Computers and Design in Context

Overview

Too often, designers of computer systems, both hardware and software, use models and concepts that focus on the artifact while ignoring the context in which the artifact will be used.

According to this book, that assumption is a major reason for many of the failures in contemporary computer systems development. It is time for designers and users to join forces in the design of computer systems.The contributors to this book address both the pragmatic approach of direct ...

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Overview

Too often, designers of computer systems, both hardware and software, use models and concepts that focus on the artifact while ignoring the context in which the artifact will be used.

According to this book, that assumption is a major reason for many of the failures in contemporary computer systems development. It is time for designers and users to join forces in the design of computer systems.The contributors to this book address both the pragmatic approach of direct collaboration between designers and users (known as participatory design) and the more conceptual approach that incorporates complementary perspectives to help designers come up with better solutions. The volume brings together different computer-related research disciplines, including computer-supported cooperative work (CSCW), human-computer interaction (CHI), and software engineering, as well as social science disciplines concerned with the design and use of computer artifacts.The book is organized into two parts. The first, "Artifacts and Use," focuses on the context of using computer artifacts. The second, "Process and People," focuses on the context of designing computer artifacts.Contributors : Colin Beardon, Jeanette Blomberg, Kristin Braa, ToneBratteteig, Paul Dourish, Pelle Ehn, Sue Gollifer, Kaj Grønbaek, Peter Holm, Mark C. Jones, MortenKyng, Jan Ljungberg, Tom McMaster, Theis Meggerle, Anders Mørch, Preben Mogensen, Michael J. Muller,Torbjörn Näslund, Christopher Rose, Odd Steen, Erik Stolterman, Markus Stolze, Lucy Suchman, TamaraSumner, Micke Svedemar, Kari Thoresen, Randall Trigg, Richard Vidgen, Trevor Wood-Harper, SuzetteWorden.

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Product Details

  • ISBN-13: 9780262515412
  • Publisher: MIT Press
  • Publication date: 10/24/1997
  • Pages: 436
  • Product dimensions: 6.30 (w) x 9.00 (h) x 1.30 (d)

Table of Contents

Introduction: Design in Context
1 Evolution, Not Revolution: Participatory Design in the Toolbelt Era 1
2 Computer Use by Artists and Designers: Some Perspectives on Two Design Traditions 27
3 Three Levels of End-User Tailoring: Customization, Integration, and Extension 51
4 Design for Heterogeneity 77
5 What Kind of Car Is This Sales Support System? On Styles, Artifacts, and Quality-in-Use 111
6 Accounting for System Behavior: Representation, Reflection, and Resourceful Action 145
7 Computers in Context - But in Which Context? 171
8 Toward a Cooperative Experimental System Development Approach 201
9 Designing Stakeholder Expectations in the Implementation of New Technology: Can We Ever Learn Our Lessons? 239
10 Back to Work: Renewing Old Agendas for Cooperative Design 267
11 Design in Groups - And All That Jazz 289
12 Speech Acts On Trial 317
13 Ethnocritical Heuristics for Reflecting on Work with Users and Other Interested Parties 349
14 An Information Systems Research Framework for the Organizational Laboratory 381
Contributors' Addresses 401
Index 405
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