Corporate Conversations: A Guide to Crafting Effective and Appropriate Internal Communications

Corporate Conversations: A Guide to Crafting Effective and Appropriate Internal Communications

by Shel Holtz
     
 

ISBN-10: 0814415490

ISBN-13: 9780814415498

Pub. Date: 09/29/2003

Publisher: AMACOM Books

"Everything a company says sends a message to its employees. Organizations that communicate well with their employees boast higher profitability, better customer acquisition and retention, and enhanced reputation. Without a strategically managed employee communications strategy, results suffer.

Corporate Conversations

Overview

"Everything a company says sends a message to its employees. Organizations that communicate well with their employees boast higher profitability, better customer acquisition and retention, and enhanced reputation. Without a strategically managed employee communications strategy, results suffer.

Corporate Conversations is a comprehensive guide to crafting and delivering vital internal messages. The book covers a broad range of issues, including:

• the four types of corporate and business communications (human resources, business-related, legal, and informal)

• how to communicate bad news

• managing employee-to-employee communication

• how to measure the impact of internal communications

With valuable strategies for aligning all business correspondence with the company message, Corporate Conversationsshows professionals at all levels how to improve their communication skills and maximize the power of both traditional and hi-tech communication tools."

Product Details

ISBN-13:
9780814415498
Publisher:
AMACOM Books
Publication date:
09/29/2003
Edition description:
New Edition
Pages:
288
Sales rank:
1,075,923
Product dimensions:
6.00(w) x 9.00(h) x 0.65(d)
Age Range:
17 Years

Table of Contents

"Dedication

Preface

Acknowledgments

1. Getting Employees on the Same Page

2. What We Know About Employees

3. Types of Employee Communications

4. Communication Planning

5. Traditional Communication Tools

6. Online Communication Tools

7. Ongoing Communication

8. Communicating Bad News

9. Communicating Change

10. Managing Communication Overload

11. Organizing, Budgeting, and Using Your Communications Department

12. Enhancing Employee-to-Employee Communication

13. Measuring the Value of Internal Communication

Appendix A: Messaging Policies

Appendix B: Selected Communications Resources"

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >