

Complete Hands-On Lab 388

Lab 9-1: Locate Laptop Hard Drive and Memory 388

Answer Review Questions 391

Answers to Hands-On Lab 394

Lab 9-1: Locate Laptop Hard Drive and Memory 394

Answers and Explanations to Review Questions 394

Chapter 10 Mobile Devices 397

Mobile Device Hardware 398

Examples of Mobile Device Hardware 398

Differences Between Tablets and Laptops 399

Tablet and Laptop Similarities 400

Upgrading and Replacing the Memory Card and the Battery in a

Smartphone 400

Hardware Wrap-Up 403

Mobile Hardware Wrap-Up 404

Mobile Operating Systems 404

Android Versus iOS 404

Where and How to Get Applications 408

Adjusting the Display 408

GPS and Geotracking 411

Mobile OS Wrap-Up 412

Mobile Network Connectivity 412

GSM Cellular Connectivity 412

Wi-Fi Network Connectivity 414

Wi-Fi Troubleshooting 416

Bluetooth Configuration 418

Email Configurations 421

Mobile Network Connectivity Wrap-Up 424

Mobile Synchronization 424

Synchronizing an Android Device to a PC 424

Synchronizing an iPad2 to a PC 427

Synchronizing Other Devices 428

Mobile Sync Wrap-Up 429

Mobile Security 429

Protecting Against Stolen or Lost Devices 429

Protecting Against Compromised or Damaged Devices 432

Turning Off Applications and Resets 435

Security Wrap-Up 438

Review All the Key Topics 439

Define Key Terms 440

Complete Hands-On Labs 440

Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 440

Lab 10-2: Secure a Mobile Device 440

Answer Review Questions 441

Answers to Hands-On Labs 444

Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 444

Lab 10-2: Secure a Mobile Device 444

Answers and Explanations to Review Questions 445

Chapter 11 Printers 449

Laser Printers 450

Toner Cartridges 450

The Laser Printing (EP) Process 451

Color Laser Printing Differences 454

Inkjet Printers 455

Ink Cartridges 457

Calibrating the Printer 458

Thermal Printers 459

Thermal Print Processes 459

Thermal Printer Ribbons 460

Thermal Printer Paper 460

Impact Printers 461

Impact Dot Matrix Print Process 462

Impact Dot-Matrix Printheads 463

Impact Printer Ribbons 463

Impact Printer Paper and Media 464

Printer Installation and Configuration 464

Installing a Printer 465

Installing RAM 467

Upgrading Firmware 469

Printer Interface Types 469

Printer Sharing in Windows 471

Configuring Options and Device Settings 472

Printing a Test Page 476

Working with the Print Spooler 477

Printer Maintenance 478

Laser Printer Maintenance 478

Inkjet Printer Maintenance 480

Thermal Printer Maintenance 482

Impact Printer Maintenance 483

Printer Troubleshooting 484

Streaks and Smudges 484

Faded Prints 485

Ghost Images 486

Toner Not Fused to Paper 486

Creased Paper 487

Paper Not Feeding 487

Paper Jam 487

No Connectivity 488

Garbled Characters on Paper 488

Vertical Lines on a Page 489

Backed Up Print Queue 489

Low Memory Errors 490

Access Denied 492

Printer Won’t Print 492

Color Output in Wrong Print Colors 492

Unable to Install Printer 492

Error Codes 492

Review All the Key Topics 494

Define Key Terms 494

Complete the Hands-On Lab 495

Lab 11-1: Solve Inkjet Printing Problems 495

Answer Review Questions 495

Answers to Hands-On Lab 498

Lab 11-1: Solve Inkjet Printing Problems 498

Answers and Explanations to Review Questions 498

Chapter 12 Storage Devices 501

Drive Interface Types 502

External and Internal Drive Interfaces 502

PATA and SATA Performance Characteristics 504

PATA Cabling, Configuration, and Setup 506

SATA Configuration and Cabling 508

SCSI IDs 510

Hot-Swappable Drive Interfaces 511

Hard Disk Drives 512

Performance Factors for SATA and PATA Hard Disks 512

Internal Hard Disk Drive Installation 513

eSATA Drives 519

