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Corporate Confidential: 50 Secrets Your Company Doesn't Want You to Know---and What to Do About Them

Corporate Confidential: 50 Secrets Your Company Doesn't Want You to Know---and What to Do About Them

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by Cynthia Shapiro

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Cynthia Shapiro is a former Human Resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them, including:

* There's no right to free speech in the workplace.
*Age discrimination exists.
* Why being too smart is not too smart


Cynthia Shapiro is a former Human Resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them, including:

* There's no right to free speech in the workplace.
*Age discrimination exists.
* Why being too smart is not too smart.
* Human Resources is not there to help you, but to protect the company from you.
* And forty-five more!

Cynthia Shapiro pulls no punches, giving readers an inside look at a secret world of hidden agendas they would never normally see. A world of insider information and insights that can save a career!

Editorial Reviews

From the Publisher

“A business book that reads like a page-turner. What a concept. The author's startling and thought-provoking insights make this a must-read wake-up call for all employees who want to know the truth about how their ‘promotability' is decided. Read it and reap.” —Sam Horn, author of Tongue Fu! and Take the Bully by the Horns

“Corporate Confidential is a great resource for all levels, from new entrants to executives. Shapiro’s list of the most common mistakes managers can make, and how to avoid them, is a must-read for anyone interested in getting to the top—and staying there.” —Tony Lee, editor in chief of The Wall Street Journal’s CareerJournal.com and CollegeJournal.com

“What you don't know can hurt you, especially in Corporate America. This is the eye-opening book every employee needs to read.” —Lewis Maltby, President of the National Workrights Institute

Corporate Confidential lifts the lid of the cauldron and lets employees see what's really going on inside their organizations whether they know it or not. But this book isn't just for employees. Smart executives and managers will treat this as a must-read for the good of their companies and their careers as well.” —Tony Lee, editor in chief of The Wall Street Journal’s CareerJournal.com and CollegeJournal.com

“a terrific book...a must-read for anyone intent on managing career risk.” —Anne Fisher
, Fortune

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Corporate Confidential

50 Secrets Your Company Doesn't Want You to Know â" and What to Do About Them

By Cynthia Shapiro

St. Martin's Press

Copyright © 2005 Cynthia Shapiro
All rights reserved.
ISBN: 978-1-4299-6835-5


Are You Suffering from False Security?

Can you tell if your job is in jeopardy? Would you know the signs? We all like to think we would, but thousands of employees are blindsided by layoffs, reorganizations, and downsizings every day. There are millions on unemployment right now who most likely never thought they would be the one left holding a pink slip.

Your career is in danger right now, simply because you have no way of knowing what to look for, no way of finding the true agendas that determine whether you are seen as an asset or a risk.

Do you know what opinions your company has of you right now? Those opinions are actively determining your job security. Those opinions are built on the secret agendas within your company.

This chapter reveals the secret methods that can be used to remove unwanted workers such as cleaning-house layoffs, underhandedly managing an employee out, and even making an illegal firing appear legal. If a company wants you out, there is always a way they can maneuver around the law. This chapter will tell you what to look for, and how to save your job.

You could be making career-threatening mistakes right now. What you don't realize is that your company will never tell you when you've made one of these mistakes for fear of legal exposure. Since an employee is much less likely to sue if he thinks the job loss was due to impersonal business factors out of his control, companies spin the rhetoric we've all heard: "We've had to reorganize your department," "We just can't afford to keep you on right now," or "We've decided to go in a different direction and are eliminating your position." Those lines are rarely the truth.

The truth is, your company knows exactly why some employees are kept while others are let go, and now it's your turn to learn those same secrets.

First, you need to know what you're really up against.


The law cannot protect your job.

Many employees mistakenly believe the law will provide them with protection from retaliatory or unfounded job loss. In many of today's workplaces, this is nothing but a false sense of security.

With all their expensive attorneys and consultants, most companies have found many pathways and gray areas around an employee's "legal rights."

Companies have learned to protect themselves fiercely from those they feel are out of alignment with what they value. If unfavorable judgments and opinions are allowed to progress, they can take you from someone the company has interest in, to sentencing you to the sidelines, all the way to full persona non grata. Yes, companies do have blacklists.

