- Shopping Bag ( 0 items )
Available on NOOK devices and apps
Want a NOOK? Explore Now
Want a NOOK? Explore Now
Tips and Tools for Managers to Recognize,Prevent,and Resolve Conflicts—in Today's Higher-Stress Workplace Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter,conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing,managing,and resolving workplace conflicts. Before minor skirmishes become full-blown wars,refer to this hands-on,solution-oriented book to learn:
* The 4 primary tasks of preventive mediation—with two important tools to help you perform those tasks
* Practical tools for mediating conflicts between others—as well as resolving conflicts between yourself and another
* Proactive techniques to frame conflicts as both-gain opportunities—instead of win-lose or lose-lose contests Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow's increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts—and fostering teamwork—in the workplace.
Briefcase Books,written specifically for today's busy manager,feature eye-catching icons,checklists,and sidebars to guide managersstep-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:
* Clear,concise definitions of conflict management terms and jargon
* Tips for being smart when managing and resolving conflicts
* How-to hints to make conflict management go a little easier
* Practical advice to avoid mistakes when dealing with conflict
* Warning signs for where things could go wrong
* Case studies and examples of how others have managed conflict
* Specific procedures for resolving different kinds of conflicts
1. What's a Conflict?
2. So What if There's a Conflict?Anonymous
Posted June 11, 2006
This book taught me many things in life. It teaches many concepts of conflict resolution in life. I wish everyone would read it. It is amzingly outsating. 5 stars!!
Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.Anonymous
Posted March 31, 2002
This is a book for everyone involved in conflict resolution. Whether you are a manager dealing with employees or a professional mediator, this book is a valuable resource.
Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.Anonymous
Posted March 7, 2001
I find that I have had this book with me every day for almost a month, which gives a bottom line. I think the book is well worth the cost, though I plan to do a better review once I've really digested it.
Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.Anonymous
Posted February 13, 2012
No text was provided for this review.
Anonymous
Posted December 25, 2010
No text was provided for this review.
Anonymous
Posted June 20, 2011
No text was provided for this review.
Overview
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees,disciplining and even terminating employees,understanding and using organizational politics,and more.Tips and Tools for Managers to Recognize,Prevent,and Resolve Conflicts—in Today's Higher-Stress Workplace Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter,conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully ...