Conducting the Reference Interview: A how-to-Do-It Manual for Librarians / Edition 1

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Overview

Drawing on first-hand experience as well as studies in communication theory, this handy volume provides practical tips on how to decipher what the heck the library patron is seeking. The reasons people seldom ask for things directly are explained, with copious examples for illustration. Among the skills described here are how to think of reference as an art of translation, quickly set the stage for the interview, establish policy and training for the reference interview, and perform in an electronic environment. Annotation (c)2003 Book News, Inc., Portland, OR
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Product Details

  • ISBN-13: 9781555704322
  • Publisher: American Library Association
  • Publication date: 1/28/2002
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 242
  • Product dimensions: 8.50 (w) x 11.00 (h) x 0.60 (d)

Table of Contents

List of Figures
Preface
Acknowledgments
1 Getting Started 3
2 Policies and Procedures 13
3 Ordering and Processing Materials 27
4 Cataloging 45
5 Circulation 59
6 Maintaining the Collection 65
7 Hiring and Working with Staff 79
8 Designing and Using the Facility 87
9 Information Literacy 93
10 Programming 107
App. A Book Vendors 119
App. B Periodical Vendors 123
App. C Selected AV Producers and Distributors 125
App. D Sources for Purchasing Equipment, Furnishings, and Supplies 129
App. E Sources for Reviews of Print Materials 133
App. F Sources for Reviews of Nonprint Materials 139
App. G Free and Inexpensive Materials 141
App. H Sources for Instructional Aids 143
App. I Listservs, Discussion Lists, and Newsgroups 145
App. J Filtering Software Packages 147
App. K Electronic Communication and Data Management 149
App. L Selected Professional Associations 155
App. M Learning Style Type Indicator 157
App. N Library Bill of Rights 163
Index 171
About the Authors 179
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