Control Self-Assessment: A Guide to Facilitation-Based Consulting

by Richard P. Tritter

Overview

Control Self-Assessment is a powerful audit and consulting tool that can be organized to protect against Business Risks or used as the central tool in a Business Process Analysis. In this first comprehensive introduction to CSA methodology, Richard Tritter explains how to successfully use CSA sessions to get a realistic look at the machinery of your business with information known to its day-to-day operational staff. He goes on to show you how to use this information to develop an action plan that will be enthusiastically put into practice. Control Self-Assessment is a must for any firm in which CEOs and staff share a common vision built on their collective wisdom.

Product Details

ISBN-13:	9780471298427
Publisher:	Wiley
Publication date:	02/18/2000
Pages:	272
Product dimensions:	6.48(w) x 9.41(h) x 0.93(d)

About the Author

RICHARD P. TRITTER is the Director of Regional Business Development at a major software consulting firm in Massachusetts. Previously, he was the Director of Facilitative Consulting and the Director of Business Self-Assessment practice worldwide at a Big Five accounting firm, which involved conducting facilitative meetings with groups of client executives at the vice-presidential level or higher. Regarded as a major authority on CSA technique, Tritter researched and wrote Control Self-Assessment: Experience, Current Thinking, and Best Practices for the Institute of Internal Auditors. For his facilitation work in improving adult-handicapped programs, the author was the cowinner of the Massachusetts Better Government Competition awarded by Governor William Weld in 1991.

Table of Contents

Facilitative Consulting and Control Self-Assessment: AnIntroduction.

Understanding the Basis of Facilitation: Models to Remember.

Definitions and Distinctions.

A Control Self-Assessment Session to Improve BusinessPerformance.

Planning a Control Self-Assessment Session to Assess BusinessRisk.

Importance of Frameworks.

Using Facilitation as a Consulting Sales Tool.

Different Control Self-Assessment Processes, DifferentObjectives.

Necessary Skills, Qualities, and Values of a Facilitator.

Electronic Voting Systems.

Appendices.

Index.

Editorial Reviews

Traditional consulting is failing to meet client needs because itoverlooks a key source of information: the client. Tritter'sfacilitative techniques take consulting to the next level,detailing processes for sharing knowledge and gaining agreement.His focus on Control Self-Assessment gives the reader an excellentleverage point for improving business performance. With an emphasison "how-to", this book gives practical techniques for assessing andmanaging business risk.--(Tom McNamee, President, Sales Focus,Inc.)

Control Self-Assessment: A Guide to Facilitation-Based Consultingprovides a comprehensive guide to understanding the processesinvolved in CSA facilitation. Realistic problem-solving examplesguide the novice facilitator through common facilitation pitfallsto enable the planning of a successful meeting. A good referencetool.--(Lynda Sharpe-LeLonde, President, Sharpe Decisions Inc.)

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