Constructive Dialogue Modelling: Speech Interaction and Rational Agents / Edition 1

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Constructive Dialogue Modelling: Speech Interaction and Rational Agents provides an overview of the current dialogue technology and research trends in spoken dialogue systems, presenting a coherent perspective of AI-based cooperative interaction management. The book complements existing research regarding human-computer interfaces, speech and language technology, and communication studies in general, bringing different view-points together and integrating them into a single point of reference.

Key Features:

Presents a guide to spoken dialogue technology and current research trends

Provides an overview of human factors in dialogue systems and delivers a new metaphor for human-computer interaction and computer as agent

Explains the architecture of dialogue systems using examples from systems such as Interact and DUMAS

Offers a comprehensive overview of original research into the new trends in speech dialogue technology in light of innovations such as ubiquitous computing

This book will provide essential reading for industrial designers and interface engineers, university researchers and teachers, computer scientists, human communication researchers, speech and language technologists, cognitive engineers/cognitive scientists, as well as social and media researchers, and psychologists. Advanced students and researchers in computer science, speech and language technologies, psychology and communication research will find this text of interest.

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Product Details

  • ISBN-13: 9780470060261
  • Publisher: Wiley
  • Publication date: 6/15/2009
  • Series: Wiley Series in Agent Technology Series , #11
  • Edition number: 1
  • Pages: 178
  • Product dimensions: 6.80 (w) x 9.90 (h) x 0.80 (d)

Meet the Author

General audience, particularly employed people aged 35-64
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Table of Contents

Foreword ix

Preface xi

Acknowledgements xvii

1 Introduction 1

1.1 Two Metaphors for Interaction Design 1

1.1.1 The Computer as a Tool 1

1.1.2 The Computer as an Agent 6

1.2 Design Models for Interactive Systems 11

1.2.1 Reactive Interaction 12

1.2.2 Interaction Modelling 13

1.2.3 Communication Modelling 14

1.3 Human Aspects in Dialogue System Design 17

1.3.1 User-centred Design 17

1.3.2 Ergonomics 18

1.3.3 User Modelling 19

1.3.4 Communication as a Human Factor 20

2 Dialogue Models 23

2.1 Brief History 24

2.1.1 Early Ideas 24

2.1.2 Experimental Prototypes 28

2.1.3 Large-scale Dialogue Projects 30

2.1.4 From Written to Spoken Dialogues 31

2.1.5 Dialogue Corpora 33

2.1.6 Dialogue Technology 34

2.2 Modelling Approaches 36

2.2.1 Grammar-based Modelling 37

2.2.2 Intention-based Modelling 39

2.2.3 Corpus-Based Modelling 42

2.2.4 Conversational Principles 45

2.2.5 Collaboration and Teamwork 46

2.3 Dialogue Management 47

2.3.1 Dialogue Control 49

2.3.2 Representation 50

3 Constructive Dialogue Model (CDM) 53

3.1 Basic Principles of Communication 54

3.1.1 Levels of Communication 55

3.1.2 Rational Agency 57

3.1.3 Ideal Cooperation 60

3.1.4 Relativised Nature of Rationality 62

3.2 Full-blown Communication 64

3.2.1 Communicative Responsiveness 65

3.2.2 Roles and Activities of Participants 67

3.3 Conversations with Computer Agents 69

4 Construction of Dialogue and Domain Information 73

4.1 Coherence and Context - Aboutness 73

4.2 Information Structure of Utterances - New and Old Information 76

4.3 Definitions of NewInfo and Topic 80

4.3.1 Discourse Referents and Information Status 82

4.3.2 OtherTwo-dimensional Work 84

4.4 Topic Shifting 87

4.5 Information Management as Feedback Giving Activity 89

4.6 Information Management and Rational Agents 95

5 Dialogue Systems 99

5.1 Desiderata for Dialogue Agents 99

5.1.1 Interface 99

5.1.2 Efficiency 100

5.1.3 Natural Language Robustness 101

5.1.4 Conversational Adequacy 101

5.2 Technical Aspects in CDM 102

5.2.1 Distributed Dialogue Management 102

5.2.2 Generation from NewInfo 105

5.2.3 Adaptive Agent Selection 107

5.2.4 Multimodal Route Instructions 109

5.3 Summary 111

6 Constructive Information Technology 113

6.1 Learning and Adaptation 113

6.1.1 Adaptive User Modelling 116

6.1.2 Dialogue Strategies 118

6.2 Cognitive Systems and Group Intelligence 120

6.3 Interaction and Affordance 124

7 Conclusions and Future Views 127

References 133

Index 155

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