One of a human-resource department's secret objectives is to remove these unwanted employees while legally protecting the company. And most are very good at it. There are ways a company can remove you so you never know what hit you or what you did that cost you your job!

Companies don't say "you're fired" anymore; it's too risky. The removal process is now much more subtle. You need to know what those subtleties are so you can tell when your career might be in jeopardy.

Managing an employee out

One of the preferred methods of removal is the one no one talks about: managing an employee out. It can provide the most protection for a company with the least amount of paperwork. The basic concept is simple: make the employee's work life so difficult and unsatisfying he leaves on his own. If the company can get an undesirable employee to quit, they won't have to deal with the complexities, costs, and potential liabilities of firing him. No severance, no unemployment issues, little or no potential for liability. Most employees never see this one coming because in many companies it has become an art.

The signs are always there, if you look for them. Too many employees keep their head in the sand because they don't want to believe their company could lose interest in them. That's a good recipe for being blindsided with job loss.

Here are just a few signs that you might be in the process of being managed out:

• DANGER SIGN 1: You're feeling grossly ignored, overworked, underpaid, or set up to be unsuccessful.

• DANGER SIGN 2: Your boss doesn't seem to like you or pay attention to you the way he does to others.

• DANGER SIGN 3: Your office is moved to an undesirable location or you are regularly given the assignments no one else wants.

• DANGER SIGN 4: You're being given impossible tasks with unrealistic deadlines.

• DANGER SIGN 5: Your boss surprises you with a scathing performance review.

• DANGER SIGN 6: The company brings in someone to "help" you with your work and you find yourself training her in the nuances of your position and tasks.

• DANGER SIGN 7: Your company moves you from department to department so you never have a chance to complete anything.

I think you get the idea. It's every employee's worst nightmare.

Shawn, an assistant with high aspirations, had his desk moved into a busy hallway even though there were other offices and cubicle spaces available. When he complained he couldn't get any work done, he received a speech about being a team player. Do you really think an employee the company valued and wanted to keep would be relegated to a hallway? No. He was actually in the beginning stages of being managed out because he had expressed negative views about company policies. He was unable to get his work done, rightly felt the company didn't value him, got fed up, and left. Mission accomplished. The company didn't have to fire him, didn't have to deal with unemployment, and got rid of its negativity problem.

Lisa, a member of a fast-paced and high-producing customer service team, had her salary frozen and workload increased to twice that of other department members. After struggling for several months, she finally approached her supervisor to question the heavy workload and seemingly unfair distribution of tasks. Instead of receiving the help she was hoping for, her boss questioned her "fit" with the position and ability to handle the job. He put it in writing. It's no surprise an employee would find this extremely frustrating. After all, that's the point.

What Lisa didn't know was that her company had decided to manage her out because she was a gossiper, sharing all of the latest dirt on both the company and its employees. Not surprisingly, her gossip made her boss and the company executives nervous. They saw her loose lips as a liability. After doing twice the work of others only to be rewarded with a poor review, Lisa finally quit. The company didn't have to deal with firing her, and they no longer had a gossip problem.

An employee who finds herself managed out ends up disliking her boss, distrusting the company, and is usually left feeling betrayed and confused. But it's a highly effective and relatively protected way to get rid of employees companies no longer wish to employ. The cold truth is, many companies would rather incur bad feelings than be faced with the possibility of a lawsuit, a messy firing, or keeping an employee they believe could become a liability.

Yes, companies really do target people for removal, people they feel are negatively impacting the careful balance of success they've worked hard to create.

Making an illegal firing "legal"

In some companies managing out can even include making an illegal firing appear legal. It involves setting up an employee with documentation that makes him look like a poor performer so he can be fired "for good cause." This is especially important when the true reason for the termination has nothing to do with performance.

In most states, even those allowing "at-will" employment, companies will tend to generate defensive documentation.

"At-will" employment is a policy originally designed to protect the employer and employee by allowing either side to terminate the working relationship at any time for any reason. But it won't keep an employee from filing a discrimination claim after the fact.

