Cooperative Reference: Social Interaction in the Workplace

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Expert advice for more effective teamwork in the library! Cooperative Reference: Social Interaction in the Workplace addresses the need for reference librarians to work together to keep the system running smoothly. This book explores the various means of developing social professionalism, collaborating on projects, and combining forces with other libraries to remain on the cutting edge of information services in this new century. Using this guide, you will learn from the first-hand experiences of on-the-job reference librarians. This book will give you-as a reference librarian, administrator, library science student, or educator-ideas to support cooperative efforts in the library and beyond. This book will show you how to better interact with: other reference librarians face-to-face users online users library and academia faculty other libraries Cooperative Reference reveals how patrons perceive you from the other side of the desk. This book shows that first impressions-how you dress, your attitude, how you interact with other workers, and how you address the patron's questions-directly affect the patron's visit and influence his or her decisions about using your library in the future. The social skills in this volume can also directly benefit your library as library budgets can no longer keep up with the skyrocketing costs of library materials. To continue viability, many libraries must be willing to work together to share costs and experience.

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Editorial Reviews

Library Journal
While most heads of reference would say that the quality of service provided by their departments is good or above, they also would admit that they are still looking for ways to improve that service. To help managers take their departmental performance to the next level, reference librarian Mabry (Univ. of Minnesota Libs; Doing the Work of Reference) has gathered an excellent array of essays and case studies that focus on the concept that good social interaction within the department and intradepartmental collaboration is the foundation for an excellent service department. The authors all agree that by taking this step, both the librarians, and more importantly patrons, will be more satisfied with the quality of the process and the end result of reference transactions. Reference librarians also participate in library, campus, and communitywide projects. Interpersonal skills are key to dealing with the variety of personalities involved in large-scale projects, and several articles offer excellent insight into these extradepartmental relationships. Highly recommended for both academic reference department heads and those in the trenches. [Published simultaneously as The Reference Librarian, Vol 40, Nos. 83/84.]-Mark R. Costa, Univ. of Illinois at Chicago Lib. Copyright 2004 Reed Business Information.
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Product Details

  • ISBN-13: 9780789023704
  • Publisher: Taylor & Francis
  • Publication date: 6/28/2004
  • Series: The Reference Librarian Ser.
  • Pages: 300
  • Product dimensions: 6.00 (w) x 8.60 (h) x 1.00 (d)

Table of Contents

  • Introduction
  • User Perspectives on Staff Cooperation During the Reference Transaction
  • A Product of Social Interaction: Tag-Team Reference and Workplace Relationships
  • Reference Service in the Context of Library Culture and Collegiality: Tools for Keeping Librarians on the Same (Fast Flipping) Pages
  • The Reference Interview as Partnership: An Examination of Librarian, Library User, and Social Interaction
  • Interpersonal Skills in the Reference Workplace
  • Building a Learning Culture for the Common Good
  • Crossing Three Bridges: Linking Librarianship and Teaching Across the P-16 Educational Continuum
  • Cooperative Reference Desk Scheduling and Its Effects on Professional Collegiality
  • Cooperation in a Multi-Faceted Reference Department: Blending Resources, Personnel, and Services of Reference, Instruction, Interlibrary Loan, and Government Documents
  • Why Social Interaction and Good Communication in Academic Libraries Matters
  • Cooperative Reference and Collection Development: The Science and Technology Group at the University of Tennessee Libraries
  • Improving Reference Services Through a Library Website: Strategies for Collaborative Change
  • The Role of Cooperation in Creating a Library Online Tutorial
  • E-Mail Reference: Improving Service by Working Cooperatively
  • Collaboration: The Key to Unlocking the Dilemma of Distance Reference Services
  • Reference Beyond the Walls of the Library: Interacting with Faculty and Students in the 21st Century
  • Collaborate or Die! Collection Development in Today’s Academic Library
  • If They Build It Will They Come? Cooperation and Collaboration to Create a Customized Library
  • A National Laboratory and University Branch Campus Library Partnership: Shared Benefits and Challenges from Combined Reference Services
  • When the Walls Came Tumbling Down: The Development of Cooperative Service and Resource Sharing in Libraries: 1876-2002
  • Index
  • Reference Notes Included
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