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Overview

Learn, prepare, and practice for exam success

  • Master every topic on the newest 2010 Network+ exam.
  • Assess your knowledge and focus your learning.
  • Get the practical workplace knowledge you need!

Start-to-finish Network+ preparation from top network administrator, consultant, and best-selling Network+ author Mike Harwood!

Master every Network+ topic!

  • Networking components, devices, media, and connectors
  • TCP/IP protocols, addressing, and routing
  • Ethernet networking standards
  • Wireless networks
  • Wide area networks
  • The OSI Model
  • Network performance and optimization
  • Troubleshooting procedures and best practices
  • Command-line networking tools
  • Network management tools
  • Documentation procedures
  • Network access security
  • Security technologies and malicious software

Test your knowledge, build your confidence, and succeed!

  • Packed with visuals to help you learn fast
  • Dozens of troubleshooting scenarios
  • Real-world Network+ prep advice from experts
  • Easy-to-use exam preparation task lists

From Mike Harwood, professional network systems manager, consultant, and author of three best-selling books on the Network+ exam

CD Features 1 Complete Sample Exam

  • Detailed explanations of correct and incorrect answers
  • Multiple test modes
  • Random questions and order of answers

Shelving Category: Network Certification

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Product Details

  • ISBN-13: 9780789745590
  • Publisher: Que
  • Publication date: 8/25/2010
  • Series: Certification Guide Series
  • Pages: 657
  • Product dimensions: 7.40 (w) x 9.20 (h) x 1.70 (d)

Meet the Author

Mike Harwood (MCSE, A+, Network+, Server+, Linux+) has more than 14 years experience in information technology and related fields. He has held a number of roles in the IT field including network administrator, instructor, technical writer, website designer, consultant, and online marketing strategist. Mike has been a regular on-air technology contributor for CBC radio and has coauthored numerous computer books, including the Network+ Exam Cram published by Pearson.

