Conducting Tours / Edition 2

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For readers seeking adventure in the field of tourism, "Conducting Tours" offers essential, contemporary guidance needed for success in this exciting, expanding industry. Beginning with basic, valuable information about guiding, escorting, and tour planning, the text progresses with discussions on subtler topics such as guide commentary "tricks" for effective touring, psychology of group behavior, successful itineraries, and ethical challenges presented to tour leaders. The subject matter is organized for greater reading clarity with chapter overviews, highlighted glossary terms, and magazine-style prose. Numerous photos, graphics, and quotes from industry leaders highlight key points, and over 40 charts, maps and illustrations give visual, easy access renderings of information. The professional profiles, end-of-chapter summaries and activities enables learners to comprehend real-life experiences and apply their knowledge. This integrated textbook/workbook is the only source necessary to learn about "Conducting Tours".
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Editorial Reviews

Gives information on guiding, escorting, and tour planning, and discusses topics such as psychology of group behavior, successful itineraries, career issues, and ethical challenges presented to tour leaders. This third edition is organized for greater clarity, with chapter overviews, key terms, and magazine-style prose. The author is affiliated with West Los Angeles College. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780827374713
  • Publisher: Thomson Delmar Learning
  • Publication date: 11/28/1995
  • Series: Hospitality, Travel, and Tourism Series
  • Edition description: Older Edition
  • Edition number: 2
  • Pages: 272
  • Product dimensions: 8.53 (w) x 11.01 (h) x 0.46 (d)

Table of Contents

Preface vii
Chapter 1 What Is Tour Conducting? 1
The Tour Industry 2
Why Take a Tour? 2
How People Buy Tours 4
Types of Tour Guides 4
Tour Managers 6
Employers of Tour Managers 6
Other Tour-Related Job Opportunities 8
The Appeal of Tour Conducting 9
The Downside of Tour Management 11
The Tour Manager Personality 11
Final Considerations 12
Chapter 2 City and Site Guiding 21
The Advantages of Guiding 22
The Disadvantages of Guiding 23
Guidespeak 23
The Motorcoach Environment 29
Keeping Your Commentary Fresh 33
Chapter 3 Multi-Day Tours 41
Materials 42
Routines 50
Itineraries 52
Special Routines 59
Keeping a Group Occupied 60
Chapter 4 Client and Escort Psychology 73
Managing Group Behavior 74
Strategies for Managing a Tour Group 75
Cultural Sensitivity 79
Some Cultural Specifics 81
Dealing with Fellow Workers 83
Preventing Escort Burnout 85
Chapter 5 Working with Hotels 97
Researching a Hotel in Advance 98
The Ideal Tour Hotel 99
Negotiating with Hotels 103
Preparing for the Hotel 105
Arriving at the Hotel 106
The Hotel Stay 109
Hotel Checkout 109
Chapter 6 Air Travel and Tours 119
Negotiating with Airlines 120
Tour Managers and Air Travel 120
Airline Industry Terminology 121
Before Your Clients Arrive 122
As Your Clients Arrive 125
Aboard the Aircraft 126
Arrival at Your Destination 128
Midtour Flights 129
Returning Home 130
Chapter 7 Suppliers and Attractions 141
Cruises 142
Rail Travel 147
Dining and Tours 149
Attractions 153
Miscellaneous Suppliers 154
Chapter 8 Expecting the Unexpected 163
How to Help Clients Avoid Problems 165
When Problems Do Occur 167
Physically Challenged Passengers 170
Illness and Accidents 171
A Few Final Words 175
Chapter 9 Creating a Tour 181
Marketing a Tour 182
Assessing the Demand 182
Planning the Tour 183
Determining a Tour's Cost and Price 189
Promotion 194
Getting the Tour Product Out and Back 196
Following Up the Tour 198
Marketing to Groups 199
Chapter 10 Getting the Job ... and Keeping It 207
Tour Manager Hiring Patterns 208
Selecting Tour Companies 209
A Tour Company's Hiring Criteria 212
How Tour Managers Keep Their Jobs 216
Some Final Words 220
Appendix A Useful Addresses 229
Appendix B Tour Operators 231
Glossary 235
Bibliography 241
Index 243
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