Corporate Management, Governance, and Ethics Best Practices / Edition 1

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Corporate Management, Governance, and Ethics Best Practices

Best practices are the processes, practices, and systemsidentified in public and private organizations that performedexceptionally well and are widely recognized as improving anorganization's performance and efficiency in specific areas.Successfully identifying and applying best practices can improvebusiness processes and increase organizational effectiveness. Basedon author S. Rao Vallabhaneni's decades of management experience,Corporate Management, Governance, and Ethics Best Practicesprovides a one-stop, comprehensive reference guide to thebest-of-the-best practices for corporate business practitioners andgovernment employees worldwide.

Because every company's resources and budget is different,Corporate Management, Governance, and Ethics Best Practices takes a"big picture" approach, allowing managers and executives to tailoreach practice based on organization-specific resource availabilityas well as management strategies and priorities. Eachself-contained chapter begins with an over-view of the topic, apresentation of man- agement's roles and responsibilities, adis-cussion of core topics, and ends with applicable laws, rules,regulations, standards, and principles.

When implemented properly, these best practices helporganizations:

  • Increase product sales and service revenues
  • Achieve cost, production, and service efficiencies
  • Increase effective utilization of financial and nonfinancialresources
  • Improve organizational, operational, technical, and financialperformance
  • Increase the quality of products and services in themarketplace
  • Increase market share, profits, and returns
  • Adhere to ethical principles and values and comply with allapplicable laws, regulations, and standards
  • Enjoy a competitive edge in the industry
  • Enhance the firm's posture of social responsibility

Within this trove of proven winning strategies, best-in-classemployees working for world-class organizations will find awellspring of information to help them think differently, actradically, discover their own best-of-breed solutions, andimplement best practices to prosper and grow their organizations'business continuously and successfully.

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Product Details

  • ISBN-13: 9780470117231
  • Publisher: Wiley
  • Publication date: 2/8/2008
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 430
  • Product dimensions: 7.00 (w) x 10.00 (h) x 1.00 (d)

Meet the Author

S. Rao Vallabhaneniis an educator, author, publisher, consultant, and practitioner in the business field, with more than thirty years of management and teaching experience in manufacturing, finance, accounting, auditing, and information technology. He has authored more than fifty books on business.

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Table of Contents


Chapter 1. Introduction.

1.1 Best Practices.

1.2 Benchmarking.

1.3 Performance Indicators and Measures.

1.4 Best Practices Management Capability Model.

Chapter 2. Corporate Governance Best Practices.

2.1 Overview.

2.2 Roles and Responsibilities of the Board of Directors

2.3 Roles and Responsibilities of the Chief Executive Officerand Other Senior Executives.

2.4 Roles and Responsibilities of the Chief GovernanceOfficer.

2.5 Roles and Responsibilities of External and InternalAuditors.

2.6 Roles and Responsibilities of the Audit Committee and OtherCommittees.

2.7 Roles and Responsibilities of the Chief Legal Officer.

2.8 Roles and Responsibilities of Gatekeepers.

2.9 Corporate Control Framework.

2.10 Fraud and Fraudulent Financial Reporting.

2.11 Corporate Risk Management.

2.12 Applicable Laws, Regulations, Standards, andPrinciples.

Chapter 3. Corporate Ethics Best Practices.

3.1 Overview.

3.2 Roles and Responsibilities of the Chief Ethics Officer.

3.3 Ethical and Legal Principles.

3.4 Implementing an Ethics Strategy and Training Program.

3.5 Handling Shareholders, Investors, and Creditors.

3.6 Handling Stock Markets and Investment Analysts.

3.7 Handling Employees and Labor Unions.

3.8 Handling Regulators and Government Authorities.

3.9 Handling Suppliers, Vendors, Contractors, and Customers.

3.10 Handling Purchasing Agents, Buyers, or Commodity/ServiceExperts, and Marketing and Salespeople.

3.11 Handling Related Parties and Third Parties.

3.12 Handling Business Mergers and Acquisitions.

3.13 Addressing Corporate Social Responsibility andAccountability.

3.14 Applicable Laws, Regulations, Standards, andPrinciples.

Chapter 4. General Management Best Practices.

