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Concierge Confidential: The Secrets of Serving Champagne Bitches and Caviar Queens

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Overview

New York City’s top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding

Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That’s right. Call Fazio. From his early start...

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Concierge Confidential: The Gloves Come Off---and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen

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Overview

New York City’s top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding

Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That’s right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City’s Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own.

In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy.

A few of Fazio’s tips include:

• When and how much to palm in tips

• How to get a seat or ticket to the hottest thing in town

• How to avoid being labeled a rube the minute you walk through the door

• How you can become your favorite store or restaurant’s most beloved customer

• And much more

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Editorial Reviews

From the Publisher
"A hilarious peek at the tricky situations a caretaker at a top New York hotel finds himself in."—Harper's Bazaar

 

"There's a little bit of con in concierge. It's our job."—Michael Fazio in Entertainment Weekly

 

"A juicy, compulsively readable ... tell-all book...How many memoirs manage to be both a quintessential show bizy beach read and a text that should be taught in every business school in the country?"—Connecticut Post

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Product Details

  • ISBN-13: 9781250002730
  • Publisher: St. Martin's Press
  • Publication date: 2/28/2012
  • Pages: 288
  • Sales rank: 498,824
  • Product dimensions: 5.56 (w) x 8.52 (h) x 0.78 (d)

Meet the Author

MICHAEL FAZIO is a partner in Abigail Michaels Concierge, Manhattan’s premier concierge business, serving almost 20,000 condominiums, hotels and private clients. He has been featured in a wide variety of publications, including The New York Times, The New York Post and Crain’s New York Business, and is a recurring guest on ABC’s The View. He lives in New York City.

 

MICHAEL MALICE is the co-author of Made in America: the Most Dominant Champion in UFC History, a New York Times bestseller, and the subject of Harvey Pekar’s Ego & Hubris. He lives in Brooklyn.

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Table of Contents

Preface ix

1 Almondgeddon 1

2 Lady Liberty 15

3 The Plane, the Plane 31

4 A Hell of a Town 43

5 In Between the Sheets 63

6 The Bad, the Bad, and the Ugly 73

7 Mrs. Kinezevich, in the Hotel Room, with the Antique Russian Sword 93

8 Loose Lips 119

9 The Keymaster 133

10 On the Case 141

11 The Best Seat in the House 149

12 New York Loves You Back 161

13 The Great Escape 179

14 Feet of Clefs 195

15 Bands of Gold 207

16 Circle in the Sand 219

17 Good Housekeeping 231

18 Wake-up Calls 247

19 Get Up and Go 257

Acknowledgments 269

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Customer Reviews

Average Rating 3
( 23 )
Rating Distribution

5 Star

(6)

4 Star

(2)

3 Star

(7)

2 Star

(2)

1 Star

(6)

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See All Sort by: Showing 1 – 20 of 23 Customer Reviews
  • Anonymous

    Posted October 4, 2013

    Okay but not Great: Beds In Heads is Much Beter

    I'd just finished "Beds in Heads" and was hoping this book would produce similar riveting and hilarious behind-the-scenes stories on how to please the high maintenance clientele of high-end hotels. Sadly, it fell short. Although it starts off with promising style and humor and lots of insider experiences about being a Hollywood casting agent assistant, once the author moves to NYC and becomes a hotel concierge, it loses momentum.

    The insider tips and experiences the author shares fall flat. They end up more run-of-the-mill than truly eye-winking insider insights that "Beds In Heads" consistently produces.

    This is an okay read, but not a great one. Or, maybe, just don't read "Beds In Heads" before this one :o)

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted January 11, 2013

    Loved the insight and stories

    Very good read and informative. Enjoyed every minute of it. Who knew what an interesting life hotel concierges live.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted May 5, 2012

    Fun, easy read

    Really enjoyed this story. Who knew the world of a concierge could be so interesting?

    1 out of 2 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
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