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Table of Contents

Introduction 3

How This Book Helps You 4

Exam Objectives and Chapter Organization 4

Instructional Features 18

Network Hardware and Software Requirements 19

Advice on Taking the Exam 20

Chapter 1 Introduction to Computer Networking 23

What Is a Network? 24

LANs and WANs 25

Peer-to-Peer Versus Client/Server Networks 28

The Peer-to-Peer Networking Model 28

Advantages of Peer-to-Peer Networks 29

Disadvantages of Peer-to-Peer Networks 30

The Client/Server Networking Model 30

Servers 31

Client Computers 32

Advantages of Client/Server Networking 32

Disadvantages of Client/Server Networking 32

Distributed and Centralized Computing 33

Virtual Private Networks (VPN) 34

Components of the VPN Connection 35

VPN Pros and Cons 35

Virtual Local Area Network (VLAN) 36

VLAN Membership 37

Protocol-Based VLANs 37

Port-Based VLANs 38

MAC Address-Based VLANs 38

VLAN Segmentation 39

LAN Topologies 40

Physical and Logical Topologies 41

Bus Topology 41

Star Topology 42

Ring Topology 44

Wired Mesh Topology 45

Wireless Network Topologies 47

Infrastructure Wireless Topology 47

Ad Hoc Wireless Networking 48

Point-to-Point, Point-to—Multipoint, and Mesh-Wireless Topology 48

Point-to-Point Networks 48

Point-to-Multipoint 50

Mesh Networks 50

Hybrid Topologies 51

Summary 52

Chapter 2 Media and Connectors 61

Networking Media 62

Media Interference 62

Data Transmission Rates 63

Media Length 63

Secure Transmission and Physical Media 64

Installation and Repair 65

Simplex, Half-Duplex, and Full-Duplex 65

Cable Media 66

Twisted-Pair Cable 67

Coaxial Cable 69

Fiber-Optic Cable 70

Media Connectors 72

RJ Connectors 72

F-Type Connectors and RG-59/RG-6 Cables 73

RS-232 Standard 74

Fiber Connectors 74

IEEE 1394 (FireWire) 75

Universal Serial Bus Connectors (USB) 76

Cable Summary 76

Wiring Standards and Specialized Cable 77

568A and 568B Wiring Standards 77

Straight Versus Crossover Cable 78

Rollover and Loopback Cables 80

Components of Wiring Distribution 80

Network Cross Connects 81

Horizontal Cabling 81

Vertical Cable 82

Patch Panels 83

Type 66 and Type 110 Punchdown Blocks 84

MDF and IDF 85

Demarcation Point 86

Verify Wiring Installation and Termination 87

Summary 89

Chapter 3 Networking Components and Devices 99

Common Network Devices 100

Hubs 100

Network Switches 102

Switching Methods 105

Advanced Switch Features 105

Power over Ethernet (PoE) 106

Trunking 106

Port Authentication 107

Working with Hubs and Switches 107

Hub and Switch Ports 107

Hub and Switch Indicator Lights 109

Rack-Mount, Stackable, and Freestanding Devices 109

Managed Hubs and Switches 109

Repeaters 110

Bridges 110

Bridge Implementation Considerations 111

Types of Bridges 114

Routers 114

Gateways 117

Modems 118

Modem Connection Speeds 119

Network Interface Cards (NIC) 120

Types of Network Interfaces 121

Installing Network Cards 123

Media Converters 124

Firewalls 125

DHCP Server 126

Specialized Network Devices 127

Multilayer and Content Switches 127

Intrusion Detection and Prevention Systems 128

Load Balancer 129

Multifunction Network Devices 129

DNS Server 129

Bandwidth Shaper 130

Proxy Server 131

CSUs/DSUs 133

Network Devices Summary 134

Summary 136

Chapter 4 Understanding the TCP/IP Protocol Suite 145

A Brief Introduction to Protocols 146

Protocols from the Sending Device 147

Protocols on the Receiving Device 147

Transmission Control Protocol/Internet Protocol (TCP/IP) Protocol Suite 148

Internet Protocol (IP) 149

Transmission Control Protocol (TCP) 149

User Datagram Protocol (UDP) 150

File Transfer Protocol (FTP) 151

Secure Shell (SSH) 152

Secure File Transfer Protocol (SFTP) 152

Trivial File Transfer Protocol (TFTP) 153

Simple Mail Transfer Protocol (SMTP) 153

Hypertext Transfer Protocol (HTTP) 154

Hypertext Transfer Protocol Secure (HTTPS) 154

Post Office Protocol Version 3/Internet Message Access Protocol Version 4 (POP3/IMAP4) 155