4.1 Overview.

4.2 Roles and Responsibilities of General Managers and SeniorManagers.

4.3 Strategic Management.

4.4 Keys to Managing People.

4.5 Organizational Culture.

4.6 Business Change Management.

4.7 Business Contract Management.

4.8 Applicable Laws, Regulations, Standards, and Principles.

Chapter 5. Manufacturing and Service Management BestPractices.

5.1 Overview.

5.2 Roles and Responsibilities of Chief Operations Officer.

5.3 World-Class Manufacturing Management.

5.4 Product Design and Development.

5.5 Inventory and Logistics Management.

5.6 Supply Chain Management.

5.7 World-Class Service Management.

5.8 Service Design and Development.

5.9 Services Acquisition Management.

5.10 Applicable Laws, Regulations, Standards, andPrinciples.

Chapter 6. Marketing and Sales Management BestPractices.

6.1 Overview.

6.2 Roles and Responsibilities of Chief Marketing Officer.

6.3 World-Class Marketing and Sales Management.

6.4 Product Marketing Best Practices.

6.5 Service Marketing Best Practices.

6.6 Sales Management Best Practices.

6.7 Applicable Laws, Regulations, Standards, and Principles.

Chapter 7. Quality Management Best Practices.

7.1 Overview.

7.2 What is Total Quality Management?

7.3 Benefits of TQM Practices.

7.4 TQM Efforts to Improve Corporate Performance.

7.5 Important Features of TQM.

7.6 Role of Human Resource Management in Quality.

7.7 Product Quality Best Practices.

7.8 Service Quality Best Practices.

7.9 Quality Improvement, Problem-Solving, and Decision-MakingTools.

7.10 Applicable Laws, Regulations, Standards, andPrinciples.

Chapter 8. Process Management Best Practices.

8.1 Overview.

8.2 Business Processes.

8.3 Business Process Reengineering.

8.4 Business Process Improvement.

8.5 Business Process Management Tools.

8.6 Applicable Standards and Principles.

Chapter 9. Human Resources Management Best Practices.

9.1 Overview.

9.2 Roles and Responsibilities of Chief Human ResourcesOfficer.

9.3 World-Class Human Resources Management.

9.4 Conducting a Self-Assessment of Human Capital Program.

9.5 Major Principles and Best Practices of Human Capital

9.6 Applicable Laws, Regulations, Standards, and Principles

Chapter 10. Accounting, Treasury, and Finance Management BestPractices.

10.1 Overview.

10.2 Roles and Responsibilities of Controller, Treasurer, andChief Financial Officer.

10.3 World-Class Finance Management.

10.4 Capital Budget.

10.5 Outsourcing Finance Operations.

10.6 Standards for Internal Control.

10.7 Applicable Laws, Regulations, Standards, andPrinciples.

Chapter 11. Information Technology Management BestPractices.

11.1 Overview.

11.2 Roles and Responsibilities of Chief InformationOfficer.

11.3 World-Class IT Management.

11.4 IT Governance.

11.5 IT Change Management.

11.6 IT Utility Service and Value.

11.7 IT Performance Management.

11.8 IT Contract Management.

11.9 IT Investment Management.

11.10 System Development and Acquisition Methodology.

11.11 Information Security Management.

11.12 Computer Security Incidents.

11.13 Interconnecting Systems.

11.14 Computer Operations Management.

11.15 IT Contingency Planning.

11.16 Applicable Laws, Regulations, Standards, andPrinciples.

Chapter 12. International Business Management BestPractices.

12.1 Overview.

12.2 Roles and Responsibilities of Chief GlobalizationOfficer.

12.3 International Trade Management.

12.4 Intellectual Property Management.

12.5 International Licensing and Franchising Management.

12.6 International Risk Management.

12.7 Managing Offshore Business Activities.

12.8 Applicable Laws, Regulations, Standards, andPrinciples.

Chapter 13. Project Management Best Practices.

13.1 Overview.

13.2 Project Integration Management.

13.3 Project Scope Management.

13.4 Project Time Management.

13.5 Project Cost Management.

13.6 Project Quality Management.

13.7 Project Human Resource Management.

13.8 Project Communications Management.

13.9 Project Risk Management.

13.10 Project Procurement Management.

13.11 Applicable Laws, Regulations, Standards, andPrinciples.


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