Consumer Psychology of Tourism, Hospitality and Leisure

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This book is based on papers given at the 2nd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure (CPTHL) in Vienna in July 2000. The Symposium comprised papers reflecting the progress in consumer psychology theory and research. The Vienna Symposium put special emphasis on consumer decision making for evaluating choice alternatives in tourism, leisure, and hospitality operations. The reports have been arranged into five major compartments.

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Editorial Reviews

From the Publisher
"Today, when many edited books on tourism offer diverse chapters of uneven quality, it is a pleasure to find a text that truly meets the standards of quality research articles."
International Journal of Tourism Research
"Today, when many edited books on tourism offer diverse chapters of uneven quality, it is a pleasure to find a text that truly meets the standards of quality research articles."
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Product Details

  • ISBN-13: 9780851995359
  • Publisher: CAB International North America
  • Publication date: 6/28/2001
  • Series: Cabi Publishing Series
  • Pages: 368
  • Product dimensions: 6.36 (w) x 9.50 (h) x 1.20 (d)

Meet the Author

G.I. Crouch is at La Trobe University, Australia.

J. Mazanec teaches at Vienna University, Austria.

J. R. Brent Ritchie is at the University of Calgary, Canada.

A. G. Woodside teaches at Boston University.

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Table of Contents

1 Developing Operational Measures for the Components of a Destination Competitiveness/Sustainability Model: Consumer versus Managerial Perspectives 1
2 Destination Images and Consumer Confidence in Destination Attribute Ratings 19
3 Breaking the Rules: Cognitive Distance, Choice Sets and Long-Haul Destinations 33
4 The Impact of Seemingly Minor Methodological Changes on Estimates of Travel and Correcting Bias 49
5 A Review of Choice Modelling Research in Tourism, Hospitality and Leisure 67
6 Qualitative Comparative Analysis of Travel and Tourism Purchase-Consumption Systems 87
7 Representing and Predicting Tourist Choice Behaviour: Rule-Based vs. Utility-Based Approach 107
8 Two Means to the Same End: Hierarchical Value Maps in Tourism - Comparing the Association Pattern Technique with Direct Importance Ratings 123
9 Segmenting Travel on the Sourcing of Information 153
10 'Nowhere Left to Run': A Study of Value Boundaries and Segmentation Within the Backpacker Market of New Zealand 169
11 Using Internet Technology to Request Travel Information and Purchase Travel Services: A Comparison of X'ers, Boomers and Mature Market Segments Visiting Florida 187
12 Which Determines Our Leisure Preferences: Demographics or Personality? 195
13 A New Psychographic Segmentation Method Using Jungian MBTI Variables in the Tourism Industry 215
14 K-Means vs. Topology Representing Networks: Comparing Ease of Use for Gaining Optimal Results With References to Data Input Order 231
15 Behavioural Market Segmentation Using the Bagged Clustering Approach Based on Binary Guest Survey Data: Exploring and Visualizing Unobserved Heterogeneity 243
16 Mastering Unobserved Heterogeneity in Tourist Behaviour Research 253
17 The Consumption of Tour Routes in Cultural Landscapes 273
18 Evaluating Heritage Visitor Attractions from the Consumer Perspective: A Focus on Castlefield Urban Heritage Park in Manchester, UK 285
19 A Critical Review of Approaches to Measure Satisfaction with Tourist Destinations 303
20 A Review of Comparison Standards Used in Service Quality and Customer Satisfaction Studies: Some Emerging Issues for Hospitality and Tourism Research 321
21 The Antecedents and Consequences of Vacationers' Dis/satisfaction: Tales from the Field 333
Index 349
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