Concise Guide to Executive Etiquette

Overview

The founders of the Executive Etiquette Company offer expert advice on the many issues, questions, and quandaries of business protocol in the modern workplace.

Here is a straightforward and witty handbook for bright young executives and old-timers alike, as well as for those who may know how to negotiate a business deal but can't tell a salad fork from a dessert fork.

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Overview

The founders of the Executive Etiquette Company offer expert advice on the many issues, questions, and quandaries of business protocol in the modern workplace.

Here is a straightforward and witty handbook for bright young executives and old-timers alike, as well as for those who may know how to negotiate a business deal but can't tell a salad fork from a dessert fork.

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Editorial Reviews

Library Journal
The authors, who founded an etiquette company that offer seminars on executive manners, say they wrote this concise guidebook to fill the need to train executives in social and business protocol, subjects rarely found on a business-school curriculum. This comprehensive, well-indexed, and pocket-sized (8.5 x 4.5) book is easy to use and easy to read, making it a handy reference tool. Many basics are covered: rules of conduct for the business lunch, tea, or dinner; entertaining a client; proper use of the telephone; effective writing and speaking skills; corporate gift-giving; handling a trade show; business travel nationally and internationally; the professional ``look'' and grooming; and office romances. Recommended for business collections.-- Mary Ann Wasick, West Allis P.L., Wis.
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Product Details

  • ISBN-13: 9780385247665
  • Publisher: Crown Publishing Group
  • Publication date: 6/28/1990
  • Edition description: 1st ed
  • Edition number: 1
  • Pages: 224
  • Product dimensions: 5.50 (w) x 8.50 (h) x 0.50 (d)

