Conflict Survival Kit: Tools for Resolving Conflict at Work / Edition 2

Paperback (Print)
Rent
Rent from BN.com
$14.23
(Save 82%)
Est. Return Date: 06/17/2014
Buy New
Buy New from BN.com
$62.12
Buy Used
Buy Used from BN.com
$47.29
(Save 41%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $36.10
Usually ships in 1-2 business days
(Save 55%)
Other sellers (Paperback)
  • All (18) from $36.10   
  • New (11) from $63.30   
  • Used (7) from $36.10   

Overview

Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.

Read More Show Less

Product Details

  • ISBN-13: 9780132741057
  • Publisher: Prentice Hall
  • Publication date: 1/20/2012
  • Edition description: New Edition
  • Edition number: 2
  • Pages: 384
  • Sales rank: 238,082
  • Product dimensions: 7.90 (w) x 9.90 (h) x 1.00 (d)

Table of Contents

1. The Nature of Conflict

Part I: The Theory and Context for Managing Conflict in the Workplace

2. Preventing Conflict

3. Approaches to Conflict

4. Working Toward Collaboration

Part II: Interpersonal Communication Skills for Resolving Conflict

5. The Three Channels of Communication

6. Listening to Resolve Conflict and Build Lasting Relationships

7. The Communication Continua

Part III: Preparing to Resolve Conflicts

8. Are You Capable?

9. Opening the Doors to Conflict Resolution

Part IV: Application and Practice

10. The Building Blocks of Collaboration

11. Integrative Negotiation: Negotiating as Partners

12. Overcoming Barriers to Integrative Negotiation

13. Mediating Conflicts Between Parties

14. Decision-Making Choices for the Manager

15. Handling Conflicts Requiring Direct Confrontation

16. Special Situations: "Opportunistic" Employees, Workplace Violence, Terminations, and Bullying

17. Achieving Effectiveness as a Conflict Manager

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)