The Conductive Organization

Overview

An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative ...

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The Conductive Organization

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Overview

An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations—a culture that they argue is integral to a high-performance organization.

An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations—a culture that they argue is integral to a high-performance organization.

This book provides a blueprint for creating and leading organizations with strong knowledge-based cultures to achieve breakthrough performance. Using the idea of conductivity, the authors describe the successful organization of the future as one that increases the quality and flow of knowledge within the organization and within its network of suppliers, customers, and other collaborators. The narrative is based on the thoughts, experience, and models of Hubert Saint-Onge and Charles Armstrong, who have successfully led high-performance companies in the financial services sector and the engineering and manufacturing sector. Each chapter includes practical examples from their experience and from other successful leaders.

Audience: Senior executives; Chief Knowledge Officers and other executives charged with managing organizational change and knowledge.

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Editorial Reviews

From the Publisher
"This book is a personal and insightful guide for organizations wishing to better engage with the knowledge economy. It is deeply grounded in the authors own experiences, which makes their recommendations that much more cogent and sensible."
- Laurence Prusak, Distinguished Scholar in Residence, Babson College, USA

"Hubert St-Onge discusses powerful concepts essential to achieving breakthrough performance in the knowledge era. This book draws from the rich practical experience of the author. It will be helpful to all those who want to see their organizations create sustained value in a turbulent environment."
- Anne Golden, President and CEO of The Conference Board of Canada
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Product Details

  • ISBN-13: 9780750677356
  • Publisher: Taylor & Francis
  • Publication date: 4/1/2004
  • Edition description: 2ND
  • Pages: 249
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.61 (d)

Meet the Author

Hubert Saint-Onge is the Chief Executive Officer of Konverge Digital Solutions Corp., a Toronto-based firm of practitioners that implements fully integrated knowledge strategies based on optimized business processes and custom technology solutions. Mr. Saint-Onge is also the former Senior VP, Strategic Capabilities at Clarica Life Insurance Company, Waterloo, Ontario.

Charles Armstrong, President and CEO, S.A. ArmstrongCharles Armstrong received a B.Sc. (Engineering) from the University of Guelph, Ontario and a Masters of Business Administration in International Business from the University of London, Ontario. After three years of gaining International Banking and Treasury experience at The Bank of Nova Scotia in their Western Hemisphere International Regional office, Mr. Armstrong joined the World Corporation Group at Citibank. The World Corporation Group was responsible for global matrix relationship management of Citibank’s multinational customers. In 1979, Mr. Armstrong joined S.A. Armstrong Limited, a third generation family business engaged in the manufacturing and distribution of engineered fluid handling products such as pumps, valves and heat transfer equipment. S.A. Armstrong Limited manufactures products in four plants in Canada, the United States and the United Kingdom. They sell their products in North America, Europe, the Mid East, the Far East and South America through direct sales and distribution networks. Armstrong is known world wide for many pioneering and innovative products primarily focused at the building and general industrial markets. Canary Wharf in London is one of the many prestigious buildings around the world that uses Armstrong’s capabilities and products. In 1990, Mr. Armstrong became President of the 60 year-old family business and since that time has managed the transformation of the company into a broad based entrepreneurial organization committed to becoming a market leader through innovation and relationship building. To set the foundation for this vision, Mr. Armstrong began a series of initiatives designed to develop the leadership qualities of all managers. He conceived and introduced the Armstrong Enterprise Capital Model to help facilitate a greater awareness of the importance of intangible assets. The model is used to illustrate how the interaction between the assets is

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Table of Contents

Chapter 1: The Conductive Organization
Chapter 2: The Customer Imperative
Chapter 3: The Knowledge Capital Model
Chapter 4: Customer Calibration
Chapter 5: Strategy Making
Chapter 6: Internal and External Branding: The Character of the Conductive Organization
Chapter 7: Culture: The Collective Mindsets of the Conductive Organization
Chapter 8: Structure: The Custodians of Conductivity
Chapter 9: Systems: Generating Capabilities
Chapter 10: A New Leadership Agenda
Chapter 11: From Conductive to Highly Conductive - The Evolving Organization
Glossary
Figures

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