Contemporary Supervision: Managing People and Technology / Edition 2by Betty R. Ricks
Pub. Date: 09/28/1994
Publisher: McGraw-Hill Companies, The
This revision updates the respected Daughtrey-Ricks first edition with new or expanded coverage of critical topics such as quality management, ethics, decision-making, safety and health, organizational change, and supervising a culturally diverse work force. The authors have continued to focus on competencies throughout the book, presented at chapter openings, at appropriate learning points within the chapters, and in competency reviews at the end of each chapter. Other strong pedagogical elements include numerous self-quizzes or questionnaires, forms, exercises, applications, and the popular case studies. All of this is designed to aid the supervisor in translating theory into practice along with many suggestions featured in "What the Supervisor Can Do" sections throughout.
Table of ContentsPreface.
SECTION I: MANAGEMENT AND SUPERVISION.
Chapter 1. The Supervisor's Role in Management
SECTION II: THE PLANNING FUNCTION.
Chapter 2. The Supervisor's Role in Planning.
Chapter 3. Making Effective Decisions.
SECTION III: THE ORGANIZING FUNCTION.
Chapter 4. The Supervisor's Role in Organizing.
Chapter 5. Delegating Effectively.
SECTION IV: THE STAFFING FUNCTION.
Chapter 6. The Supervisor's Role in Staffing.
Chapter 7. Training and Developing an Effective Work Force.
Chapter 8. Organizational Change and Diversity.
Chapter 9. Appraising and Rewarding Performance.
SECTION V: THE LEADING AND MOTIVATING FUNCTION.
Chapter 10. The Supervisor's Role in Leadership.
Chapter 11. Motivating Employees.
Chapter 12. Communicating Effectively.
Chapter 13. Turning Problem Employees into Productive Workers.
SECTION VI: THE CONTROLLING FUNCTION.
Chapter 14. The Supervisor's Role in Controlling.
Chapter 15. Implementing Total Quality Management.
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