Cooperative Reference: Social Interaction in the Workplace

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $29.41
Usually ships in 1-2 business days
(Save 75%)
Other sellers (Hardcover)
  • All (5) from $29.41   
  • Used (5) from $29.41   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$29.41
Seller since 2014

Feedback rating:

(433)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

Good
0789023709 GOOD

Ships from: Nicholasville, KY

Usually ships in 1-2 business days

  • International
  • Standard, 48 States
  • Express, 48 States
$32.38
Seller since 2006

Feedback rating:

(59526)

Condition: Good
Former Library book. Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase ... benefits world literacy! Read more Show Less

Ships from: Mishawaka, IN

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$58.21
Seller since 2011

Feedback rating:

(7)

Condition: Like New
01/01/2004 Hardcover Fine Ships from the UK within 24 hours. *****PLEASE NOTE: This item is shipping from an authorized seller in Europe. In the event that a return is ... necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** Read more Show Less

Ships from: Near Bath, United Kingdom

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
$65.75
Seller since 2010

Feedback rating:

(181)

Condition: Good
0789023709 USED BOOK in good condition| No supplements| Normal wear to cover, edges, spine, corners, and pages | Writing / highlighting | Inventory stickers | Satisfaction ... guaranteed! Read more Show Less

Ships from: Punta Gorda, FL

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$143.44
Seller since 2014

Feedback rating:

(5)

Condition: Very Good
2004 Hardback NEAR FINE This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Print on Demand title, produced to ... the highest standard, and there would be a delay in dispatch of around 15 working days. *****PLEASE NOTE: This item is shipping from an authorized seller in Europe. In the event that a return is necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** Read more Show Less

Ships from: Stroud, Glos, United Kingdom

Usually ships in 1-2 business days

  • Canadian
  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Close
Sort by

Overview

Expert advice for more effective teamwork in the library!

Cooperative Reference: Social Interaction in the Workplace addresses the need for reference librarians to work together to keep the system running smoothly. This book explores the various means of developing social professionalism, collaborating on projects, and combining forces with other libraries to remain on the cutting edge of information services in this new century. Using this guide, you will learn from the first-hand experiences of on-the-job reference librarians. This book will give you—as a reference librarian, administrator, library science student, or educator—ideas to support cooperative efforts in the library and beyond.

This book will show you how to better interact with:

  • other reference librarians
  • face-to-face users
  • online users
  • library and academia faculty
  • other libraries
Cooperative Reference reveals how patrons perceive you from the other side of the desk. This book shows that first impressions—how you dress, your attitude, how you interact with other workers, and how you address the patron’s questions—directly affect the patron’s visit and influence his or her decisions about using your library in the future. The social skills in this volume can also directly benefit your library as library budgets can no longer keep up with the skyrocketing costs of library materials. To continue viability, many libraries must be willing to work together to share costs and experience.

Other topics in Cooperative Reference include:

  • tag-team referencing—a dynamic, synergistic environment at the reference desk
  • teaching librarians about interpersonal skills—how to establish professional, collegial relationships with one another
  • librarians teaming up to teach a class together
  • cooperative reference desk scheduling—how to create and implement tailored desk hours
  • collection development between librarians for different departments
  • working together to create online services
  • a consolidation of reference services by two separate libraries
Using several case examples, this well-referenced book takes an innovative look at the ever-increasing necessity for librarians to work together for the good of the patrons, the workers, and the library structure. Cooperative Reference will improve the reference services of public and academic libraries both large and small.
Read More Show Less

Editorial Reviews

Library Journal
While most heads of reference would say that the quality of service provided by their departments is good or above, they also would admit that they are still looking for ways to improve that service. To help managers take their departmental performance to the next level, reference librarian Mabry (Univ. of Minnesota Libs; Doing the Work of Reference) has gathered an excellent array of essays and case studies that focus on the concept that good social interaction within the department and intradepartmental collaboration is the foundation for an excellent service department. The authors all agree that by taking this step, both the librarians, and more importantly patrons, will be more satisfied with the quality of the process and the end result of reference transactions. Reference librarians also participate in library, campus, and communitywide projects. Interpersonal skills are key to dealing with the variety of personalities involved in large-scale projects, and several articles offer excellent insight into these extradepartmental relationships. Highly recommended for both academic reference department heads and those in the trenches. [Published simultaneously as The Reference Librarian, Vol 40, Nos. 83/84.]-Mark R. Costa, Univ. of Illinois at Chicago Lib. Copyright 2004 Reed Business Information.
Read More Show Less

Product Details

  • ISBN-13: 9780789023704
  • Publisher: Taylor & Francis
  • Publication date: 6/28/2004
  • Series: The Reference Librarian Ser.
  • Pages: 310
  • Product dimensions: 6.00 (w) x 8.60 (h) x 1.00 (d)

Table of Contents

  • Introduction
  • SERVING AT THE REFERENCE DESK
  • User Perspectives on Staff Cooperation During the Reference Transaction
  • A Product of Social Interaction: Tag-Team Reference and Workplace Relationships
  • Reference Service in the Context of Library Culture and Collegiality: Tools for Keeping Librarians on the Same (Fast Flipping) Pages
  • The Reference Interview as Partnership: An Examination of Librarian, Library User, and Social Interaction
  • WORKING WITHIN THE LIBRARY: INTANGIBLES
  • Interpersonal Skills in the Reference Workplace
  • Building a Learning Culture for the Common Good
  • WORKING WITHIN THE LIBRARY: PRACTICALITIES
  • Crossing Three Bridges: Linking Librarianship and Teaching Across the P-16 Educational Continuum
  • Cooperative Reference Desk Scheduling and Its Effects on Professional Collegiality
  • Cooperation in a Multi-Faceted Reference Department: Blending Resources, Personnel, and Services of Reference, Instruction, Interlibrary Loan, and Government Documents
  • Why Social Interaction and Good Communication in Academic Libraries Matters
  • Cooperative Reference and Collection Development: The Science and Technology Group at the University of Tennessee Libraries
  • THE VIRTUAL LIBRARY: OUTREACH TO USERS
  • Improving Reference Services Through a Library Website: Strategies for Collaborative Change
  • The Role of Cooperation in Creating a Library Online Tutorial
  • E-Mail Reference: Improving Service by Working Cooperatively
  • Collaboration: The Key to Unlocking the Dilemma of Distance Reference Services
  • Reference Beyond the Walls of the Library: Interacting with Faculty and Students in the 21st Century
  • COOPERATING WITH FACULTY
  • Collaborate or Die! Collection Development in Today’s Academic Library
  • If They Build It Will They Come? Cooperation and Collaboration to Create a Customized Library
  • COOPERATING WITH OTHER LIBRARIES
  • A National Laboratory and University Branch Campus Library Partnership: Shared Benefits and Challenges from Combined Reference Services
  • When the Walls Came Tumbling Down: The Development of Cooperative Service and Resource Sharing in Libraries: 1876-2002
  • Index
  • Reference Notes Included
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)