The Concierge: Key to Hospitality / Edition 1

The Concierge: Key to Hospitality / Edition 1

3.0 1
by McDowell Bryson, Adele Ziminski
     
 

ISBN-10: 0471528935

ISBN-13: 9780471528937

Pub. Date: 07/28/1992

Publisher: Wiley

Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.

Overview

Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.

Product Details

ISBN-13:
9780471528937
Publisher:
Wiley
Publication date:
07/28/1992
Pages:
256
Product dimensions:
7.54(w) x 9.37(h) x 0.52(d)

Table of Contents

What Is a Concierge?.

The Hotel and Its Management.

The Concierge Desk.

Guests: Who Are They and What Will They Ask the Concierge?.

Basic Training/On-the-Job Training.

Services Provided by a Concierge (Out-of-House).

Self-Education/Continuing Education.

Services Provided by a Concierge (In-House).

Tips and Commissions.

Ethics.

How Do You Build Your Reputation?.

Concierge Levels.

Getting Your First Job.

Stories from the Concierges.

Index.

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The Concierge: Key to Hospitality 3 out of 5 based on 0 ratings. 1 reviews.
Guest More than 1 year ago
Set-up as a text book for classes, this is a good book to start learning the trade. As a full-time concierge, it left me feeling that the content was a little light. For example the chapter on ethics is 3 pages long. It is a more business-like than Holly Stiel's book ULTIMATE SERVICE, but Holly's book has better examples and sample forms. Worth having for any concierge, but there has got to be a better book out there somewhere.