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The Concise Guide to Telephone Tactics
     

The Concise Guide to Telephone Tactics

by Graham Roberts-Phelps
 
Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by telephone.

Overview

Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by telephone.

Product Details

ISBN-13:
9781854182784
Publisher:
Thorogood
Publication date:
05/28/2004
Pages:
209
Product dimensions:
6.25(w) x 9.25(h) x 0.70(d)

Meet the Author

Graham Roberts-Phelps is an international specialist consultant in business and personal development, sharing his ideas and insights with thousands of people and organizations every year. With an extensive background in management and business development, Graham works with organisations of many different types and sizes.

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