Telnet 155

Internet Control Message Protocol (ICMP) 156

Address Resolution Protocol (ARP) and Reverse Address Resolution Protocol

(RARP) 156

Network Time Protocol (NTP) 157

Network News Transfer Protocol (NNTP) 157

Secure Copy Protocol (SCP) 158

Lightweight Directory Access Protocol (LDAP) 158

Internet Group Management Protocol (IGMP) 158

Domain Name System (DNS) 159

The DNS Namespace 160

Types of DNS Entries 162

DNS in a Practical Implementation 163

Simple Network Management Protocol (SNMP) 163

Components of SNMP 164

SNMP Management Systems 164

SNMP Agents 165

Management Information Bases (MIB) 165

SNMP Communities 166

Dynamic Host Configuration Protocol (DHCP) 167

Transport Layer Security 170

Session Initiation Protocol 170

Real-time Transport Protocol (RTP) 171

TCP/IP Protocol Suite Summary 171

Identifying Common TCP/IP Port Numbers 173

Summary 175

Chapter 5 TCP/IP Addressing and Routing 185

Identifying MAC Addresses 186

Understanding IPv4 Addressing Fundamentals 187

General IP Addressing Principles 188

IPv4 Addressing 188

IPv4 Address Types 190

Distributing IPv4 Addresses to the Network 191

Static Addressing 191

Dynamic Addressing 191

Bootstrap Protocol (BOOTP) 191

APIPA and IPv4 192

Broadcast Addresses and “This Network” 193

Classless Interdomain Routing (CIDR) 193

Default Gateways 194

Understanding Subnetting 195

Public and Private IP Address Schemes 198

Private Address Ranges 199

Practical Uses of Public and Private IP Addressing 200

IPv6 Addressing 201

Identifying IPv6 Addresses 201

IPv6 Address Types 202

Differentiating Between Routable and Routing Protocols 204

Routable Protocols 204

Routing Protocols 205

Distance-Vector Routing Protocols 206

Link-State Routing Protocols 208

NAT, PAT, and SNAT 209

Summary 211

Chapter 6 Ethernet Networking Standards 221

Characteristics Specified in the IEEE 802 Standards 223

Speed 223

Access Methods 223

Carrier Sense Multiple Access/Collision Detection 224

CSMA/CA 225

Token Passing 226

Bonding 226

Topology 226

Media 227

Differentiating Between Baseband and Broadband Signaling 227

Baseband 227

Broadband 227

Ethernet Standards 228

10Base2 228

10BaseT 229

10BaseFL 230

Fast Ethernet 230

100BaseTX 231

100BaseT4 231

100BaseFX 231

Fast Ethernet Comparison 231

Gigabit Ethernet 232

1000BaseX 232

1000BaseT 233

10Gigabit Ethernet 234

10GBaseSR/SW 234

10GBaseLR/LW 235

10GBaseER/EW 235

10GBaseT 236

Summary 236

Chapter 7 Wireless Networking 245

Understanding Wireless Devices 246

Wireless Access Point 246

Wireless Antennas 248

Antenna Ratings 249

Types of Wireless Antennas 249

802.11 Wireless Standards 251

The Magic Behind 802.11n 254

Wireless Radio Channels 254

Spread Spectrum Technology 257

Frequency-Hopping Spread Spectrum (FHSS) Technology 257

Direct-Sequence Spread Spectrum (DSSS) Technology 258

Orthogonal Frequency Division Multiplexing 258

FHSS, DSSS, OFDM, and 802.11 Standards 258

Beacon Management Frame 259

Configuring and Troubleshooting the Wireless Connection 260

Configuring Communications Between Wireless Devices 262

Troubleshooting Wireless Signals 264

Site Surveys 265

Troubleshooting AP Coverage 266

Wireless Troubleshooting Checklist 267

Securing Wireless Networks 268

Defining Access Control, Authentication, Authorization, and Encryption 268

Wireless Authentication and Encryption Methods 269

Wired Equivalent Privacy (WEP) 270

Wi-Fi Protected Access (WPA) 270

Temporal Key Integrity Protocol (TKIP) 271

802.1X 272

Securing the Access Point 273

Summary 273

Chapter 8 Wide Area Networking 283

Public and Private Networks 284

Public Networks 284

Public Switched Telephone Network (PSTN) 284

The Internet 285

Advantages and Disadvantages of Public Networks 286

Private Networks 286

Switching Methods 287

Packet Switching 288

Virtual-Circuit Packet Switching 289

Datagram Packet Switching 289

Circuit Switching 290

Message Switching 290

Comparing Switching Methods 291

WAN Technologies 292

X.25 293

Frame Relay 293

T-Carrier Lines 295

T1/E1/J1 Lines 295

T3 Lines 297

SONET/OCx Levels 297

Asynchronous Transfer Mode (ATM) 298

Integrated Services Digital Network (ISDN) 299

Basic Rate Interface (BRI) 301

Primary Rate Interface (PRI) 301

Comparing BRI and PRI ISDN 301

WAN Technology Summary 301

Internet Access Technologies 302

POTS Internet Access 303

POTS Troubleshooting Procedures 303

Troubleshooting Poor Connection Speeds 305

Modem-Specific Troubleshooting 306

xDSL 307

Cable Internet Access 310

Satellite Internet Access 313

Wireless Wide Area Networking 315

Summary 316

