CompTIA A+ Complete Review Guide: Exams 220-801 and 220-802

Overview

A concise, focused study aid for the 2012 edition of CompTIA A+ exams

More than a million PC technicians hold the CompTIA A+ certification, and some vendors require it as part of their training program. Designed to work with the Sybex family of certification guides for exams 220-801 and 220-802, this book is organized by objectives to provide a quick review and reinforcement of important topics. It includes more than 170 review questions, 4 bonus exams, over 100 electronic ...

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CompTIA A+ Complete Review Guide: Exams 220-801 and 220-802

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Overview

A concise, focused study aid for the 2012 edition of CompTIA A+ exams

More than a million PC technicians hold the CompTIA A+ certification, and some vendors require it as part of their training program. Designed to work with the Sybex family of certification guides for exams 220-801 and 220-802, this book is organized by objectives to provide a quick review and reinforcement of important topics. It includes more than 170 review questions, 4 bonus exams, over 100 electronic flashcards, and a searchable Key Term feature. Sections cover both the Essentials and Practical Applications exams.

  • Provides effective review and reinforcement to help prepare students for the CompTIA A+ certification exams
  • A perfect companion to other Sybex CompTIA A+ study guides
  • Covers hardware, troubleshooting and maintenance, operating systems, software, networking, security, and operating procedures
  • Packed with tightly focused review questions, bonus practice exams, electronic flashcards, and a searchable list of key terms to reinforce study
  • Includes review for both Essentials and Practical Applications exams

CompTIA A+ Complete Review Guideadds additional support to prepare you to achieve the number one certification for PC technicians.

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Product Details

  • ISBN-13: 9781118324080
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 9/25/2012
  • Edition number: 2
  • Pages: 552
  • Sales rank: 977,890
  • Product dimensions: 7.40 (w) x 9.20 (h) x 1.40 (d)

Meet the Author

Emmett Dulaney, A+, Network+, Security+, MCT, is a respected industry expert. He is currently an assistant professor at Anderson University. He has written several books on Windows, Security, IT project management, and UNIX, including the previous edition of the CompTIA A+ Complete Review Guide and two of Sybex's leading certification titles, CompTIA A+ Complete Study Guide and CompTIA Security+ Study Guide. He is also a well-known certification columnist for CertCities.com. Troy McMillan is a product developer and technical editor for Kaplan IT and holds more than 30 IT certifications, including A+ and Network+. He is also a full-time trainer and the author of Cisco Networking Essentials.

