About the Author Jeffrey R. Shapiro is the CEO of Nortech Software, Inc., a firm that specializes in computer telephony and messaging applications for the Internet. He has consulted on computer telephony projects with numerous corporations, including IBM, Microsoft, Intel, and Novell. He regularly writes articles and conducts seminars on computer telephony, information technology, and the Internet.
Computer Telephony Strategiesby Jeffrey R. Shapiro
GONE ARE THE DAYS when an organization could rely on a basic, off-the-shelf PBX to meet its telecommunications needs. Now businesses of all sizes strain to accommodate data, voice, fax, and even video conferencing. Plus, organizations absolutely depend on telecommunications -- and that's why you need a strategy. In Computer Telephony Strategies, telephony expert Jeffrey R. Shapiro offers you the same practical as well as high-level counsel he provides leading corporations. You'll find information you need to make crucial choices -- from whether or not to integrate your computing enterprise network with your telephone system to how to put Microsoft's and Novell's telephony API's to work for you. Before you hire that vendor, you'll want to check out Shapiro's insider's tips on evaluating and selecting the right one -- the first time.
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