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In recent years, new technologies, new approaches, and new research have significantly al-tered the category management landscape.
In addition to a comprehensive review of the discipline, Consumer-Centric Category Management offers guidance in the form of real success stories from top brands like General Mills, Chiquita, Hershey, and Hewlett-Packard. You'll learn how they use category management to succeed and how you can apply their success to your own efforts.
Arguing that category managerstoo often neglect the most important part of the equation—the consumer—this indispensable guide helps marketers keep up with the evolution of category management without abandoning the proven basics. Marketers who want to win in today's cutthroat marketplace should start here.
Chapter 0: Introduction—Why Category Management Is More Important Than Ever.
PART I: IN THE BEGINNING—THE PURPOSE OF CATEGORY MANAGEMENT.
Chapter 1: The Evolution of Category Management and the New State of the Art.
Chapter 2: Category Management Begins with the Retailer’s Strategy.
PART II: THE EIGHT FOUNDATIONAL STEPS OF CATEGORY MANAGEMENT.
Chapter 3: Step One: Define the Category Based on the Needs of Your Target Market.
Chapter 4: Step Two: Assign a Role to the Category That Best Supports the Retailer’s Strategy.
Chapter 5: Step Three: Assess the Category to Find Opportunities for Improvement.
Chapter 6: Step Four: Set Performance Targets and Measure Progress with a Category Scorecard.
Chapter 7: Step Five: Create a Marketing Strategy for the Category.
Chapter 8: Step Six: Choose Tactics for Category Assortment, Pricing, Promotion, Merchandising, and Supply Chain Management.
Chapter 9: Step Seven: Roll Out the Plan.
Chapter 10: Step Eight: Review the Category’s Performance Regularly and Make Adjustments as Needed.
Chapter 11: Bringing the Consumer into Category Management—A New Take on the Eight Steps.
PART: III: CATEGORY MANAGEMENT SUCCESS STORIES.
Chapter 12: General Mills—Going Beyond the Categories.
Chapter 13: Big Y—Focusing on Implementation.
Chapter 14: SUPERVALU—The Last Three Feet of Category Management.
Chapter 15: CROSSMARK—Just the Facts.
Chapter 16: Acosta—Multiplying the Impact of Category Management.
Chapter 17: Chiquita—Extending Category Management to Perishables.
Chapter 18: The Hershey Company—Linking Consumer Insights and Customer Strategy.
Chapter 19: Miller Brewing—Tapping Category Management for Competitive Advantage.
Chapter 20: Hewlett-Packard—Taking Category Management beyond Traditional CPG.
PART IV: THE WAY FORWARD.
Chapter 21: Lessons Learned from the Real World.
Chapter 22: Proactive Category Management (Shan Kumar).
Chapter 23: Linking Category Management and Loyalty Marketing (Glenn Hausfater).
Chapter 24: The New Category Management Emerges (Dirk Seifert).