Conducting the Reference Interview: A how-to-Do-It Manual for Librarians / Edition 1

Conducting the Reference Interview: A how-to-Do-It Manual for Librarians / Edition 1

by Barbara L. Stein, Patricia Dewdney, Kirsti Nilsen, Patricia Dewdney, Kirsti Nilsen
     
 

ISBN-10: 1555704328

ISBN-13: 9781555704322

Pub. Date: 01/28/2002

Publisher: American Library Association

Drawing on first-hand experience as well as studies in communication theory, this handy volume provides practical tips on how to decipher what the heck the library patron is seeking. The reasons people seldom ask for things directly are explained, with copious examples for illustration. Among the skills described here are how to think of reference as an art of

Overview

Drawing on first-hand experience as well as studies in communication theory, this handy volume provides practical tips on how to decipher what the heck the library patron is seeking. The reasons people seldom ask for things directly are explained, with copious examples for illustration. Among the skills described here are how to think of reference as an art of translation, quickly set the stage for the interview, establish policy and training for the reference interview, and perform in an electronic environment. Annotation (c)2003 Book News, Inc., Portland, OR

Product Details

ISBN-13:
9781555704322
Publisher:
American Library Association
Publication date:
01/28/2002
Edition description:
Older Edition
Pages:
242
Product dimensions:
8.50(w) x 11.00(h) x 0.60(d)

Table of Contents

List of Figuresv
Prefacevii
Acknowledgmentsxi
1.Getting Started3
2.Policies and Procedures13
3.Ordering and Processing Materials27
4.Cataloging45
5.Circulation59
6.Maintaining the Collection65
7.Hiring and Working with Staff79
8.Designing and Using the Facility87
9.Information Literacy93
10.Programming107
Appendices
A.Book Vendors119
B.Periodical Vendors123
C.Selected AV Producers and Distributors125
D.Sources for Purchasing Equipment, Furnishings, and Supplies129
E.Sources for Reviews of Print Materials133
F.Sources for Reviews of Nonprint Materials139
G.Free and Inexpensive Materials141
H.Sources for Instructional Aids143
I.Listservs, Discussion Lists, and Newsgroups145
J.Filtering Software Packages147
K.Electronic Communication and Data Management149
L.Selected Professional Associations155
M.Learning Style Type Indicator157
N.Library Bill of Rights163
Index171
About the Authors179

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