Conversational Learning: An Experiential Approach to Knowledge Creation

Overview

Despite conflicting belief systems and other divisive problems, people can still learn from each other to create new knowledge. The medium is conversation. This challenging new book asserts that business conversations can be seen as social experiences through which we discover new ways of seeing the world, destroying the barriers between us. When this occurs, new knowledge can emerge or be developed.

How can people learn from their differences, rather than be divided by them? ...

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Overview

Despite conflicting belief systems and other divisive problems, people can still learn from each other to create new knowledge. The medium is conversation. This challenging new book asserts that business conversations can be seen as social experiences through which we discover new ways of seeing the world, destroying the barriers between us. When this occurs, new knowledge can emerge or be developed.

How can people learn from their differences, rather than be divided by them? One way is by creating conversational spaces—areas where conversation occurs. The authors show how such spaces are created, maintained, and enhanced, and how they are used to transform different interpretations and perspectives into new common understandings. With illustrations and case studies, the authors demonstrate the practical value of conversational learning in diverse organizational settings. Emphasis is shifted from techniques that are essentially insensitive to different contexts, attitudes, and beliefs, focusing instead on a theory of learning that is more social and interactive. This remarkable new source of explanatory theory validates an intensely pragmatic way to help organizations get people talking to one another, thereby advancing the well being of the organizations and those within them.

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Editorial Reviews

Booknews
Baker (social and organizational learning, George Mason U.), Patrician J. Jensen (business and management, Alverno College, Milwaukee) and David A. Kolb (organizational behavior, Case Western Reserve U.) explains the approach in ways that have practical applications for scholars, teachers, facilitators, consultants, and managers within their particular fields, but also for anyone seeking a better way to communicate and learn from one another through conversation. What most distinguishes conversation from other learning techniques, they say, is its interaction. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9781567204988
  • Publisher: Greenwood Publishing Group, Incorporated
  • Publication date: 7/30/2002
  • Pages: 248
  • Product dimensions: 6.30 (w) x 9.30 (h) x 1.00 (d)

Meet the Author

ANN C. BAKER is Assistant Professor in George Mason University's Program on Social and Organizational Learning, and in its Women's Studies Program.

PATRICIA J. JENSEN is Associate Professor of Business and Management at Alverno College, Milwaukee.

DAVID A. KOLB is Professor of Organizational Behavior at the Weatherhead School of Management, Case Western Reserve University.

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Table of Contents

Preface
1 Learning and Conversation 1
2 Conversation as Communion; Spiritual, Feminist, Moral, and Natural Perspectives 15
3 Looking Back: Precursors to Conversational Learning in Group Dynamics 31
4 Conversation as Experiential Learning 51
5 The Evolution of a Conversational Learning Space 67
6 Receptive Spaces for Conversational Learning 101
7 Streams of Meaning-Making in Conversation 125
8 Conversational Learning in Multicultural Teams 139
9 Extending the Conversation into Cyberspace 165
10 Extending the Conversation into Professional Conferences 185
11 Conversational Learning in Organization and Human Resource Development 193
12 The Practice of Conversational Learning in Higher Education 207
Index 223
About the Authors and Contributors 233
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