Contemporary Business Communication / Edition 7

Hardcover (Print)
Rent
Rent from BN.com
$47.39
(Save 85%)
Est. Return Date: 11/14/2014
Buy Used
Buy Used from BN.com
$206.15
(Save 34%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $5.88
Usually ships in 1-2 business days
(Save 98%)
Other sellers (Hardcover)
  • All (10) from $5.88   
  • New (2) from $125.00   
  • Used (8) from $5.88   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$125.00
Seller since 2014

Feedback rating:

(177)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$281.01
Seller since 2008

Feedback rating:

(17603)

Condition: New
Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.

Ships from: Westminster, MD

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Close
Sort by

Overview

Contemporary Business Communication prepares students for business communication by employing a hands-on approach—connecting topics, examples, and exercises to the modern workplace. The text provides ample opportunity for students to practice their oral and written skills, and includes strategies for using email, voicemail, the Internet, and other innovations in communication technology. The streamlined Seventh Edition has been completely updated to reflect current trends and practices in the world of business. The revised textbook package now features a web-based version of the Urban Systems Case Study Simulation with an updated, student-friendly BusCom online writing tutorial.

Read More Show Less

Product Details

  • ISBN-13: 9780618990481
  • Publisher: Cengage Learning
  • Publication date: 12/28/2007
  • Series: Business Communication Series
  • Edition description: Older Edition
  • Edition number: 7
  • Pages: 592
  • Product dimensions: 7.90 (w) x 10.10 (h) x 1.00 (d)

Meet the Author

Scot Ober (Ph.D, Ohio State) is a full-time consultant in business communication and document processing. Prior to his consulting career, Dr. Ober was Professor of Business at Ball State University. In addition to having taught Business Communication for over twenty years, he served as Editor of the Business Communication Quarterly for 1995 and 1996 and conducted an MBA-level Distance Learning Program through Ball State University.

Read More Show Less

Table of Contents

Note: Each chapter concludes with Summary, Key Terms, Putting It into Practice, Exercises, and a Continuing Case. I. Foundations of Business Communication 1. Understanding Business Communication Communicating in Organizations The Components of Communication Verbal Communication Directions of Communication Barriers to Communication Introducing the 3Ps (Problem, Process, Product) Model The 3Ps in Action (Problem, Process, Product): Using Euphemisms Apropriately Appendix: Urban Systems, Inc. 2. Contemporary Issues in Business Communication Contemporary Business Communication Issues Communicating in Work Teams Communicating in a Diverse Environment Ethics and Communication Communicating via E-Mail The 3Ps in Action (Problem, Process, Product): Writing an Ethical Statement 3. Interpersonal Communication Skills Nonverbal Communication Listening Communicating by Telephone Business Meetings The 3Ps in Action (Problem, Process, Product): A Plan for a Business Meeting II. Developing Your Business Writing Skills 4. The Writing Process An Overview of the Writing Process Planning Drafting Revising Formatting and Proofreading The 3Ps in Action (Problem, Process, Product): A Simple Memo 5. Revising Your Writing What Do We Mean by Style? Choosing the Right Words Writing Effective Sentences Developing Logical Paragraphs Creating an Appropriate Tone Effective Business Writing The 3Ps in Action (Problem, Process, Product): Writing an Unbiased Message III. Correspondence 6. Routine Messages Planning the Routine Message Routine Requests Routine Replies Routine Claim Letters Routine Adjustment Letters Goodwill Messages The 3Ps in Action (Problem, Process, Product): A Routine Adjustment Letter 7. Persuasive Messages Planning the Persuasive Message Organizing a Persuasive Request Common Types of Persuasive Requests Writing a Sales Letter The 3Ps in Action (Problem, Process, Product): A Sales Letter 8. Bad-News Messages Planning the Bad-News Message Bad-News Replies Announcing Bad News The 3Ps in Action (Problem, Process, Product): A Bad-News Message IV. Report Writing 9. Planning the Report and Managing Data Who Reads and Writes Reports? What Data Is Already Available? Collecting and Evaluating Data on the Internet Collecting Data Through Questionnaires Constructing Tables Preparing Charts Interpreting the Data The 3Ps in Action (Problem, Process, Product): A Questionnaire 10. Writing the Report Planning Drafting Developing an Effective Writing Style Documenting Your Sources Refining Your Draft The 3Ps in Action (Problem, Process, Product): A Section of a Report V. Oral and Employment Communication 11. Making Oral Presentations The Role of Business Presentations Planning the Presentation Planning Team and Video Presentations Visual Aids for Business Presentations Practicing and Delivering the Presentation Post-Presentation Activities The 3Ps in Action (Problem, Process, Product): A Business Presentation 12. Employment Communication Preparing Your Resume Writing Job-Application Letters Preparing for a Job Interview Conducting Yourself During the Interview Communicating After the Interview Business Etiquette The 3Ps in Action (Problem, Process, Product): An Application Letter Reference Manual A. Language Arts Basics B. Formatting Business Documents C. Common Types of Reports D. Glossary

Read More Show Less

Customer Reviews

Average Rating 2.5
( 3 )
Rating Distribution

5 Star

(0)

4 Star

(1)

3 Star

(1)

2 Star

(0)

1 Star

(1)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing all of 3 Customer Reviews
  • Anonymous

    Posted May 24, 2012

    No text was provided for this review.

  • Anonymous

    Posted January 18, 2011

    No text was provided for this review.

  • Anonymous

    Posted November 1, 2010

    No text was provided for this review.

Sort by: Showing all of 3 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)