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Table of Contents

Introduction xxvii

Part I CompTIA A+ 220-801 1

Chapter 1 PC Hardware 3

1.1 Configure and apply BIOS settings. 14

Install firmware upgrades—flash BIOS 14

BIOS component information 15

BIOS configurations 16

Use built-in diagnostics 19

Monitoring 20

Exam Essentials 22

1.2 Differentiate between motherboard components, their purposes, and properties. 23

Sizes 24

Expansion Slots 25

RAM slots 27

CPU sockets 29

Chipsets 31

Jumpers 32

Power connections and types 33

Fan connections 34

Front Panel connectors 34

Exam Essentials 36

1.3 Compare and contrast RAM types and features. 37

Types 37

RAM compatibility and speed 40

Exam Essentials 41

1.4 Install and configure expansion cards. 41

Sound cards 41

Video cards 42

Network cards 42

Serial and parallel cards 43

USB cards 43

FireWire cards 43

Storage cards 44

Modem cards 44

Wireless/cellular cards 44

TV tuner cards 45

Video capture cards 45

Riser cards 45

Exam Essentials 45

1.5 Install and configure storage devices and use appropriate media. 47

Optical drives 47

Combo drives and burners 48

Connection types 49

Hard drives 54

Solid-state/flash drives 56

RAID types 58

Floppy drive 59

Tape drive 60

Media capacity 60

Exam Essentials 61

1.6 Differentiate among various CPU types and features and select the appropriate cooling method. 62

Socket types 63

Characteristics 63

Cooling 66

Exam Essentials 67

1.7 Compare and contrast various connection interfaces and explain their purpose. 67

Physical connections 67

Speeds, distances, and frequencies of wireless device connections 75

Exam Essentials 76

1.8 Install an appropriate power supply based on a given scenario. 76

Connector types and their voltages 77

Specifications 78

Dual-voltage options 79

Exam Essentials 79

1.9 Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs. 79

Graphic/CAD/CAM design workstation 80

Audio/Video editing workstation 80

Virtualization workstation 81

Gaming PC 82

Home Theater PC 83

Standard thick client 85

Thin client 85

Home Server PC 86

Exam Essentials 87

1.10 Given a scenario, evaluate types and features of display devices. 87

Types 87

Refresh rates 90

Resolution 90

Native resolution 90

Brightness/lumens 91

Analog vs. digital 91

Privacy/antiglare filters 91

Multiple displays 91

Exam Essentials 92

1.11 Identify connector types and associated cables. 92

Display connector types 92

Display cable types 96

Device connectors and various connector pin-outs 97

Device cable types 102

Exam Essentials 105

1.12 Install and configure various peripheral devices. 105

Input devices 105

Multimedia devices 108

Output devices 109

Exam Essentials 110

Review Questions 111

Chapter 2 Networking 113

2.1 Identify types of network cables and connectors. 117

Fiber 117

Twisted Pair 118

Coaxial 120

Exam Essentials 124

2.2 Categorize characteristics of connectors and cabling. 125

Fiber 125

Twisted Pair 126

Coaxial 128

Exam Essentials 129

2.3 Explain properties and characteristics of TCP/IP. 129

IP Class 130

IPv4 vs. IPv6 131

Public vs. Private vs. APIPA 131

Static vs. dynamic 132

Client-side DNS 132

DHCP 133

Subnet mask 133

Exam Essentials 134

2.4 Explain common TCP and UDP ports, protocols, and their purpose. 135

Ports 135

Protocols 136

TCP vs. UDP 136

Exam Essentials 137

2.5 Compare and contrast wireless network standards and encryption types. 137

Standards 137

Encryption Types 139

Exam Essentials 140

2.6 Install, configure, and deploy a SOHO wireless/wired router using appropriate settings. 140

MAC filtering 140

Channels (1–11) 141

SSID broadcast (on/off) 141

Wireless encryption 141

Firewalls and Port Forwarding/Triggering 141

DHCP (on/off) 142

DMZ 142

NAT 143

WPS 144

Basic QoS 144

Exam Essentials 144

2.7 Compare and contrast Internet connection types and features. 145

Cable 145

DSL 145

Dial-up 146

Fiber 146

Satellite 146

ISDN 147

Cellular (mobile hotspot) 147

Line of sight wireless internet service 147

WiMAX 147

Exam Essentials 147

2.8 Identify various types of networks. 148

LAN 148

WAN 148

PAN 149

MAN 149

Topologies 149

Exam Essentials 150