SSD and Flash Drives 520

Flash Memory Cards 520

Flash Card Reader 523

USB Flash Memory Drives 524

SSD 525

RAID 526

Creating an ATA or SATA RAID Array 528

Optical Drives 531

Comparing CD, DVD, and Blu-ray Drives and Media 531

DVD Media Types 532

Blu-ray Media Types 532

Drive Speed Ratings 533

Recording Files to Optical Discs 533

Floppy Drives 538

Floppy Drive Capacities 538

Floppy Disk Drive Hardware Configuration 539

Maintaining Floppy Disks, Data, and Drives 540

Tape Drives 541

Troubleshooting Hard Drives, SSDs, and RAID Arrays 542

Read/Write Failures 543

Slow Performance 543

Noises Coming from Hard Disk 546

Boot Failure 547

Drive Not Recognized 548

Operating System Not Found 548

RAID Not Found 549

RAID Failure 549

Disk Surface and Data Recovery Tools 550

Review All the Key Topics 553

Complete the Tables and Lists from Memory 553

Define Key Terms 554

Complete Hands-On Lab 554

Lab 12-1: Configure SATA Ports 554

Lab 12-2: Configure PATA Jumper Blocks 555

Answer Review Questions 557

Answers to Hands-On Lab 560

Lab 12-1: Configure SATA Ports 560

Lab 12-2: Configure PATA Jumper Blocks 560

Answers and Explanations to Review Questions 561

Chapter 13 Installing and Upgrading Windows 565

Installing Windows 566

Minimum and Recommended Hardware Requirements 566

Boot Methods 570

Types of Installation 570

Time/Date/Language/Region Settings 579

Partitioning 580

File System Types and Formatting 586

Loading Alternative Third-Party Disk Drivers 588

Workgroup Versus Domain Setup 589

Transferring User Data 589

Windows Easy Transfer 590

User State Migration Tool 591

Updating Windows 592

Using Windows Update and Microsoft Update 592

Installing Service Packs Manually 593

Setting Up Recovery Partitions and Discs 595

Review All the Key Topics 597

Complete the Tables and Lists from Memory 597

Define Key Terms 598

Complete Hands-On Lab 598

Lab 13-1: Selecting Installation Options for Windows 7 598

Answer Review Questions 599

Answers to Hands-On Lab 602

Lab 13-1: Selecting Installation Options for Windows 7 602

Answers and Explanations to Review Questions 602

Chapter 14 Using and Managing Windows 605

Windows Versions and Editions 606

Windows XP Family 607

Windows Vista Family 607

Windows 7 Family 608

Windows Features 609

Windows Desktop (Aero, Aero Glass, Sidebar, Gadgets) 610

Shadow Copy 612

ReadyBoost 613

Compatibility Mode 615

Windows XP Mode 618

Administrative Tools 618

File Structure and Paths 620

Command-Line Tools 621

Starting a Command-Prompt Session with CMD.EXE 621

Internal Commands Overview 622

Using Wildcards to Specify a Range of Files 624

COPY 624

XCOPY 625

ROBOCOPY.EXE 627

MKDIR, CHDIR, and RMDIR (MD, CD, and RD) 628

Format/Format.exe 629

Diskpart 633

DEL 635

Tasklist 636

Taskkill 638

Administrative Features 640

Computer Management (MMC) 640

Performance Monitor/System Monitor 641

Services (Services.msc) 642

Task Scheduler 645

Print Management 648

Task Manager 648

Disk Management 650

Mount Points and Mounting a Drive 655

Windows File Systems 657

Run-Line Utilities 661

Notepad 662

Windows Explorer 662

MSInfo32 (System Information) 670

DXDiag (DirectX Diagnostics) 672

Control Panel 673

Starting Control Panel 674

Category and Icon Views 674

Shortcuts to Control Panel Functions 678

Display Options 678

Folder Options 679

System 680

Power Options 682

Add/Remove Programs (Windows XP) 686

Programs and Features (Windows Vista/7) 687

Automatic Updates (Windows XP) 688

Tablet PC Settings (Windows Vista/7) 688

Pen and Input Devices (Windows Vista) 689

Problem Reports and Solutions (Windows Vista, and 7) 689

Devices and Printers 689

HomeGroup (Windows 7) 690