Table of Contents

Chapter 1 The Importance of Impeccable Behavior 1
Where Manners (and Rudeness) Begin
On the Need for Rules
Artificiality of Etiquette
Appearance and Etiquette
Origins of Proper Etiquette
Modern Rules from Age-Old Customs
Necessary Business Skills
Chapter 2 Negotiating the Business Lunch 11
Predining Etiquette
The Invitation
Clear Your Calendar
A Rehearsal of Sorts
The Day of Your Meeting
When There's a Change of Plan
At the Restaurant
Seating Arrangement
Ordering Drinks
When to Order the Meal
If You Are the Guest
Proper Conversation
What About Smoking?
Taking Command of the Situation
Bringing the Meal to a Close
Paying the Bill
Female Executives as Hosts
Whom to Tip and How Much
Carbon Copies
Who Thanks Whom, and How
Chapter 3 Dining Etiquette 25
The Table Setting
The Map of the Table
The First Course
The Soup Course
Where's the Bread and Butter Plate?
The Fish Course
Serving Oneself
The Main Course
American vs. European or Continental Style
The Silent Service Code
Salt and Pepper
The Salad
Which Glass to Use
The Dessert Course
Finger Bowls
Dealing with Accidents
Eating Special Foods
How to Handle Inedibles
Making Wine Selection Simple
Which Wine?
Exercise Restraint
When the Wine Is Served
Understanding the Wine Label
"Power" Breakfasts
The Afternoon Tea
Serving Tea
Corporate Teas
Inevitable Events
The Cocktail Party
Banquet Behavior
Informal Dinners at the Home of Colleagues or Superiors
Corporate Outings
Lunch as Part of the Job Interview
Chapter 4 Executive Entertainments 57
Audience Etiquette
Getting the Most Enjoyment from a Performance
Buying Tickets
Arriving at the Theater
Seating Your Party
What About Programs?
During the Performance
Dealing with Talkers
Amorous Couples
About Refreshments
Do's and Don'ts of Applause
Sports Etiquette
Spectator Sports
Finding Your Seats
To Scream or Not to Scream
Playing the Game
Etiquette at a Private Club
If You're the Guest
Exclusionary Clubs
Chapter 5 Communicating Effectively 71
Nonverbal Signals
Heard but Not Seen: Telephone Manners
Making a Call
Wrong Numbers
Answering the Telephone
Asking a Caller to Wait
Taking Messages and Returning Calls
Losing Calls
Long-Winded Talkers
Handling Interruptions
Speakerphone Etiquette
Answering-Machine Etiquette
Face-to-Face
Good Manners Begin at the Top
Proper Introductions
Smoothing the Way to a Conversation
Difficult Names
Forgetting Names
Group Introductions
When Introductions Are Unnecessary
When You Are Introduced
Using Titles
Introducing Yourself
The Professional Woman
Saying Good-Bye
When to Shake Hands
How to Shake Hands
Introductions at Dinner Parties
Large Parties
The Introducer
The Art of Effective Speech
The Precise Word
Enlarging Your Vocabulary
Euphemisms
Vogue-Words
Slang and Slurs
Avoiding Jargon
Sixty-Four-Dollar Words
Intrusive Words
Mispronunciations and Malapropisms
Your Speaking Voice
Ways to Improve Your Speech
Better Voice Means Better Performance
Written Communication
Saying Thank You for a Job Well Done
Carbon Copy Etiquette
Business Card Etiquette
Chapter 6 Corporate Gift-Giving 103
The Etiquette of Gift-Giving
Gifts for Clients
Foreign Gift Customs
Special Occasions
"Impulse" Gifts
Showing Gratitude to a Client
Gifts for Colleagues and Staff
Generous Gestures
When Help Is Needed
From Employee to Employer
Appropriate Choices
Cost Guidelines
Receiving Gifts
The Bereavement of a Colleague/Client
Chapter 7 Etiquette on the Road 115
Proper Boothmanship
Handling More than One Client
The Well-Planned Booth
The Trade-Show "Trap"
After-Hours Etiquette
Convention Etiquette
Business Travel
Elevator Etiquette
Escalator Etiquette
Holding Doors
On the Street
Automobile Etiquette
Taking Taxis
Instead of Taxis
Airplane Etiquette
To and from the Airport
Traveling Comfortably
In Flight
Hotel Etiquette
Business Meetings in Hotels
How to Tip at Hotels
Single Travelers
Postcard Etiquette
Costly Souvenirs
Overseas Travel
Some Hints Regarding Names
Business Meetings
Business Hours
Business Card Etiquette
Foreign Foods and Dining Customs
Foreign Dress
Tipping Overseas
A Guest's Etiquette
Entertaining Visitors
Chapter 8 Etiquette in the Modern Workplace 141
Etiquette Among Colleagues
Office-Machine Etiquette
Facilities for Employees
Unisex Facilities
Respect for Colleagues' Space
Personal Decor
Dropping In
Executive Behavior in the Workplace
Executives and Assistants
Subsidiary Personnel
Setting Standards
Referring to One's Assistant
Taking Your Assistant to Lunch
The Coffee Controversy
"Rush" Jobs
Doing the Boss's Shopping
The Children's Typing
About Gossip
Conducting Business
A Visitor's Guide to Appointments
Receiving Visitors
Hugs and Kisses
Conducting Discussions
Describing Yourself
Lingering Visitors
New Hire "Nerves"
Disappearing Acts
Chapter 9 Sartorial Savvy 157
Wardrobe Basics
Fabrics
Fit
The Value of Quality
The Corporate or the Professional Look?
The Executive Man's Wardrobe
Style
Perfect Fit
Appropriate Shirts
The Right Tie
The Pocket Handkerchief
Shoes
Hosiery
Belts and Buckles
Jewelry and Small Leather Goods
Coats and Hats
Scarves and Gloves
The Man's Briefcase
The Complete Picture
The Executive Woman's Wardrobe
The Corporate Look
Recognizing Quality
The Color of Choice
Identifying Good Fit
Clothing Care
Blouses
Preserving Individuality
Additional Accessories
Dressing for the Calendar
Grooming Basics
Hair Care
Skin Care
A Touch of Makeup
Nails
Fragrance
Chapter 10 Corporate Colleagues 177
The Old Chivalry
An Atmosphere of Colleagueship
Stereotypical Thinking
... And How to Handle It
Nontraditional Executive-Assistant Duos
Ground Rules
Performance Reviews
Delivering Bad News
Receiving Bad News
Romance on the Job
Advice to Employees
A More Serious Relationship
Interested Friends
Advice to Employers
Boys and Girls Together
Party Time
How Sexual Harassment Affects the Workplace
Executive Choices
Humor in the Workplace
Profanity in the Executive Suite
How Not to Handle Complaints
Executive Obligations
Index 193
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