2.9 Compare and contrast network devices and their functions and features. 151

Hub 151

Switch 151

Router 151

Access point 152

Bridge 152

Modem 152

NAS 152

Firewall 153

VoIP phones 153

Internet appliance 153

Exam Essentials 153

2.10 Given a scenario, use appropriate networking tools. 153

Crimper 154

Multimeter 154

Toner probe 154

Cable tester 154

Loopback plug 155

Punchdown tool 155

Exam Essentials 155

Review Questions 156

Chapter 3 Laptops 157

3.1 Install and configure laptop hardware and components. 159

Expansion options 159

Hardware/device replacement 163

Exam Essentials 168

3.2 Compare and contrast the components within the display of a laptop. 168

Types 168

Wi-Fi antenna connector/placement 169

Inverter and its function 170

Backlight 170

Exam Essentials 170

3.3 Compare and contrast laptop features. 170

Special function keys 171

Docking station vs. port replicator 172

Physical laptop lock and cable lock 173

Exam Essentials 174

Review Questions 175

Chapter 4 Printers 177

4.1 Explain the differences between the various printer types and summarize the associated imaging process. 179

Laser 180

Inkjet 188

Thermal 188

Impact 189

Exam Essentials 190

4.2 Given a scenario, install and configure printers. 191

Use appropriate printer drivers for a given operating system 191

Print Device Sharing 192

Printer sharing 194

Exam Essentials 195

4.3 Given a scenario, perform printer maintenance. 196

Laser 197

Thermal 199

Impact 200

Exam Essentials 200

Review Questions 202

Chapter 5 Operational Procedures 203

5.1 Given a scenario, use appropriate safety procedures. 206

ESD straps 207

ESD mats 208

Self-grounding 208

Equipment grounding 209

Personal safety 209

Compliance with local government regulations 211

Exam Essentials 212

5.2 Explain environmental impacts and the purpose of environmental controls. 212

MSDS documentation for handling and disposal 212

Temperature, humidity level awareness, and proper ventilation 213

Power surges, brownouts, blackouts 214

Protection from airborne particles 216

Dust and debris 216

Handling and Protecting Components 218

Complying with Regulations 218

Exam Essentials 219

5.3 Given a scenario, demonstrate proper communication and professionalism. 219

Use proper language—avoid jargon, acronyms, slang when applicable 220

Maintain a positive attitude 220

Listen and do not interrupt the customer 220

Be culturally sensitive 220

Be on time (if late contact the customer) 221

Avoid distractions 221

Dealing with difficult customer or situation 222

Set and meet expectations/timeline and communicate status with the customer 223

Deal appropriately with customers confidential materials 224

Exam Essentials 224

5.4 Explain the fundamentals of dealing with prohibited content/activity. 225

First response 225

Use of documentation/documentation changes 226

Chain of custody 226

Exam Essentials 227

Review Questions 228

Part II CompTIA A+ 220-802 229

Chapter 6 Operating Systems 231

1.1 Compare and contrast the features and requirements of various Microsoft Operating Systems. 240

Windows XP Home, Windows XP Professional, Windows XP Media Center, Windows XP 64-bit Professional 240

Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Windows Vista Enterprise 241

Windows 7 Starter, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows 7 Enterprise 242

Features 244

Upgrade paths—differences between in place upgrades, compatibility tools, Windows upgrade OS advisor 249

Exam Essentials 257

1.2 Given a scenario, install and configure the operating system using the most appropriate method. 258

Boot methods 258

Types of installations 259

Partitioning 262

File system types/formatting 263

Load alternate third party drivers when necessary 265

Time/date/region language settings 265

Other Concerns 265

Exam Essentials 265

1.3 Given a scenario, use appropriate command line tools. 266

Networking 266

OS 271

Recovery console 278

Exam Essentials 280

1.4 Given a scenario, use appropriate operating system features and tools. 281

MSCONFIG 284

Task Manager 284

Disk Management 287

Other (User State Migration tool (USMT), File and Settings Transfer Wizard, Windows Easy Transfer) 289

