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This hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, and advocates.
"This book is excellently written with useful information, which will prompt students into further inquiry into the field of conflict resolution."
1. Introduction. 2. The Reflective CR Practitioner. 3. Negotiation. 4. Mediation. 5. Mediation with Groups. 6. Advocacy. 7. Conclusion. Appendix 1: Glossary. Appendix 2: Resources. Appendix 3: Supporting Development of Mediation. Appendix 4: Decision Trees. Bibliography. Index.