Chapter 9 OSI Model 325

OSI Reference Model 101 326

Layer 1: The Physical Layer 328

Layer 2: The Data Link Layer 329

Layer 3: The Network Layer 329

Switching Methods 330

Network Layer Addressing 331

Layer 4: The Transport Layer 331

Connection-Oriented Protocols 332

Connectionless Protocols 332

Flow Control 333

Layer 5: The Session Layer 333

Layer 6: The Presentation Layer 333

Layer 7: The Application Layer 334

OSI Model Summary 334

The Layers at Which Devices Operate 335

Hubs 336

Switches 336

Bridges 336

Routers 336

NICs 336

Wireless Access Points (APs) 337

Summary of the Layers at Which Devices Operate 337

TCP/IP Protocol Suite Summary 337

Summary 340

Chapter 10 Network Performance and Optimization 349

Understanding Uptime 350

Understanding the Risks 352

RAID 353

RAID 0 354

Advantages of RAID 0 354

Disadvantages of RAID 0 355

Recovering from a Failed RAID 0 Array 355

RAID 1 355

Advantages of RAID 1 357

Disadvantages of RAID 1 357

Recovering from a Failed RAID 1 Array 358

RAID 5 358

Advantages of RAID 5 358

Disadvantages of RAID 5 359

Recovering from a RAID 5 Array Failure 359

RAID 10 360

Choosing a RAID Level 361

Hardware and Software RAID 362

Other Fault-Tolerance Measures 363

Link Redundancy 363

Using Uninterruptible Power Supplies 364

Why Use a UPS? 365

Power Threats 365

Using Redundant Power Supplies 366

Server and Services Fault Tolerance 366

Using Standby Servers 366

Server Clustering 367

Preparing for Memory Failures 368

Managing Processor Failures 368

Disaster Recovery 368

Backup Methods 368

Full Backups 369

Incremental Backups 370

Differential Backups 370

A Comparison of Backup Methods 371

Backup Rotation Schedules 371

Offsite Storage 372

Backup Best Practices 373

Hot and Cold Spares 374

Hot Spare and Hot Swapping 374

Cold Spare and Cold Swapping 375

Recovery Sites 375

Cold Site 375

Hot Site 376

Warm Site 376

Network Optimization Strategies 377

QoS 377

Latency-Sensitive High-Bandwidth Applications 378

Voice over Internet Protocol (VoIP) 378

Video Applications 379

Traffic Shaping 379

Load Balancing 381

Caching Engines 381

Summary 382

Chapter 11 Troubleshooting Procedures and Best Practices 393

The Art of Troubleshooting 394

Troubleshooting Servers and Workstations 394

General Troubleshooting Considerations 395

Troubleshooting Methods and Procedures 396

Step 1: Information Gathering–Identify Symptoms and Problems 397

Information from the Computer 397

Information from the User 398

Observation Techniques 399

Effective Questioning Techniques 399

Step 2: Identify the Affected Areas of the Network 399

Step 3: Determine if Anything Has Changed 400

Changes to the Network 400

Changes to the Server 401

Changes to the Workstation 402

Step 4: Establish the Most Probable Cause 402

Step 5: Determine if Escalation Is Necessary 403

Step 6: Create an Action Plan and Solution Identifying Potential Effects 403

Step 7: Implement and Test the Solution 404

Step 8: Identify the Results and Effects of the Solution 405

Step 9: Document the Solution and the Entire Process 406

Troubleshooting the Network 407

Troubleshooting Wiring 407

Where the Cable Is Used 408

Wiring Issues 409

Crosstalk 409

Near-End Crosstalk (NEXT) 409

Far-End Crosstalk (FEXT) 409

Electromagnetic interference (EMI) 409

Attenuation 410

Open Impedance Mismatch (Echo) 410

Shorts 410

Managing Collisions 410

Troubleshooting Infrastructure Hardware 411

Configuring and Troubleshooting Client Connectivity 413

Verifying Client TCP/IP Configurations 413

Setting Port Speeds and Duplex 415

Troubleshooting Incorrect VLANs 416

Identifying Issues That Might Need Escalation 417

Troubleshooting Wireless Issues 418

Troubleshooting Wireless Signals 418

Troubleshooting Wireless Configurations 420

Summary 421

Chapter 12 Command-Line Networking Tools 431

Common Networking Utilities 432

The ping Utility 432

Switches for ping 434

Troubleshooting Steps with ping 435

Ping Error Messages 436

The Destination Host Unreachable Message 437

The Unknown Host Message 438

The traceroute Utility 439

Reviewing tracert Command Printouts 441

The traceroute Command 444

The mtr Utility 445

The arp Utility 445

The ARP Cache 445

Switches for arp 446

The arp Command Printout 447

The arp ping Utility 447

The netstat Utility 448

The netstat Command Printouts 450

netstat -e 450

netstat -a 451

netstat -r 452

netstat -s 453

The nbtstat Utility 454

The ipconfig and ifconfig Utilities 456

The ipconfig Utility 457

The ipconfig Command Printouts 458

The ifconfig Command Printout 460

The nslookup and dig Utilities 461