What all this legal maneuvering means is, even though companies in "at-will" states are allowed to terminate without a reason, most like to generate paperwork that shows performance- based reasoning behind their decision to terminate — just in case.

The easiest way to do this is by having documentation that shows the employee had low review scores, underwent corrective HR counseling, and was unsuccessful in his work tasks. This will greatly help a company's case if a claim is filed. However, this can be all too easily achieved by setting up the employee for removal beforehand: holding the employee accountable for things that have been allowed to slide in the past, assigning projects and task that have little or no chance for success or completion, coupled with a poor review. Within a staggeringly short amount of time, no matter how good your work actually is, there is enough "documentation" to make you look as though you haven't been doing your job. If all this hasn't caused you to quit, a company can now remove you in relative safety without having to worry about the potential for a lawsuit.

These companies don't care if you think poorly of them, as long as you go away quietly. Legal restrictions are not going to stop some from protecting their interests.

The myth of "performance improvement"

Many companies have "improvement" programs for employees who have gone astray in their work performance, or are not meeting expectations. It is usually presented as an opportunity for an employee to make improvements before "further disciplinary action is taken," (a.k.a.: their employment is at risk). These programs can be very confusing for employees — and for good reason. In many cases, they're not real.

Performance-improvement programs are too often nothing but a smoke screen, a protective mechanism. This type of action is much more about an employee's behavior than "work performance" or "expectations." Standard work performance issues usually only require a casual discussion with your boss, not meetings with HR and paperwork for you to sign. So, if you are in one of these programs you can safely assume that you've done something wrong they can't, and won't, openly talk to you about. They are not looking to help you "improve," they are moving you out. In many cases these programs are nothing more than an excuse to gather documentation so the company can legally fire you while providing the appearance that they've "made an effort" to help you improve (something a judge or lawyer will want to see).

If your boss has put you in one of these programs and is documenting weekly meetings, hanging over your shoulder, and constantly on the phone with HR, it's over. You have lost the support of your company and it's not coming back. Neither is your job. Very rarely do employees survive this particular gauntlet, and in my personal opinion, you shouldn't bother trying. Use it as an opportunity to find another job. It's easier to find a job when you have one. (Psychologically, companies tend to be more interested in employees other companies also want. Looking for a job while you have one makes you appear more desirable, and they usually don't check references on your current employer.) So, while HR scrambles behind the scenes to put together enough documentation to deter a potential wrongful-termination suit, use this time to find a new company that will appreciate what you have to offer.

Don't worry about being "wrong"

Many employees worry about being wrong and jumping to another company prematurely. If you're afraid you read the signs incorrectly, you won't hurt your career by finding another job. You could actually preserve it.

Telling your company about another job offer will let you know exactly where you stand. If your company truly values you, they will realize they need to start showing it. They will either state how much you mean to the company, or they will make you a counteroffer to keep you with them. Always give your current company the chance to make a counteroffer, if you wish to stay.

However, if you were right to look for a new job then you've just saved your career by jumping in time to keep yourself off unemployment and keep a damaging termination off your résumé. You'll know whether you were right or wrong the minute you tell your company about the other opportunity. If they seem happy for you, encourage you to take it, or don't make you a counteroffer, you did the right thing!


Layoffs aren't what you've been told.

They go by many names these days: layoffs, reorganizations (reorgs), reductions in force (RIFs), downsizing, reengineering, even resizing. No matter what your company wants to call it, no matter how different they tell you each of these are, they're all the same. And they're not what you think they are.

Most employees believe a layoff has nothing to do with performance or behavior, that it's caused by unfortunate external circumstances out of your control and that the company would have kept you on if it could have. This is exactly what companies want you to believe. But unless your company experienced catastrophic financial failure, this is rarely the case.

This misunderstanding of what layoffs truly are has led to a critical lack of awareness in the important changes employees must make if they are to be protected in the future.

No matter what reason your company gave you for a layoff, the real reason is most likely that they lost interest in you. Somewhere along the line, they got the idea that you were no longer worth investing in and opinions soured.

Whether formalized or unwritten, there is always a "layoff list" of employees the company wouldn't mind getting rid of without the potential for legal complication — which is precisely what layoffs provide. That's why human-resource departments secretly refer to layoffs as "cleaning house." Conversely, and more importantly, every company has a hidden indispensable list of protected employees who are virtually guaranteed job security no matter what. These are the favorites.

