Conducting the Reference Interview: A how-to-Do-It Manual for Librarians / Edition 1

Conducting the Reference Interview: A how-to-Do-It Manual for Librarians / Edition 1

by Barbara L. Stein, Patricia Dewdney, Kirsti Nilsen, Patricia Dewdney
     
 

Drawing on first-hand experience as well as studies in communication theory, this handy volume provides practical tips on how to decipher what the heck the library patron is seeking. The reasons people seldom ask for things directly are explained, with copious examples for illustration. Among the skills described here are how to think of reference as an art of… See more details below

Overview

Drawing on first-hand experience as well as studies in communication theory, this handy volume provides practical tips on how to decipher what the heck the library patron is seeking. The reasons people seldom ask for things directly are explained, with copious examples for illustration. Among the skills described here are how to think of reference as an art of translation, quickly set the stage for the interview, establish policy and training for the reference interview, and perform in an electronic environment. Annotation (c)2003 Book News, Inc., Portland, OR

Product Details

ISBN-13:
9781555704322
Publisher:
American Library Association
Publication date:
01/28/2002
Edition description:
Older Edition
Pages:
242
Product dimensions:
8.50(w) x 11.00(h) x 0.60(d)

Meet the Author

Table of Contents

List of Figures
Preface
Acknowledgments
1Getting Started3
2Policies and Procedures13
3Ordering and Processing Materials27
4Cataloging45
5Circulation59
6Maintaining the Collection65
7Hiring and Working with Staff79
8Designing and Using the Facility87
9Information Literacy93
10Programming107
App. ABook Vendors119
App. BPeriodical Vendors123
App. CSelected AV Producers and Distributors125
App. DSources for Purchasing Equipment, Furnishings, and Supplies129
App. ESources for Reviews of Print Materials133
App. FSources for Reviews of Nonprint Materials139
App. GFree and Inexpensive Materials141
App. HSources for Instructional Aids143
App. IListservs, Discussion Lists, and Newsgroups145
App. JFiltering Software Packages147
App. KElectronic Communication and Data Management149
App. LSelected Professional Associations155
App. MLearning Style Type Indicator157
App. NLibrary Bill of Rights163
Index171
About the Authors179

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