The nslookup Utility 461

The nslookup Command Printout 463

The dig Utility 464

The dig Command Printout 465

The host Command 466

The route Utility 466

Summary 468

Chapter 13 Network Management Tools and Documentation Procedures 479

Documentation Management 480

Wiring Schematics 481

Physical and Logical Network Diagrams 484

Physical Network Documentation 484

Logical Network Documentation 485

Baselines 487

Policies, Procedures, Configurations, and Regulations 488

Policy Documentation 488

Network Procedure Documentation 489

Configuration Documentation 490

Regulations 491

Monitoring the Network to Identify Performance 492

Throughput Testing 493

Port Scanners 495

Network Testing 498

Performance Testing 498

Load Testing 498

Stress Testing 499

Logging 499

Security Logs 500

Application Logs 501

System Logs 502

History Logs 502

Log Management 503

Networking Tools 503

Wire Crimpers 504

Strippers and Snips 504

Punchdown Tools 505

Cable Certifiers 505

Voltage Event Recorders 506

Temperature Monitors 506

Toner Probes 508

Protocol Analyzer 509

Media/Cable Testers 509

Media Testers 510

TDR 510

OTDR 510

Multimeter 511

Network Qualification Tester 512

Butt Set 512

Wireless Detector 512

Summary 513

Chapter 14 Network Access Security 525

Understanding Network Security Threats 526

Security Responsibilities of a Network Administrator 527

Physical and Logical Security 528

Physical Security 528

Network Hardware and Server Room Access 529

Lock and Key 529

Swipe Card and PIN Access 529

Biometrics 530

Hardware Room Best Practices 531

Logical Security 532

Firewalls 532

The Purpose and Function of a Firewall 534

Stateful and Stateless Firewalls 536

Firewall Methods 536

Network Layer Firewalls 536

Circuit-Level Firewalls 537

Application-Layer Firewalls 537

Demilitarized Zones 538

Intrusion Detection and Intrusion Prevention Systems 539

Network Access Security 539

Access Control Lists 540

Access Control and MAC Filtering 540

TCP/IP Filtering 540

Port Blocking/Filtering 541

Remote Access Protocols and Services 542

Routing and Remote Access Service (RRAS) 542

SLIP 543

PPP 543

PPPoE 544

Tunneling and Encryption 545

SSL VPNs 546

VPN Concentrators 546

Point-to-Point Tunneling Protocol (PPTP) 547

Layer Two Tunneling Protocol (L2TP) 548

Advantages of L2TP and PPTP 548

Inside IPsec 548

Authentication Headers 549

Encapsulating Security Payloads 549

IPsec Transmission Modes 550

Remote Control Protocols 550

Summary 551

Chapter 15 Security Technologies and Malicious Software 561

Authentication, Authorization, and Accounting (AAA) 562

Authentication 562

Password Policies 562

Password Strength 563

Multifactor Authentication 565

Authentication Tokens 565

Biometrics 565

Multifactor Authentication/Two-Factor Authentication 566

Authorization 566

Accountability 567

RADIUS and TACACS+ 568

RADIUS 568

TACACS+ 570

Understanding Cryptography Keys 570

Kerberos Authentication 572

Public Key Infrastructure 573

Components of a PKI 574

Certificates 575

Certificate Stores 576

Trusts 576

Certificate Authorities (CAs) 577

Public CAs 577

Private CAs 577

Network Access Control 578

Mandatory Access Control (MAC) 578

Discretionary Access Control (DAC) 579

Rule-Based Access Control (RBAC) 579

Role-Based Access Control (RBAC) 579

Remote Authentication Protocols 580

Using Secure Protocols 581

Malicious Software 582

Malware Distribution 583

Malware Payloads 584

More About Viruses 585

More About Trojan Horses and Worms 586

Comparing Malware Types 586

Types of Attacks 587

Denial of Service and Distributed Denial of Service Attacks 587

Other Common Attacks 589

An Ounce of Prevention 590

Maintaining Operating System Software 592

Reasons to Use a Service Pack 593

When to Use a Service Pack 593

How to Apply a Service Pack 594

Server Patches 595

Summary 596

Appendix A Answers to the Review Questions 605

Index 639

Elements on the CD-ROM:

Appendix B Memory Tables

Appendix C Memory Tables Answer Key

Glossary

TOC, 9780789745590, 7/8/10

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Sort by: Showing all of 2 Customer Reviews
  • Posted October 6, 2010

    Highly Recommended

    Excellent book, this book is easy to understand, easy to follow and is a good resource to get your certification. Highly Recommended to friends to use to get their CompTIA Network + Certification.

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  • Anonymous

    Posted March 12, 2011

    No text was provided for this review.

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