Conduct and Accountability in Financial Services: A Practical Guide

by Stacey English, Susannah Hammond

Overview

Provides comprehensive and expert guidance on how best to implement and comply with the Senior Managers & Certification Regime (SM&CR) as well as acting as a guide to rule book requirements and regulatory expectations, it provides an in-depth look at the implications of the global focus on culture and conduct risk.

The second edition has been fully revised and updated and contains:

- An expanded chapter on technology in a post pandemic hybrid world and given the heightened regulatory focus
- Analysis of the Financial Services and Markets Act 2023 and how it affects SM&CR
- Coverage of the new consumer duty
- Details of the impact of Brexit
- An overview of cryptocurrencies and cryptoassets
- AML/sanctions against a backdrop of the continuing conflict in Ukraine

A must-read text for all staff in UK financial services firms, professional associations, industry bodies, regulators, academics and advisers to financial services organisations.

This title is included in Bloomsbury Professional's Banking and Finance Law online service.

Product Details

ISBN-13:	9781526529060
Publisher:	Bloomsbury Academic
Publication date:	05/28/2026
Edition description:	2nd ed.
Pages:	424
Product dimensions:	6.14(w) x 9.76(h) x 1.00(d)

About the Author

Stacey English has over 20 years' regulatory risk, compliance and audit experience within the financial services as a regulator, practitioner and adviser, giving her an extensive and unique view of conduct in the industry.

Susannah Hammond has over 25 years' wide-ranging experience in international and UK financial services.

Table of Contents

1. Context and Drivers for the Accountability Regime
2. Specifics of the Senior Managers and Certification Regime as it Applies to Banks and Large Investment Firms
3. Specifics of the Senior Managers and Certification Regime for Insurers
4. Extension of SM&CR to (Almost) all Financial Services Firms
5. Key roles in Embedding and Overseeing the SM&CR
6. Practical Aspects of Better Risk Mitigation
7. Practical Challenges to Overcome
8. Role of Culture and Conduct Risk
9. Other Areas Personal Liability Can Arise
10. Enforcement
11. Overarching Principles for How to Manage Personal Regulatory Risk
12. Regulatory Relationship Management
13. Technology
14. Overview of Related Global Developments
Appendices

Editorial Reviews

An invaluable source of accurate regulatory compliance information to draw from. Well laid out, clear and detailed, I also look forward to the second edition of this important contribution to the field.” —Rocky Hirst, EMEA Head of Commercial Bank Compliance, Citi

“An excellent overview of conduct, culture, and governance expectations worldwide and talk[s] about the implications of the global focus on culture and conduct risk.” —Julie DiMauro, The FCPA Blog (of the previous edition)

“I am reading your and Susannah Hammond's book in preparation for the Central Bank of Ireland introducing the SEAR regime. I am finding it a real treasure trove, and truly practical. I am also President of the ACOI so have to help prepare the profession for the changes.” —Kathy Jacobs, Director Consultant, Regionvale (of the previous edition)

“Recently, I have started reading your work Conduct and Accountability in Financial Services: A Practical Guide. I wish to express my thanks to you for producing such a brilliant piece of work. It has helped me understand the UK financial industry. Thank you very much again ... I am really happy that you are continuing with this insightful work. It is indeed an excellent book on financial services regulation.” —Rishikesh Sharma, International Trade, Litigation and Arbitration - England & Wales/India. The Honourable Society of The Inner Temple, London (of the previous edition)

“I would like to say your book Conduct and Accountability in Financial Services (which I have read many times already) is a brilliant book which is very useful and essential reference in my everyday work. I have also recommended it to colleagues. If you do have plans in writing further books on conduct / culture please do let me know.” —Djan Direk Chartered FCSI, FICA, CAMS, Manager - Compliance Monitoring, Assurance and Governance at First Abu Dhabi Bank (FAB) (review of the previous edition)

From the Publisher