Run line utilities 289

Exam Essentials 291

1.5 Given a scenario, use Control Panel utilities. 291

Common to all Microsoft Operating Systems 291

Unique to Windows XP 295

Unique to Vista 296

Unique to Windows 7 298

Exam Essentials 299

1.6 Setup and configure Windows networking on a client/desktop. 299

HomeGroup, file/print sharing 300

Workgroup vs. domain setup 300

Network shares/mapping drives 300

Establish networking connections 301

Proxy settings 302

Remote desktop 303

Home vs. Work vs. Public network settings 303

Firewall settings 303

Configuring an alternative IP address in Windows 304

Network card properties 304

Exam Essentials 305

1.7 Perform preventive maintenance procedures using appropriate tools. 306

Best practices 306

Tools 309

Exam Essentials 312

1.8 Explain the differences among basic OS security settings. 312

User and groups 312

NTFS vs. Share permissions 314

Shared files and folders 316

System files and folders 319

User authentication 319

Exam Essentials 320

1.9 Explain the basics of client-side virtualization. 320

Purpose of Virtual Machines 320

Resource requirements 321

Emulator requirements 321

Security requirements 321

Network requirements 322

Hypervisor 322

Exam Essentials 322

Review Questions 323

Chapter 7 Security 325

2.1 Apply and use common prevention methods. 328

Physical security 328

Digital security 331

User education 336

Principle of least privilege 336

Exam Essentials 337

2.2 Compare and contrast common security threats. 337

Social engineering 337

Malware 338

Rootkits 338

Phishing 338

Shoulder surfing 339

Spyware 339

Viruses 340

Exam Essentials 346

2.3 Implement security best practices to secure a workstation. 346

Setting strong passwords 347

Requiring passwords 348

Restricting user permissions 348

Changing default usernames 348

Disabling guest account 348

Screensaver required password 348

Disable AutoRun 348

Exam Essentials 349

2.4 Given a scenario, use the appropriate data destruction/disposal method. 349

Low level format vs. standard format 350

Hard drive sanitation and sanitation methods 350

Physical destruction 351

Exam Essentials 352

2.5 Given a scenario, secure a SOHO wireless network. 352

Change default usernames and passwords 353

Changing SSID 353

Setting encryption 354

Disabling SSID broadcast 354

Enable MAC Filtering 354

Antenna and access point placement 354

Radio power levels 355

Assign static IP addresses 355

Exam Essentials 355

2.6 Given a scenario, secure a SOHO wired network. 355

Change default usernames and passwords 356

Assign static IP addresses 356

Disabling ports 356

Physical security 357

Exam Essentials 358

Review Questions 359

Chapter 8 Mobile Devices 361

3.1 Explain the basic features of mobile operating systems. 363

Android vs. iOS 363

Exam Essentials 364

3.2 Establish basic network connectivity and configure email. 365

Wireless/cellular data network (enable/disable) 365

Bluetooth 366

Email configuration 367

Exam Essentials 370

3.3 Compare and contrast methods for securing mobile devices. 370

Passcode locks 370

Remote wipes 371

Locator applications 371

Remote backup applications 371

Failed login attempts restrictions 371

Antivirus 372

Patching/OS updates 372

Exam Essentials 372

3.4 Compare and contrast hardware differences in regards to tablets and laptops. 372

No field serviceable parts 373

Typically not upgradeable 373

Touch interface 373

Solid state drives 374

Exam Essentials 374

3.5 Execute and configure mobile device synchronization. 374

Types of data to synchronize 374

Software requirements to install the application on the PC 375

Connection types to enable synchronization 376

Exam Essentials 376

Review Questions 377

Chapter 9 Troubleshooting 379

4.1 Given a scenario, explain the troubleshooting theory. 387

Identify the problem 387

Establish a theory of probable cause (question the obvious) 388

Test the theory to determine cause 388

Establish a plan of action to resolve the problem and implement the solution 389

Verify full system functionality and if applicable implement preventive measures 389

Document findings, actions and outcomes 389

Exam Essentials 389

4.2 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools. 390

Common symptoms 390

Tools 396

Exam Essentials 396

4.3 Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools. 397

Common symptoms 397

Tools 400

Exam Essentials 402

4.4 Given a scenario, troubleshoot common video and display issues. 402

Common symptoms 403

Exam Essentials 406

4.5 Given a scenario, troubleshoot wired and wireless networks with appropriate tools. 406

Common symptoms 406

Tools 410

Exam Essentials 415

4.6 Given a scenario, troubleshoot operating system problems with appropriate tools. 416

Common symptoms 416

Tools 424

Exam Essentials 429

4.7 Given a scenario, troubleshoot common security issues with appropriate tools and best practices. 429

Common symptoms 430

Tools 433

Best practices for malware removal 435

Exam Essentials 436

4.8 Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures. 437

Common symptoms 437

Disassembling processes for proper re-assembly 440

Exam Essentials 441

4.9 Given a scenario, troubleshoot printers with appropriate tools. 441

Common symptoms 442

Tools 447

Exam Essentials 448

Review Questions 449

Appendix A Answers to Review Questions 451

Chapter 1: PC Hardware 452

Chapter 2: Networking 452

Chapter 3: Laptops 453

Chapter 4: Printers 453

Chapter 5: Operational Procedures 454

Chapter 6: Operating Systems 454

Chapter 7: Security 455

Chapter 8: Mobile Devices 456

Chapter 9: Troubleshooting 456

Appendix B About the Additional Study Tools 457

Additional Study Tools 458

Sybex Test Engine 458

Electronic Flashcards 458

PDF of Glossary of Terms 458

Adobe Reader 458

System Requirements 459

Using the Study Tools 459

Troubleshooting 459

Customer Care 460

Index 461

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