Conversations for Change: 12 Ways to Say it Right When It Matters Most

Conversations for Change: 12 Ways to Say it Right When It Matters Most

by Shawn Kent Hayashi
     
 

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“A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all.”–Joseph Major, Chairman and CEO, The Victory Bank

Key Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND

Overview

“A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all.”–Joseph Major, Chairman and CEO, The Victory Bank

Key Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND CAREER SUCCESS

Whether you’re trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book CONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most, she not only identifies the twelve most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively.

Hayashi identifies the 12 types of conversations that are vital for growth and success--not just in business but in every area of your life. In order to communicate well you must first master three fundamentals. These are:

  • Building emotional intelligence
  • Understanding workplace motivators
  • Recognizing and adapting to communication styles

Readers of CONVERSATIONS FOR CHANGE, can take a free, self assessment at www.WhenTheConversationChanges.com to identify their personal communication style.

This is the book that shows you how to:

  • Simplify your message--without oversimplifying it
  • Reduce tensions between you and your listener
  • Quickly recognize and choose the most effective interpersonal communication techniques
  • Be flexible and resilient while staying focused on your objective
  • Choose the right phrases for any situation
  • Use timing to your best advantage

Product Details

ISBN-13:
9780071746243
Publisher:
McGraw-Hill Education
Publication date:
10/01/2010
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
256
Sales rank:
839,213
File size:
3 MB

Meet the Author

Author Profile
Shawn Kent Hayashi is CEO and chief coordinator for the services of The Professional Development Group, a team of twelve training consultants. She also provides coaching, facilitates meetings, and leads the seminar, Talent at Work and has hosted workshops for many top companies.

She serves on the board of the Philadelphia Human Resources Planning Society, is active in the Forum of Executive Women and the Greater Philadelphia Senior Executives Group, and recently was added to the faculty of the Advanced School of Banking with the American Bankers Association. She led a course on Career Development for their recent school in July 2009.

Shawn is active in the Penn Alumni Club of Philadelphia, which includes 35,000+ Penn alumni in the Philadelphia region. She is on the Board of the prestigious group, the Organizational Dynamics Exchange Network (ODEN) at Penn. ODEN creates and offers non-degree seminars, workshops, and other continuing education programs throughout the region for members, and for individuals or organizations in the domestic or global academic, educational, or workplace community.

Shawn is a veteran leader with the Greater Philadelphia Senior Executives Group, a non-profit professional association of 1,100 senior-level executives committed to the exchange of business contacts, fostering career fulfillment, business development, and professional and personal growth.

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