Confronting Without Offending: Positive and Practical Steps to Resolving Conflict

Overview

Where there are people, there are disagreements and misunderstandings. The author of 30 Days to Taming Your Tongue (more than 500,000 copies sold), a popular speaker, and a relationship strategist, Deborah Smith Pegues draws on biblical principles, personal experience, and research to show how to approach difficult situations so relationships are strengthened rather than broken.
Meeting face-to-face to resolve an issue is difficult, but Pegues makes it easier by revealing how to...

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Confronting Without Offending: Positive and Practical Steps to Resolving Conflict

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Overview

Where there are people, there are disagreements and misunderstandings. The author of 30 Days to Taming Your Tongue (more than 500,000 copies sold), a popular speaker, and a relationship strategist, Deborah Smith Pegues draws on biblical principles, personal experience, and research to show how to approach difficult situations so relationships are strengthened rather than broken.
Meeting face-to-face to resolve an issue is difficult, but Pegues makes it easier by revealing how to avoid complications, sharing examples of good communication, and offering specific steps for dealing with conflicts. Readers will discover:

  • effective and compassionate techniques for handling conflict
  • practical strategies for resolving conflict
  • how personality types influence discussions
  • suggestions for minimizing defensiveness
  • ideas for developing and promoting cooperation

Confronting Without Offending gives readers the tools to successfully talk over and resolve issues and misunderstandings at home, at work, and in social situations.

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Product Details

  • ISBN-13: 9780736921497
  • Publisher: Harvest House Publishers
  • Publication date: 3/1/2009
  • Pages: 192
  • Sales rank: 663,202
  • Product dimensions: 5.50 (w) x 8.40 (h) x 0.60 (d)

Meet the Author

Deborah Smith Pegues is an astute businesswoman, certified public accountant, Bible teacher, Certified Behavioral Consultant, and international speaker. Her inspiring teaching on walking in "Supreme" confidence financially, relationally, and emotionally has brought healing to people around the world. She has authored 14 books, including the bestselling 30 Days to Taming Your Tongue (over 600,000 sold) and Emergency Prayers. She and her husband, Darnell, have been marriedmore than33 years.
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Table of Contents

Acknowledgments 6

Part 1 Confrontation: The Bridge to Harmony

1 The Goal of Confrontation 11

2 Commanded to Confront 19

Part 2 Biblical Confrontation and Conflict Management Styles

3 The Dictator: "Do It My Way" 29

4 The Accommodator: "Have It Your Way" 35

5 The Abdicator: "I'll Run Away" 49

6 The Collaborator: "Let's Find a Way" 57

Part 3 Strategies for an Effective Confrontation

7 Preparing for the Encounter 67

8 Owning the Problem 71

9 Speaking the Right Words 75

10 Listening 89

11 Negotiating Future Behavior 99

12 Releasing the Offender 107

Part 4 Confrontation and Personality Temperaments

13 The P.A.C.E. Personality Profile 127

14 Understanding the Temperaments 133

Part 5 Confrontation Guidelines for Selected Situations

15 Family Interactions 149

16 Marketplace Interactions 155

17 Social and Other Interactions 161

Epilogue 171

Appendix 1 P.A.C.E. Personality Profile Behavioral Summary 173

Appendix 2 Index to Biblical Conflicts 177

Endnotes 179

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