Action Center (Windows 7) 691

Client-Side Virtualization 692

Host/Guest Virtualization 692

Hypervisor 692

Features and Benefits of Virtual Machines 693

Resource Requirements 693

Emulator Requirements 693

Security Requirements 694

Review All the Key Topics 695

Complete the Tables and Lists from Memory 695

Define Key Terms 696

Complete Hands-On Lab 696

Lab 14-1: Open and Use the Command Prompt 696

Lab 14-2: Using Microsoft Management Console 696

Answer Review Questions 697

Answers to Hands-On Lab 700

Lab 14-1: Open and Use the Command Prompt 700

Lab 14-2: Using Microsoft Management Console 701

Answers and Explanations to Review Questions 701

Chapter 15 Troubleshooting and Maintaining Windows 705

STOP (Blue Screen of Death) Errors 706

Causes of BSOD Errors 707

Researching Causes and Solutions 707

BSOD and Spontaneous Shutdown and Restart 708

Boot Failures 709

Windows 7/Vista Boot Errors 710

Windows XP Boot Errors 712

Missing Operating System Error 713

Missing Graphical Interface 714

GUI Fails to Load 714

Other Windows Problems 714

Improper Shutdowns 714

Device Fails to Start 715

Missing DLL Message 715

Services Fail to Start 715

Compatibility Error 716

Slow System Performance 716

Boots to Safe Mode 717

File Fails to Open 717

Windows Diagnostic and Repair Tools 717

Using System File Checker (SFC) 719

Using MSConfig 720

Using REGSVR32 721

Using REGEDIT 722

Using Event Viewer 724

Using Safe Mode and Other Advanced Boot Options 726

Using Device Manager 729

Using Windows XP Recovery Console 735

Using Automated System Recovery to Restore a Windows XP Installation 739

Using Windows Recovery Environment 741

Maintaining Windows 744

Using Windows Backup for XP 745

Using Windows Vista’s Backup and Restore Center 748

Using Windows 7’s Backup and Restore 750

CHKDSK.EXE 754

Defrag 755

System Restore and Restore Points 756

Firmware Updates 760

Review All the Key Topics 761

Complete the Tables and Lists from Memory 761

Define Key Terms 762

Complete Hands-On Lab 762

Lab 15-1: Check System Protection Settings 762

Lab 15-2: Using Event Viewer 762

Lab 15-3: Using Device Manager 762

Answer Review Questions 763

Answers to Hands-On Lab 765

Lab 15-1: Check System Protection Settings 765

Lab 15-2: Using Event Viewer 765

Lab 15-3: Using Device Manager 766

Answers to Review Questions 766

Chapter 16 Networking 769

Network Models 770

Client/Server Versus Peer-to-Peer 770

LANs and WANs 773

Network Topologies 774

Network Devices 775

Internet Connectivity Technologies 778

Modems and Dial-Up Internet Connectivity 778

ISDN Internet Connectivity 784

Broadband Internet Services (DSL, Cable, Satellite) 786

Fiber-Optic 790

Cellular 790

WiMAX 791

LANs and Internet Connectivity 791

TCP/IP 792

HTTP/HTTPS 792

SSL 792

TLS 792

HTML 793

FTP 794

Telnet 794

SSH 795

DNS 795

DHCP 796

Email 797

Remote Desktop 798

SNMP 798

SMB 799

LDAP 799

TCP and UDP Ports 799

Cable and Connector Types 801

UTP and STP Cabling 801

Fiber-Optic Cabling 805

Coaxial Cabling 805

Plenum and PVC 806

Connector Types 806

Networking Tools 808

Network Types 809

Wireless Network Standards 811

Wireless Ethernet 811

Bluetooth 812

Infrared 813

Cellular 813

VoIP 813

Switches and Hubs 814

Building a Small Office/Home Office Network 815

Installing Network Interface Cards 815

Configuring Network Interface Cards 816

TCP/IPv4 Configuration 819

IPv6 Addressing 827

Setting Up Shared Resources 829

Administrative Shares 834

Setting Up the Network Client 834

Using Shared Resources 836

Browser Installation and Configuration 841

Multifunction Network Device Configurations 845

Using Network Command-Line Tools 846

Using the Net Command 847

