Conducting Tours / Edition 2

Paperback (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $9.94
Usually ships in 1-2 business days
(Save 88%)
Other sellers (Paperback)
  • All (9) from $9.94   
  • Used (9) from $9.94   
Close
Sort by
Page 1 of 1
Showing 1 – 7 of 9
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$9.94
Seller since 2009

Feedback rating:

(10906)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

Acceptable
A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. Our mailers are 100% recyclable.

Ships from: Atlanta, GA

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$10.70
Seller since 2014

Feedback rating:

(76)

Condition: Good
0827374712 Item in good condition and ready to ship!

Ships from: aurora, IL

Usually ships in 1-2 business days

  • Standard, 48 States
$12.65
Seller since 2005

Feedback rating:

(123)

Condition: Acceptable
1995-10-16 Paperback Fair Second Edition. Pencil markings and yellow highlighting on about 60% of pages.

Ships from: Alplaus, NY

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$32.95
Seller since 2014

Feedback rating:

(8)

Condition: Good
Albany, NY 1995 Trade paperback 2nd ed. Good. Trade paperback (US). Glued binding. 304 p. Hospitality, Travel & Tourism.

Ships from: Pueblo West, CO

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$50.16
Seller since 2014

Feedback rating:

(274)

Condition: Good
Possible retired library copy, some have markings or writing. May or may not include accessories such as CD or access codes.

Ships from: Chatham, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$74.49
Seller since 2014

Feedback rating:

(274)

Condition: Very Good
Very good.

Ships from: Chatham, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$119.49
Seller since 2014

Feedback rating:

(274)

Condition: Like New
As new.

Ships from: Chatham, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Page 1 of 1
Showing 1 – 7 of 9
Close
Sort by

Overview

For readers seeking adventure in the field of tourism, "Conducting Tours" offers essential, contemporary guidance needed for success in this exciting, expanding industry. Beginning with basic, valuable information about guiding, escorting, and tour planning, the text progresses with discussions on subtler topics such as guide commentary "tricks" for effective touring, psychology of group behavior, successful itineraries, and ethical challenges presented to tour leaders. The subject matter is organized for greater reading clarity with chapter overviews, highlighted glossary terms, and magazine-style prose. Numerous photos, graphics, and quotes from industry leaders highlight key points, and over 40 charts, maps and illustrations give visual, easy access renderings of information. The professional profiles, end-of-chapter summaries and activities enables learners to comprehend real-life experiences and apply their knowledge. This integrated textbook/workbook is the only source necessary to learn about "Conducting Tours".
Read More Show Less

Editorial Reviews

Booknews
Gives information on guiding, escorting, and tour planning, and discusses topics such as psychology of group behavior, successful itineraries, career issues, and ethical challenges presented to tour leaders. This third edition is organized for greater clarity, with chapter overviews, key terms, and magazine-style prose. The author is affiliated with West Los Angeles College. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Read More Show Less

Product Details

  • ISBN-13: 9780827374713
  • Publisher: Thomson Delmar Learning
  • Publication date: 11/28/1995
  • Series: Hospitality, Travel, and Tourism Series
  • Edition description: Older Edition
  • Edition number: 2
  • Pages: 272
  • Product dimensions: 8.53 (w) x 11.01 (h) x 0.46 (d)

Table of Contents

Preface vii
Chapter 1 What Is Tour Conducting? 1
The Tour Industry 2
Why Take a Tour? 2
How People Buy Tours 4
Types of Tour Guides 4
Tour Managers 6
Employers of Tour Managers 6
Other Tour-Related Job Opportunities 8
The Appeal of Tour Conducting 9
The Downside of Tour Management 11
The Tour Manager Personality 11
Final Considerations 12
Chapter 2 City and Site Guiding 21
The Advantages of Guiding 22
The Disadvantages of Guiding 23
Guidespeak 23
The Motorcoach Environment 29
Keeping Your Commentary Fresh 33
Chapter 3 Multi-Day Tours 41
Materials 42
Routines 50
Itineraries 52
Special Routines 59
Keeping a Group Occupied 60
Chapter 4 Client and Escort Psychology 73
Managing Group Behavior 74
Strategies for Managing a Tour Group 75
Cultural Sensitivity 79
Some Cultural Specifics 81
Dealing with Fellow Workers 83
Preventing Escort Burnout 85
Chapter 5 Working with Hotels 97
Researching a Hotel in Advance 98
The Ideal Tour Hotel 99
Negotiating with Hotels 103
Preparing for the Hotel 105
Arriving at the Hotel 106
The Hotel Stay 109
Hotel Checkout 109
Chapter 6 Air Travel and Tours 119
Negotiating with Airlines 120
Tour Managers and Air Travel 120
Airline Industry Terminology 121
Before Your Clients Arrive 122
As Your Clients Arrive 125
Aboard the Aircraft 126
Arrival at Your Destination 128
Midtour Flights 129
Returning Home 130
Chapter 7 Suppliers and Attractions 141
Cruises 142
Rail Travel 147
Dining and Tours 149
Attractions 153
Miscellaneous Suppliers 154
Chapter 8 Expecting the Unexpected 163
How to Help Clients Avoid Problems 165
When Problems Do Occur 167
Physically Challenged Passengers 170
Illness and Accidents 171
A Few Final Words 175
Chapter 9 Creating a Tour 181
Marketing a Tour 182
Assessing the Demand 182
Planning the Tour 183
Determining a Tour's Cost and Price 189
Promotion 194
Getting the Tour Product Out and Back 196
Following Up the Tour 198
Marketing to Groups 199
Chapter 10 Getting the Job ... and Keeping It 207
Tour Manager Hiring Patterns 208
Selecting Tour Companies 209
A Tour Company's Hiring Criteria 212
How Tour Managers Keep Their Jobs 216
Some Final Words 220
Appendix A Useful Addresses 229
Appendix B Tour Operators 231
Glossary 235
Bibliography 241
Index 243
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)