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Conducting the Reference Interview : A How-To-Do-It Manual for Librarians / Edition 2
     

Conducting the Reference Interview : A How-To-Do-It Manual for Librarians / Edition 2

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by Catherine Sheldrick Ross, Kirsti Nilsen, Marie L. Radford
 

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ISBN-10: 155570655X

ISBN-13: 9781555706555

Pub. Date: 06/30/2009

Publisher: ALA Editions

The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--as welll as in traditional and face-to-face models of communication.
Based on the latest research in communication

Overview

The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--as welll as in traditional and face-to-face models of communication.
Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English language learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services as well as a discussion of Web 2.0 initiatives and updated information on email reference.

Product Details

ISBN-13:
9781555706555
Publisher:
ALA Editions
Publication date:
06/30/2009
Edition description:
New Edition
Pages:
306
Sales rank:
807,415
Product dimensions:
8.50(w) x 11.00(h) x 0.80(d)
Age Range:
18 Years

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Conducting the Reference Interview : A How-To-Do-It Manual for Librarians 3 out of 5 based on 0 ratings. 1 reviews.
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