Corporate Performance Management Best Practices: A Case Study Approach to Accelerating CPM Results

Overview

What do award-winning commercial, nonprofit and governmentorganizations know about corporate performance management (CPM)that eludes other executives? How do you organize your leadershipand management teams, establish structure and governance, bring outthe best in your employees, find hidden talent, take on sacredcows, and unlock innovation to accelerate and realize breakthroughresults?

Revealing performance management best practices through afeature case study of MidMichigan ...

See more details below
Other sellers (Hardcover)
  • All (12) from $35.00   
  • New (8) from $43.28   
  • Used (4) from $35.00   

Overview

What do award-winning commercial, nonprofit and governmentorganizations know about corporate performance management (CPM)that eludes other executives? How do you organize your leadershipand management teams, establish structure and governance, bring outthe best in your employees, find hidden talent, take on sacredcows, and unlock innovation to accelerate and realize breakthroughresults?

Revealing performance management best practices through afeature case study of MidMichigan Health System—wherehigh-performing teams delivered outstanding results and tens ofmillions in earnings improvements balanced with customer, processand people results, Corporate Performance Management BestPractices presents:

  • Self-scoring diagnostic with over thirty best practices
  • Program road map of core and innovative best practices
  • A program maturity model to chart your course
  • Thirty-five new best practices to accelerate results
  • Problem-solving case studies to improve business units, sharedservices functions, and core and support processes
  • Practical Insights from 10-Step Team leaders on how theyachieved outstanding results

From the author of the bestselling Five Key Principles ofCorporate Performance Management and Innovative CorporatePerformance Management, this dynamic book explores theinsights, tools, and practical management examples to help youachieve results and improve performance in your organization.

Equipping you with proven CPM Improve Performance bestpractices, maturity model, and a 10-step problem solving approach,Corporate Performance Management Best Practices enables youto successfully chart your organization's progress toexcellence.

Read More Show Less

Product Details

  • ISBN-13: 9781118478585
  • Publisher: Wiley
  • Publication date: 1/14/2013
  • Series: Wiley Corporate F&A Series, #633
  • Edition number: 1
  • Pages: 336
  • Product dimensions: 5.90 (w) x 9.10 (h) x 1.30 (d)

Meet the Author

BOB PALADINO, founder of Bob Paladino & Associates,LLC (www.paladinoassociates.com) is a former executive and longtimethought leader and implementation practitioner in the CorporatePerformance Management (CPM) field. His firm advises boards ofdirectors, executives, and governments and offers a full suite ofCPM services for rapidly implementing and integrating proven bestpractices to drive breakthrough results. He contributes to leadingresearch projects at several institutes and has established dozensof CPM offices and core processes for leading companies. He is ahighly sought after speaker for industry and trade events, andexecutive roundtables with experience in over 60 cities globally.He donates royalties from all books to the United Flight 93 Towerof Voices national memorial, as well as to Salute America's Heroes,an organization dedicated to providing aid to wounded and disabledmilitary veterans and their families.

Read More Show Less

Table of Contents

Preface xi

Acknowledgments xv

Chapter 1 Introduction 1

Corporate Performance Management Best Practices 4

Executive Views on CPM 7

MidMichigan Awards, Honors, and Results 9

My Promise 13

Chapter 2 Corporate Performance Management Core BestPractices 15

Principle 1: Establish and Deploy a CPM Office and Officer16

Principle 2: Refresh and Communicate Strategy 17

Principle 3: Cascade and Manage Strategy 19

Principle 4: Improve Performance 20

Principle 5: Manage and Leverage Knowledge 22

CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic25

Note 26

Chapter 3 Corporate Performance Management at MidMichiganHealth 27

Strategic Context and CPM Approach 27

MidMichigan Health CPM Program Overview and Journey 30

Principle 4: Improve Performance, 10-Step Business ImprovementApproach 31

Principle 4: Improve Performance, 10-Step Business ImprovementCase Study 35

Summary 47

Notes 48

Chapter 4 Principle 4: Improve Performance—TheMidMichigan Health System Journey 49

CPM Maturity Levels for Principle 4: Improve Performance 50

Summary 76

Note 77

Chapter 5 Improve Performance Best Practices 79

Core Best Practices 80

35 New Best Practices 80

Summary 92

Notes 92

Chapter 6 Shared Services: 10-Step Team Best Practice Cases93

Finance: Accounts Payable and Disbursements 10-Step

Team Case Study, Smart Spending 94

Finance: Financial and Management Reporting 10-Step

Team Case Study, Streamline Information 113

Human Resources: New Employee Requisition 10-Step

Team Case Study, Simplify Hiring 129

Supply Chain Management: New Product Requisition 10-Step

Team Case Study, Manage Innovation 146

Note 167

Chapter 7 Support Units: 10-Step Team Best Practice Cases169

Laboratory Services 10‐Step Team Case Study, Optimize theSystem 170

Pharmacy Services 10‐Step Team Case Study, SmarterFormularies 190

Notes 206

Chapter 8 Core and Specialty Businesses: 10-Step BestPractice Cases 207

Emergency Department 10‐Step Team Case Study, ImproveThroughput, Customer Scores, and Revenue 208

Care Coordination 10‐Step Team Case Study, Improve MedicalOutcomes 221

Orthopedics Department 10‐Step Team Case Study, Grow theBusiness 240

Women’s Health Services 10‐Step Team Case Study,Grow the Business 258

Note 277

Chapter 9 Improve Performance Self-Scoring Diagnostic andRoadmap 279

Maturity Model Criteria 280

Five Key Principles of CPM Best Practice Blueprint 281

CPM 10-Step Improve Performance 35 Best Practices Blueprint284

Summary 286

About the Author 287

Index 289

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)