Computer Telephony Demystified: Putting CTI, Media Services, and IP Telephony to Work

Computer Telephony Demystified: Putting CTI, Media Services, and IP Telephony to Work

by Michael Bayer
     
 

ISBN-10: 0071359877

ISBN-13: 9780071359870

Pub. Date: 08/11/2000

Publisher: McGraw-Hill Companies, The

Reshape your world with computer telephony

The existing telephone infrastructure is quickly being replaced with products, systems, and solutions based on off-the-shelf computer technology. Michael Bayer's Computer Telephony Demystified gives you everything you need to take advantage of customizable telephony technology. Perfect for everyone from call center

Overview

Reshape your world with computer telephony

The existing telephone infrastructure is quickly being replaced with products, systems, and solutions based on off-the-shelf computer technology. Michael Bayer's Computer Telephony Demystified gives you everything you need to take advantage of customizable telephony technology. Perfect for everyone from call center managers, network planners, and CIOs, to telecom engineers, this is the one-stop, plain-English tutorial and reference book on this hot topic. You'll find concept-clarifying illustrations and plenty of answers and insights into this key technology area, including:
A complete framework for designing and evaluating products, services, and solutions based on all relevant CT standards specifications
A thorough explanation of CTI and how to implement and extend call processing functionality
Coverage of media services technologies including Text-to-Speech (TTS) and Automatic Speech Recognition (ASR)
Integrated explanations of both traditional and next-generation switching fabric technology such as IP telephony
Real-world scenarios that demonstrate how CT technology can improve business and day-to-day life

Product Details

ISBN-13:
9780071359870
Publisher:
McGraw-Hill Companies, The
Publication date:
08/11/2000
Series:
Demystified Series
Edition description:
BK&CD ROM
Pages:
704
Product dimensions:
7.29(w) x 9.13(h) x 2.05(d)

Table of Contents

What is Computer Telephony CT Solutions and Benefits Telephony Concepts Devices Call Processing: Features and Services CTI Concepts Switching Fabric Media Services Concepts CT Administration Telephony CPE and Telephone Company Services System Configurations CT Software Components CT Solutions CD Info Appendices

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