Conflict Resolution [NOOK Book]

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Overview

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

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More About This Book

Overview

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Product Details

  • ISBN-13: 9780071399678
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 12/13/2000
  • Sold by: Barnes & Noble
  • Format: eBook
  • Sales rank: 154,635
  • File size: 673 KB
  • Items ship to U.S, APO/FPO and U.S. Protectorate addresses.

Meet the Author

Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.

Table of Contents

1. What's a Conflict?

2. So What if There's a Conflict?

3. How to Resolve Any Conflict.

4. How to Resolve a Conflict Between Others.

5. How to Resolve a Conflict Between Yourself and Another.

6. How to Resolve Team Conflict.

7. How to Mediate All the Time to Prevent Conflicts.

8. Strategic Management of Organizational Conflict.
Customer Reviews
Average Rating 4
( 5 )

Rating Distribution

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  • Anonymous

    Posted June 11, 2006

    Amazingly Outstanding

    This book taught me many things in life. It teaches many concepts of conflict resolution in life. I wish everyone would read it. It is amzingly outsating. 5 stars!!

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  • Anonymous

    Posted March 31, 2002

    Good Basic Information On Conflict Resolution

    This is a book for everyone involved in conflict resolution. Whether you are a manager dealing with employees or a professional mediator, this book is a valuable resource.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Anonymous

    Posted March 7, 2001

    I really like this book, having carried it with me for a month

    I find that I have had this book with me every day for almost a month, which gives a bottom line. I think the book is well worth the cost, though I plan to do a better review once I've really digested it.

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  • Anonymous

    Posted December 25, 2010

    No text was provided for this review.

  • Anonymous

    Posted June 20, 2011

    No text was provided for this review.

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