Corporate Quality Universities: Lessons in Building a World-Class Work Force: Lessons in Building a World-Class Work Force

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As the 21st century approaches, a highly skilled work force will be fundamental for survival in corporate America. Many American corporations are already responding with state-of-the-art training practices that prepare employees for global pressures, changing technologies, and increased diversification in the workplace. Corporate Quality Universities profiles 30 such corporations, illustrating how they treat employees as their most precious form of capital. You'll find out how the "3 Cs" - corporate citizenship, ...
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Overview

As the 21st century approaches, a highly skilled work force will be fundamental for survival in corporate America. Many American corporations are already responding with state-of-the-art training practices that prepare employees for global pressures, changing technologies, and increased diversification in the workplace. Corporate Quality Universities profiles 30 such corporations, illustrating how they treat employees as their most precious form of capital. You'll find out how the "3 Cs" - corporate citizenship, contextual framework, and CORE workplace competencies - are replacing the "3 Rs" as the cornerstone of competitive training programs, and how your company can use these techniques to build a more dedicated, skilled, and productive work force. Increasingly, human capital is replacing technology as the basic building block of productivity and competitiveness. Corporations must make lifelong investments in their work forces if they expect to prosper. The innovative training approaches inside Corporate Quality Universities can help your company prepare for this challenge.

Based on scores of personal, behind-the-scenes interviews with today's training leaders, this guide can be used to develop training environments that help employees meet and exceed service expectations, adjust to changing roles and new technologies, and respond to current and future global pressures. Includes insightful profiles of ambitious, state-of-the-art training programs, such as how Saturn Corporation "Saturnizes" employees to ensure high levels of customer satisfaction.

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Editorial Reviews

Booknews
Profiles 30 American corporations with training programs to prepare employees to compete in the global economy by instilling corporate citizenship, contextual frameworks, and core workplace competencies in them. Aids executives in benchmarking and improving their training and extending it into the public schools. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9781556237904
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 9/28/1993
  • Edition description: REV
  • Pages: 255
  • Product dimensions: 6.21 (w) x 9.29 (h) x 1.00 (d)

Table of Contents

Preface
Acknowledgments
Ch. 1 Changes in the Workplace 1
Ch. 2 The Organizing Principles of a Corporate Quality University 30
Ch. 3 The First Priority: Hire Smart 54
Ch. 4 Formal Training Programs: What Corporate Quality Universities Teach 70
Ch. 5 The Corporate Quality University Becomes a Learning Laboratory 104
Ch. 6 Outreach: Forging Partnerships With Suppliers, Customers, and Schools 132
Ch. 7 The Power of Recognition: Reinforcing Learning 179
Ch. 8 Ten Lessons in Building a World-Class Work Force 209
Afterword 227
Appendix 229
Notes 233
Bibliography 239
Sources 243
Index 247
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