Conflict Resolution at Work For Dummies

Conflict Resolution at Work For Dummies

by Vivian Scott
     
 

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The easy way to maintain healthy and productive working relationships

Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that's easy to understand and

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Overview

The easy way to maintain healthy and productive working relationships

Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that's easy to understand and ready for you to apply right away.

  • Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro

  • Rediscover communication — find out how body language, tone of voice, emotions, and filters impact the ability to communicate

  • Practice good self-awareness — understand how ignoring a problem, misinterpreting employees' needs, and creating muddy expectations contribute to conflict

  • Know how to address conflict — learn how to choose the optimal time and place to discuss problems and address employees

  • Resolve a conflict between two or more employees — get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress

  • Help yourself during conflict — learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions

Open the book and find:

  • The right way to manage conflict within a team

  • Advice on when to tackle issues and when to hold back

  • Practical guidance on developing solutions and agreements

  • Ways to address just about any issue you'll face

  • Tips on keeping your team focused and productive during conflicts

  • When to use internal resources like Human Resources and when to turn to outside experts

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Product Details

ISBN-13:
9780470595756
Publisher:
Wiley
Publication date:
12/09/2009
Series:
For Dummies Series
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
360
Sales rank:
1,083,178
File size:
2 MB

Meet the Author

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.

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