Contextual Design: Defining Customer-Centered Systems / Edition 1

Contextual Design: Defining Customer-Centered Systems / Edition 1

by Hugh Beyer, Karen Holtzblatt
     
 

This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to

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Overview

This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.

Contextual Design enables you to:
• gather detailed data about how people work and use systems
• develop a coherent picture of a whole customer population
• generate system designs from a knowledge of customer work
• diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions

"The foremost experts on contextual inquiry have packed what they know into a book of substance and intelligence. It lucidly shows how to capture the real requirements of customers adn fit designs to their needs. If you care about your customers and want to understand what they need, then you need this book."
—Larry Constantine, Principal Consultant, Constantine & Locwood, Ltd., Professor of Computing Sciences, University of Technology, Sydney (Australia), Author of Constantine on Peopleware and Software for User

"This book conveys the understanding and wisdom that they [the authors] have gained from their experience in contextual design in a form that is accessible to students and design practitioners. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved."
—Terry Winograd, Stanford University

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Product Details

ISBN-13:
9781558604117
Publisher:
Elsevier Science
Publication date:
09/01/1997
Series:
Interactive Technologies Series
Edition description:
New Edition
Pages:
496
Sales rank:
1,241,910
Product dimensions:
1.00(w) x 7.50(h) x 9.25(d)

Table of Contents

Chapter 1 Introduction
Chapter 2 Gathering Customer Data
Chapter 3 Principles of Contextual Inquiry
Chapter 4 Contextual Inquiry in Practice
Chapter 5 A Language of Work
Chapter 6 Work Models
Chapter 7 The Interpretation Session
Chapter 8 Consolidation
Chapter 9 Creating One View of the Customer
Chapter 10 Communicating to the Organization
Chapter 11 Work Redesign
Chapter 12 Using Data to Drive Design
Chapter 13 Design from Data
Chapter 14 System Design
Chapter 15 The User Environment Design
Chapter 16 Project Planning and Strategy
Chapter 17 Prototyping as a Design Tool
Chapter 18 From Structure to User Interface
Chapter 19 Iterating with a Prototype
Chapter 20 Putting It into Practice

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