So how can you tell if you are in danger of being laid off, RIFed, downsized, or reorganized? First of all, if you were on the indispensable list, you would know it. Companies have become very good at letting their most valuable assets know they are safe even in the face of financial difficulties. If your boss hasn't pulled you aside "confidentially," to put your mind at ease, you are not safe.

The danger signs for layoffs are usually a combination of the following factors:

• DANGER SIGN 1: You are highly compensated compared to others.

• DANGER SIGN 2: You have a less-than-stellar relationship with your boss (who do you think decides who goes and who stays?).

• DANGER SIGN 3: You have been openly negative about company policies or positions.

• DANGER SIGN 4: The company numbers that support your position have recently dropped or disappeared.

• DANGER SIGN 5: Your project was canceled or your primary client has decided to go "elsewhere."

• DANGER SIGN 6: You've had a medical or disability leave within the last year, have filed a workers' compensation claim, or lodged any kind of complaint against your boss or the company.

Several of these things might sound like retaliation — and they are. The harsh truth is, layoffs provide a safe forum for cleaning house without fear of legal exposure, and for many companies that's too tempting to pass up. Many times, layoff lists include employees who have caused grief, been outspoken or negative, or cost the company too much money within the last year.

These decisions are rarely solely financially motivated, as your company would have you believe. Even if your entire department was eliminated, if you were considered "indispensable" and critical to the success of the company, you would have been moved to another area.


Why no one will tell you when your job is in jeopardy.

You could be making career-threatening mistakes right now and not even know it. Most employees carry multiple career-threatening mistake patterns throughout their careers without ever being told by their employer or boss. In fact, human-resources professionals and executives have been instructed for years not to tell employees what they've done wrong or what's cost them their jobs.

Rather than being corrected, employees are quietly sidelined, managed out, or placed on the next layoff list without a truthful explanation. Instead of the truth, the corporate mouthpieces are forced to say things like "We just can't afford to keep you on right now," "We've decided to reorganize your position/department," "Your project has been canceled/restructured," plus countless other excuses or smoke screens.

What they should be telling you is, "You embarrassed your boss and he had to cut someone from his team this month to make his budgetary goal." Or "You've been saying negative things about the company and we would rather have someone who openly supports our efforts." Now, that would be helpful!


Excerpted from Corporate Confidential by Cynthia Shapiro. Copyright © 2005 Cynthia Shapiro. Excerpted by permission of St. Martin's Press.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

Meet the Author

CYNTHIA SHAPIRO, a former Human Resources V.P., left her position because she grew disillusioned with how most corporations are forced to do business today. She is now a well-known employee advocate and workplace consultant for Fortune 100 and 500 firms, regularly lecturing and writing on the most critical topics affecting employees today. She lives in Southern California.

Cynthia Shapiro, a former Human Resources V.P., left her position because she grew disillusioned with how most corporations are forced to do business today. She is now a well-known employee advocate and workplace consultant for Fortune 100 and 500 firms, regularly lecturing and writing on the most critical topics affecting employees today. She is the author of What Does Somebody Have to Do to Get A Job Around Here? and Corporate Confidential, and has been featured on CNN, Fox News, MSNBC, ABC, PBS, in The Wall Street Journal, Fortune,  Glamour, Self, Details, Essence, Real Simple, and major newspapers across the U.S. She lives in Southern California.