Using Ping 847

Using Tracert 848

Using NSLookup 849

Using Ipconfig 849

Using Netstat 849

Using NBTSTAT 850

Network and Internet Troubleshooting 851

Can’t Access Network Resources 851

Significant Drops in Network Performance 851

Unattended PC Drops Its Network Connection 852

All Users Lose Network Connection 853

Users Can Access Some Shared Resources But Not Others 853

Can’t Print to a Network Printer 853

Ping and Tracert Work, But User Can’t Display Web Pages with Browser 854

Overview of Creating a Small Office/Home Office Network 854

Review All the Key Topics 856

Complete the Tables and Lists from Memory 857

Define Key Terms 857

Complete Hands-On Labs 857

Lab 16-1: Select the Appropriate Type of Cable 858

Lab 16-2: Select the Appropriate IP Networks 858

Lab 16-3: Select the Network Option and Appropriate Ports 859

Lab 16-4: Install an Appropriate Wireless Network 859

Answer Review Questions 859

Answers to Hands-On Labs 864

Lab 16-1: Select the Appropriate Type of Cable 864

Lab 16-2: Select the Appropriate IP Networks 864

Lab 16-3: Select the Network Option and Appropriate Ports 864

Lab 16-4: Install an Appropriate Wireless Network 865

Answers and Explanations to Review Questions 865

Chapter 17 Security 869

Security Fundamentals 870

Secure and Insecure File Systems 870

Authentication Technologies 871

Protection Against Viruses and Malware 872

Software Firewalls 873

Data and Physical Security 873

Data Access Local Security Policy 874

Encryption Technologies 875

Backups 877

Data Migration 877

Data and Data Remnant Removal 877

Password Management 878

Locking a Workstation 878

Incident Reporting 879

Social Engineering 880

Physical Security 881

Securing Wireless Networks 883

WEP and WPA Encryption 883

Access Point Configuration for Maximum Security 885

Securing Wired Networks 891

Access Control Purposes and Principles 892

Operating System Access Control 892

Data Destruction/Disposal Techniques 898

Installing, Configuring, and Troubleshooting Security Features 899

BIOS Security Features 899

Software Firewalls 900

Configuring Exceptions 902

Wireless Network Configuration 904

Unused Wireless Connections 910

File Systems (Converting from FAT32 to NTFS) 912

Malicious Software Protection 913

Review All the Key Topics 919

Define Key Terms 919

Complete Hands-On Labs 920

Lab 17-1: Hard Drive Security and Disposal 920

Lab 17-2: Secure a Customer’s Wireless Network 920

Answer Review Questions 921

Answers to Hands-On Labs 924

Lab 17-1: Hard Drive Security and Disposal 924

Lab 17-2: Secure a Customer’s Wireless Network 924

Answers and Explanations to Review Questions 925

Chapter 18 Operational Procedures and Communications Methods 929

Computer Safety 930

ESD 930

Electrical Safety 932

Physical Safety 934

Environmental Controls 935

Temperature, Humidity, and Air 936

Material Safety Data Sheet (MSDS) 936

Incident Response and Documentation 938

First Response 938

Documentation 938

Chain of Custody 939

Communication Methods and Professionalism 939

How to Interact with to Customers 939

How to Treat Customers’ Property 941

Review All the Key Topics 942

Complete the Tables and Lists from Memory 942

Define Key Terms 942

Complete Hands-On Labs 942

Lab 18-1: Select the Appropriate Power Protection Equipment 942

Answer Review Questions 943

Answers to Hands-On Labs 947

Lab 18-1: Select the Appropriate Power Protection Equipment 947

Answers and Explanations to Review Questions 948

Glossary

Index of Exam Objectives 977

Master List of Key Topics 983

DVD Only:

Appendix A Memory Tables

Appendix B Memory Tables Answer Key

9780789749802 TOC 7/31/2012

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