Conflict Resolution / Edition 1

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Overview

Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts—in Today’s Higher-Stress Workplace

Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:

* The 4 primary tasks of preventive mediation—with two important tools to help you perform those tasks

* Practical tools for mediating conflicts between others—as well as resolving conflicts between yourself and another

* Proactive techniques to frame conflicts as both-gain opportunities—instead of win-lose or lose-lose contests

Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow’s increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts—and fostering teamwork—in the workplace.

Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

* Clear, concise definitions of conflict management terms and jargon

* Tips for being smart when managing and resolving conflicts

* How-to hints to make conflict management go a little easier

* Practical advice to avoid mistakes when dealing with conflict

* Warning signs for where things could go wrong

* Case studies and examples of how others have managed conflict

* Specific procedures for resolving different kinds of conflicts

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Product Details

  • ISBN-13: 9780071364317
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 12/13/2000
  • Series: Briefcase Books Series
  • Edition number: 1
  • Pages: 169
  • Sales rank: 174,632
  • Product dimensions: 6.20 (w) x 9.00 (h) x 0.60 (d)

Meet the Author

Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.

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Table of Contents

1. What's a Conflict?

2. So What if There's a Conflict?

3. How to Resolve Any Conflict.

4. How to Resolve a Conflict Between Others.

5. How to Resolve a Conflict Between Yourself and Another.

6. How to Resolve Team Conflict.

7. How to Mediate All the Time to Prevent Conflicts.

8. Strategic Management of Organizational Conflict.
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Customer Reviews

Average Rating 4
( 9 )
Rating Distribution

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Sort by: Showing all of 9 Customer Reviews
  • Anonymous

    Posted October 18, 2013

    Very simple, effective

    Easy to read book. Valuable information. Focuses on mediation.

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  • Anonymous

    Posted June 11, 2006

    Amazingly Outstanding

    This book taught me many things in life. It teaches many concepts of conflict resolution in life. I wish everyone would read it. It is amzingly outsating. 5 stars!!

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  • Anonymous

    Posted March 31, 2002

    Good Basic Information On Conflict Resolution

    This is a book for everyone involved in conflict resolution. Whether you are a manager dealing with employees or a professional mediator, this book is a valuable resource.

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  • Anonymous

    Posted March 7, 2001

    I really like this book, having carried it with me for a month

    I find that I have had this book with me every day for almost a month, which gives a bottom line. I think the book is well worth the cost, though I plan to do a better review once I've really digested it.

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    Posted August 8, 2014

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    Posted December 25, 2010

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    Posted August 2, 2013

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  • Anonymous

    Posted June 20, 2011

    No text was provided for this review.

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