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Corporate Confidential: 50 Secrets Your Company Doesn't Want You to Know---and What to Do About Them 4.3 out of 5 based on 0 ratings. 18 reviews.
Guest More than 1 year ago
This book hits hard! But, gives a corporate person the keys to staying employed, avoiding the corporate merry-go-round, and the time to gain the financial resources and business knowledge to get out and make their own business really happen. Another book I just finished reading and highly recommend is the Sales Adventure Guide. It outlines how to identify a lucrative sales/marketing/business opportunity, stay employed, earn a ton of money, and negotiate a severance package once it's time to go and start your own business. (Has any one ever had a college class in severance negotiation??? Seems to me gray haired folks know ALL about it...but the young guns get left in the dark.) In this post Enron world and as a recent college graduate I'm so glad to see books that tell it like it really is and provide the most valuable spin-free weapon we can all use - real world knowledge. Thanks Corporate Confidential & The Sales Adventure Guide!! Mark Brier
Guest More than 1 year ago
This book is filled with awesome career advice. Everyone should do themselves a favor and get this book. It left me feeling confident about my future career. The author gives clear behaviors on protecting myself from self-sabotage. Also, things to look for at the workplace. The author has revealed the mystery of work-place advancement and job security. I have no doubt that this book will save many careers! This book can also be used as a very handy workplace reference. Highly interesting to read, and full of lots of real-life examples. As I read in another review somewhere, 'A Must Read.'
Guest More than 1 year ago
I read the book in less than 24 hours, and then read it again. With the first page, I could put people, places and situations that made me go 'hmm......' all in perspective.
Guest More than 1 year ago
This book doesn't pretend everything is perfect in our companies, or if we work harder, spend more hours, and learn more, that everything will be okay. I knew there was more to company motivations, and the author had the guts to tell me. Now I know what I need to change, and what I can't change. This book is full of great information, and is immediately useful at work. Everything in this book seems true, and makes sense. This is the book I was waiting for. Definately a keeper.
Anonymous More than 1 year ago
Anonymous More than 1 year ago
This book offers wonderful insights into the corporate world, however, the multitude of grammer and editing mistakes, was a distraction for me. Otherwise very helpful.
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Anonymous More than 1 year ago
A must read. Very insightful.
Guest More than 1 year ago
I have read several other books looking for just this type of information. The others tended to include the same old common knowledge stuff. This book was filled with things I wish I had access to earlier. The information on vacation time, interaction with my boss, and even my attire certainly was eye opening. I discovered incredibly important things. I highly recommend this book to anyone interested in not only job security, but trying to get ahead in their career. -Al
Anonymous More than 1 year ago
This is a "Must Have" for aspiring executives!!!!
alex4910 More than 1 year ago
It's a shame what some companies will do to protect themselves against Good Employees. Never would I have believed what goes on in companies today. I was one that was moved out of my job because of age and years of service. Finding a job today has been troubling me because of my age.
Guest More than 1 year ago
This book will now be part of my personal reference collection for any job or any position I hold in the workplace. The author revealed secrets to help me succeed in my career that I would have never thought of. This book covers everything, from what you reveal about yourself through reports, work attire and even being too smart for the job. It also reveals traps and hidden agendas that managers and HR secretly use to evaluate or eliminate employees. This truly is a must have book.
Guest More than 1 year ago
Wow - this book sure opened my eyes to what companies think about their employees! This book is full of great information about how to avoid making critical mistakes at work. I was really suprised at how seemingly normal work-behavior could land me on a layoff list or stop me in my tracks for a promotion. There is great career advice and information all through this book. I bought one for my husband too so he can have his own copy.
Guest More than 1 year ago
This book is great. Just the information I needed, but never knew who or where to get it from. It seems to cover everything I could need. I don't know which stuff to tell you about. I am ordering two more copies for my sisters. Then I am sure I can get my copy back. A must read..
Guest More than 1 year ago
This is a great book and I already have a list of friends a mile long who are waiting to borrow it! The information in this book is stuff that seems self evident but it's really not. I promise anyone who reads this book will learn at least 5 key things about the work place that they didn't know before.
Guest More than 1 year ago
Interesting, but seems like the book was hyped by AOL a little too much. It goes from giving some useful, but mostly common knowlege advice on dealing with HR and then changes gears around secret 30 or so on presentation styles. I guess I had higher expectations and thought I would be getting some really juicy insight into HR and all the evil stuff they do behind our backs, but most I knew already. A couple suprises but didnt need to be 50 secrets, maybe 10 tops. Would reccomend for any college student going to work for a fortune 500, not necessarily for someone working in a smaller enviroment. Side note: Thanks Clinton for creating all of these politically incorrect workplace nuances that we now have to deal with...Too bad people just cant say what they mean and be honest with employees without having to fear legal reprisal.