Cost Analysis, Cost Recovery, Marketing and Fee-Based Services: A Guide for the Health Sciences Librarian

by M Sandra Wood

Overview

This outstanding volume won the 1986 Ida and George Eliot Prize--awarded by the Medical Library Association for the work judged most effective in furthering medical librarianship. Library professionals review the controversy behind fee-for-service programs and provide a rationale for incorporating them into contemporary library philosophies of service. Some fee-based services are necessary for survival in a society that treats information as a marketable commodity; this comprehensive book gives practical advice on cost analysis, cost recovery and marketing of reference services, and presents information on establishing a fee-based information service, as well as examples of successful information service programs.

Product Details

ISBN-13:	9781317951292
Publisher:	Taylor & Francis
Publication date:	10/18/2013
Sold by:	Barnes & Noble
Format:	eBook
Pages:	268
File size:	3 MB

About the Author

M Sandra Wood

Table of Contents

Contents
COST ANALYSIS OF REFERENCE SERVICES

• Cost Analysis of Reference Services: An Overview
• Cost Analysis of Online Search Services in an Academic Health Sciences Library
• Cost Analysis of a Circuit Library Program
• Cost Analysis of a Document Delivery Photocopy Service
• COST RECOVERY FOR REFERENCE SERVICES
• An Overview of Cost Recovery
• The MEDLARS Pricing Algorithm
• Online Search Services: A Strategy for Cost Recovery
• The Entrepreneurial Hospital Library
• Cost Recovery Effort in a Clinical Librarian Program
• MARKETING REFERENCE SERVICES
• Marketing Reference Services: Translating Selected Concepts Into Action for a Specific Practice Setting
• Marketing Information Services Outside the Medical Center
• The Marketing of Biomedical Information Service at the University of Minnesota: Creative Error Correction
• FEE-FOR-SERVICE
• Fee-for-Service in Publicly Supported Libraries: An Overview
• Example of a Complex Fee-for-Service System
• Implementing and Managing a Fee-Based Information Service in an Academic Library
• Information Brokering M & S Style
• Annotated Bibliography
• Index