The Courageous Follower: Standing Up to & for Our Leaders / Edition 3

The Courageous Follower: Standing Up to & for Our Leaders / Edition 3

by Ira Chaleff
     
 

Many significant failures-from FEMA's response to Hurricane Katrina to the recent economic collapse-could have been prevented or mitigated if those lower in the hierarchy were successful at communicating to leaders the risks they saw in the system. Ira Chaleff's Courageous Follower model has facilitated healthy upward information flow in organizations for over

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Overview

Many significant failures-from FEMA's response to Hurricane Katrina to the recent economic collapse-could have been prevented or mitigated if those lower in the hierarchy were successful at communicating to leaders the risks they saw in the system. Ira Chaleff's Courageous Follower model has facilitated healthy upward information flow in organizations for over fifteen years. The Harvard Business Review called Chaleff a pioneer in the emerging field of followership-this new edition shares his latest thinking on an increasingly vital topic.

The updated third edition includes a new chapter, "The Courage to Speak to the Hierarchy." Much of Chaleff's model is based on followers having access to the leader. But today, followers can be handed questionable policies and orders that come from many levels above them-even from the other side of the world. Chaleff explores how they can respond effectively, particularly using the power now available through advances in communications technology.

Everyone is a follower at least some of the time. Chaleff strips away the passive connotations of that role and provides tools to help followers effectively partner with leaders. He provides rich guidance to leaders and boards on fostering a climate that encourages courageous followership. The results include increased support for leaders, reduced cynicism, and avoidance of serious organizational missteps.

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Product Details

ISBN-13:
9781605092737
Publisher:
Berrett-Koehler Publishers, Inc.
Publication date:
11/01/2009
Edition description:
3rd ed.
Pages:
264
Sales rank:
139,678
Product dimensions:
6.60(w) x 9.20(h) x 0.80(d)

Table of Contents

Preface to Third Edition xiii

Preface xvii

Introduction 1

The Five Dimensions of Courageous Followership 6

1 The Dynamics Of The Leader-follower Relationship 11

The Common Purpose and Core Values 12

The Paradox of Followership 13

Who Does a Follower Serve? 15

Self-interest and Common Purpose 16

Loyalty of a Follower 17

Power in the Leader-Follower Relationship 18

Value of the Follower 19

Courage of the Follower 20

Balance through Relationship 22

Mature Relationships 24

Differences in Elevation 25

Finding Equal Footing with the Leader 26

When the Leader Isn't an Equal 27

Trust 29

Followers as Leaders 30

Working with Other Followers 31

2 The Courage To Assume Responsibility 35

Self-Assessment 38

Followership Style 39

Eliciting Feedback 43

Personal Growth 44

Self-Management 45

Taking Care of Ourselves 46

Passion 48

Initiative 49

Influencing the Culture 50

Breaking the Rules 51

Breaking the Mind-set 52

Improving Processes 53

Testing Your Ideas 54

3 The Courage To Serve 57

Conserving a Leader's Energy 59

Organizing Communication Processes 60

Acquiring Access 61

The Responsibilities of Gatekeeping 62

Buffering a Leader 64

Defending the Leader 65

Buffering Others from a Leader 66

Acting in the Leader's Name 67

Defining a Leader Publicly 68

Focusing the Creative Leader 69

Presenting Options 70

Knowing When You Don't Know 72

Avoiding Insularity 73

Encouraging Peer Relations 74

Managing Crises 76

When the Leader Is 111 77

Conflict between Leaders 79

Formal Checkups 80

Building Relationships with Leaders 81

4 The Courage To Challenge 85

Effective Leadership Behavior 88

Preparing a Leaderfor Feedback 89

Giving a Leader Feedback 91

Giving a Leader Input 93

Challenging Indirectly 94

Avoiding Knee-jerk Rejection 95

Overcoming Groupthink 96

The Duty to Obey 98

Challenging Abuse Early 99

Challenging the Use of Language 101

Arrogance 102

Leaders Who Scream 103

Personal Issues 106

Newly Elevated Leaders 106

Leaders Who Have Other Agendas 108

Leaders Who Won't Challenge Their Leaders 109

Challenge Yourself, Too 111

5 The Courage To Participate In Transformation 113

When Is Transformation Possible? 120

The Process of Personal Transformation 120

The Follower's Role 123

The Follower as Catalyst 124

Channeling the Leader's Frustration 126

Denial and Justification of Behavior 127

Dedication to Cause as Justification 128

Reactions to Confrontation 129

Identifying Transformation Resources 131

Using an Outside Facilitator 132

Creating a Supportive Environment 134

Modeling Change for a Leader 135

Modeling Empathy 136

Containing Abusive Behavior 138

Positive Reinforcement 140

Coping with Recurring Behavior 140

Realistic Expectations 142

Persistence 143

Validation 144

6 The Courage To Take Moral Action 147

Leaving 151

Difficulty of Separation 153

Financial Contingencies 155

Offering to Resign 157

Query and Appeal 158

The Duty to Disobey 162

Threatening to Resign 164

The Dilemma of the "Unreasonable" Leader 165

Values Review 166

Follower Self-Examination 167

The Decision to Withdraw Support 168

The Responsibility to Blow the Whistle 170

Protecting Yourself 172

When Leaders Must Be Opposed 173

Evil Behavior 175

If We Decide to Stay 177

7 The Courage To Speak To The Hierarchy 179

The Challenge of Many Hands 184

Doing the Homework 186

Framing the Issue to Command Attention 188

Educating the Hierarchy 190

Circumventing the Hierarchy 192

Speaking Up in Multilevel Meetings 194

Finding Formal Platforms of Influence 196

Using Informal Platforms of Influence 198

Influencing the Metrics That Influence Thought 201

Patience, Performance, and Persistence 203

8 The Courage To Listen To Followers 205

Do You Really Want Courageous Followers? 208

What Messages Are Number Twos Sending? 212

Appreciating and Accepting Support 213

Appreciating Constructive Challenge More 215

Inviting Creative Challenge 218

A Culture of Communication, Not Complaints 220

Creating Protected Communication Channels 222

Discernment: What Is the Right Action? 224

The Role of the Board 227

Responding to a Moral Stand 230

Growth as Both Leader and Follower 232

Epilogue 235

Meditation on Followership 237

Acknowledgments 239

Select Bibliography 243

Index 253

About the Author 263

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