Conducting Tours / Edition 2

Conducting Tours / Edition 2

by Marc Mancini
     
 

ISBN-10: 0827374712

ISBN-13: 9780827374713

Pub. Date: 11/28/1995

Publisher: Cengage Learning


Written in an engaging, easy-to-read style, Conducting Tours offers students practical information for careers as tour guides. It also provides valuable insights into the tour process for other travel professionals. Beginning with basic information on escorting and tour planning, the text moves into increasingly complex subjects, including cross-cultural…  See more details below

Overview


Written in an engaging, easy-to-read style, Conducting Tours offers students practical information for careers as tour guides. It also provides valuable insights into the tour process for other travel professionals. Beginning with basic information on escorting and tour planning, the text moves into increasingly complex subjects, including cross-cultural sensitivities, group behavior, diplomacy and dealing with emergencies. The text also discusses how to plan, price and market a tour, and includes useful information on finding a job as a tour professional..Illustrated and reinforced with application activities and case studies, Conducting Tours gives students a thorough introduction to this exciting and enjoyable career!

Product Details

ISBN-13:
9780827374713
Publisher:
Cengage Learning
Publication date:
11/28/1995
Series:
Hospitality, Travel, and Tourism Series
Edition description:
Older Edition
Pages:
272
Product dimensions:
8.53(w) x 11.01(h) x 0.46(d)

Table of Contents


WHAT IS TOUR CONDUCTING? Conducting: The Tour Industry, Why Take a Tour? Types of Tour Guides, Tour Escorts, Employers of Escorts, The Appeal of Tour Conducting, The Downside of Escorting, The Escort of Personality, Final Considerations; CITY & SITE GUIDING. The Advantages of Guiding, The Disadvantages of Guiding, Guidespeak, The Motorcoach Environment; MULTI-DAY TOURS. Materials, Routines & Itineraries, Special Routines, Keeping a Group Occupied; CLIENT & ESCORTING PSYCHOLOGY. Managing Group Behavior, Cultural Sensitivity, Dealing with Fellow Workers, Preventing Escort Burnout; WORKING WITH HOTELS. The Ideal Tour Hotel, Negotiating with Hotels, Preparing for the Hotel, Arriving at the Hotel, The Hotel Stay, Hotel Check-Out; AIR TRAVEL & TOURS. Airline Industry Terminology, Before Your Clients Arrive, As Your Clients Arrive, Aboard the Aircraft, Arrival at Your Destination, Midtour Flights, Returning Home; SUPPLIERS & ATTRACTIONS. Cruises, Rail Travel, Dining & Tours, Attractions; EXPECTING THE UNEXPECTED. Guiding Principles, How to Help Clients Avoid Problems, When Problems Do Occur, Illness & Accidents, A Few Final Words; PLANNING A TOUR. Assessing the Demand, Planning the Tour, Determine a Tour s Cost & price; MARKETING A TOUR. Marketing a Tour, Promotion, Getting Information Out & Back, Following Up on the Tour; GETTING THE JOB & KEEPING IT. Industry Hiring Patterns, Selecting Tour Companies, A Tour Company s Hiring Criteria, keeping Your Job, Some Final Words; Appendix A - Useful Addresses - Organizations; Appendix B - Useful Addresses - Tour Companies; Appendix C - Useful Addresses - Incentives; Glossary; Index

Read More

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >